• Provide telephonic and chat support by conducting comprehensive clinical intakes • Conduct client assessments and apply coaching methodologies • Ensure adherence to departmental protocols and industry best practices • Deliver services in a culturally competent, inclusive, and respectful manner

• Provide telephonic and chat support by conducting comprehensive clinical intakes and referring clients to appropriate resources. • Conduct client assessments and apply coaching methodologies to develop tailored health and well-being strategies. • Ensure adherence to departmental protocols and industry best practices. • Deliver services in a culturally competent, inclusive, and respectful manner. • Apply sound judgment, critical thinking, and problem-solving skills. • Educate clients regarding available resources and program services. • Maintain accurate, thorough, and timely documentation of all client interactions. • Stay informed on emerging behavioral health trends, resources, and best practices. • Collaborate with internal and external stakeholders to ensure continuity of care. • Maintain strict adherence to medical confidentiality and applicable data protection regulations.

• Provide phone and chat support by conducting comprehensive clinical assessments and referring clients to appropriate resources, including therapists, counselors, and relevant wellbeing services. • Conduct client assessments and apply coaching methodologies to develop personalized health and wellbeing strategies that promote positive behavior change. • Ensure compliance with departmental protocols, industry best practices, and client-specific requirements to guarantee high-quality service delivery. • Deliver services in a culturally competent, inclusive, and respectful manner to individuals from diverse backgrounds with varied needs.

• Responsible for the maintenance and evolution of SAP environments, ensuring high performance and availability