Role Description We are seeking a highly skilled IT Specialist to join our team. As an IT Specialist, you will play a crucial role in ensuring the smooth and efficient operation of our remote healthcare services. You will be responsible for maintaining and troubleshooting our IT systems, as well as implementing new technology solutions to improve our services. - Maintain and troubleshoot all IT systems, including hardware, software, and network infrastructure - Monitor system performance and identify and resolve any issues or errors - Install and configure new hardware and software as needed - Collaborate with other team members to identify and implement technology solutions to improve our services - Stay up-to-date with industry trends and advancements in technology to ensure our systems remain cutting-edge - Ensure the security and integrity of our systems and data through regular backups and updates - Provide technical support and training to team members as needed - Communicate effectively with team members and management to provide updates on IT systems and any potential issues or improvements - Manage vendor relationships and negotiate contracts for IT services and equipment Qualifications - Bachelor's degree in Information Technology, Computer Science, or related field - Minimum of 3 years of experience in a similar role - Proficient in troubleshooting and maintaining IT systems, including hardware, software, and network infrastructure - Knowledge of virtualization, cloud computing, and remote access technologies - Experience with network security and data protection - Strong communication and interpersonal skills - Ability to work independently and in a team environment - Excellent problem-solving skills and attention to detail Benefits - Competitive salary and benefits packages - Opportunities for professional development and growth within the company

• Ensure a smooth and efficient technology experience for employees • Provide technical support to company employees • Diagnose and resolve hardware, software, and network-related issues • Monitor and maintain the proper functioning of IT systems

Job Description: At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT. Job Description: Provided is a list of the essential duties and responsibilities (or "essential functions") of this position. - Imaging new workstations and system rebuilds - Package and ship workstations for issuance to users - Manage and maintain workstation retrieval within our asset management system - Decommission equipment from the network - Assist with onboarding users with their new hardware - Troubleshoot and repair issues related to OS, hardware, network, etc. - Warehouse responsibilities such as recording/tracking Hardware room inventory, receiving shipments and restocking inventory. - Actively tracks, monitors, and routes customer incidents, user requests, and questions through the ServiceNow ticketing system. - Provides detailed notes on customer interactions by documenting troubleshooting methods and appropriate follow-up to resolve technical inquires. - Uses computer-based software tools to gather information, troubleshoot, and resolves issues and request. - Creates and maintains documentation regarding troubleshooting steps, standard operating procedures and best practices. - Takes on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Values. Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed. Whenever practicable and, in accordance with legal guidelines, reasonable accommodation(s) will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position. Qualifications - Understanding of desktop imaging technologies for PC deployment - PC hardware knowledge/experience - Warehousing experience - Able to maintain asset tracking or inventory management systems - Able to package and ship equipment using UPS - Knowledge of Windows 10 and 11 - Flexible - Able to lift at least 30lbs. - A+ certified (preferred, not required) - Active Directory experience (preferred, not required) - SCCM experience (preferred, not required) Core Competencies - Committed: Values each customer, while working hard to keep their business and support our communities. - Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. - Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding. - Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations. Benefits Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: - Medical, dental, and vision plans – start when you start! - Life insurance (self, spouse, children) - Paid time off (vacation, holiday, and personal/sick days) - 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation) - Group Legal plan with Identity Theft Protection Additional Perks - Tuition reimbursement (up to $5,250 on 1st year) - Annual community support to various organizations across the U.S. - Associate recognition & awards programs - Advancement opportunities - Collaborative work environment - FREE Cable One services for associates who live in a serviceable area - Up to $75/mo. Stipend - Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValueNet Fiber Only) - Vehicle provided for daily work purposes, if residing within reasonable radius from office location Our Commitment Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day. Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Pre-hire Processes Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. #LI-XY1

At Underdog, we make sports more fun. Our thesis is simple: build the best products and we’ll build the biggest company in the space, because there’s so much more to be built for sports fans. We’re just over five years in, and we’re one of the fastest-growing sports companies ever, most recently valued at $1.3B. And it’s still the early days. We’ve built and scaled multiple games and products across fantasy sports, sports betting, and prediction markets, all united in one seamless, simple, easy to use, intuitive and fun app. Underdog isn’t for everyone. One of our core values is give a sh*t. The people who win here are the ones who care, push, and perform. If that’s you, come join us. Winning as an Underdog is more fun. As the IT Support Engineer, You aren’t just keeping the lights on; you are a core player that powers our internal growth. In this role, you will move beyond standard ticket closing to being the technology advocate for our identity solutions and SaaS integrations that support our scaling workforce. You’ll be the face for the entire IT organization, turning manual tasks into streamlined, secured, and automated workflows that allow us to scale securely. About the role - Serve as the initial point of contact for hardware, software, and access requests across our fully distributed team, triaging and resolving issues efficiently with a high standard for response time and quality. - Build and maintain automations and AI workflows using tools like Okta Workflows, n8n, OpenAI, Claude and similar platforms to streamline provisioning, requests, and routine operational work. - Execute end-to-end onboarding and offboarding workflows in partnership with our People team, including account provisioning/deprovisioning, Google Workspace account management, SaaS access grants and revocations, and enterprise fleet management. - Manage Mac and Windows device lifecycle through Kandji and Jumpcloud MDM: procurement, enrollment, configuration, app deployment, compliance enforcement, and secure wipe/retrieval. - Administer identity and access management in Okta, including SSO configuration, group management, and SCIM integrations. - Support IT security initiatives including endpoint compliance, access audits, and Device Trust enforcement in partnership with the Security/Technical Compliance team - Identify inefficiencies, document processes, and build self-service resources that scale IT operations as the company grows. Who you are - 2–4+ years of hands-on IT Support, Systems Administration, or IT Engineering experience, preferably in a remote-first or distributed environment. - Extensive experience in administering Okta (SSO, MFA, lifecycle management, group/policy configuration) — this is a must-have. - Working experience administering macOS and Windows devices at scale using an MDM platform (Kandji and Jumpcloud strongly preferred). - Working experience in building automations using Okta Workflows, scripting (Bash/Python), and API integrations to streamline provisioning, offboarding, and recurring IT operations. - Working knowledge of Google Workspace administration (user management, OUs, Groups, GAM is a plus). - Strong customer service instincts and clear written communication — you’re someone teammates trust to solve their problems quickly and keep them informed. - Comfort working in a security-conscious environment with exposure to access audits, compliance standards, and endpoint security tooling. - A proactive, continuous-improvement mindset — you look for root causes, document what you learn, and reduce repeat issues over time. Even better if you have - Experience with CrowdStrike or similar security tooling - Familiarity with Linear, Freshservice, Jira, or similar ITSM/ticketing platforms - Experience with identity governance concepts (least privilege, RBAC, JIT access) - Experience running SaaS license audits and access cleanup projects - Exposure to Workday or HRIS integrations with identity platforms - Experience in a high-growth environments - Okta Certified Administrator or similar IT certifications Our target starting base salary range for this position is between $90,000 and $112,500 plus target equity. The starting base salary will depend on a number of factors including the candidate’s skills and experience, among other things. What we can offer you: - Unlimited PTO for full-time employees (we're extremely flexible with the exception of the first few weeks before & into the NFL season) - 16 weeks of fully paid parental leave - Home office stipend - A connected virtual-first culture with a highly engaged distributed workforce - 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents #LI-REMOTE We're a remote-first company and value in-person connection. That said, we expect everyone to gather 2-3 times per year for team and company offsites, trainings, and more. This position may require sports betting licensure based on certain state regulations. Underdog is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic. California Applicants: Review our CPRA Privacy Notice here.