Job Title: Senior Loan Processor Location: Remote - CA (Southern) What you'll do: AmeriHome Mortgage is looking for a Sr. Loan Processor to join our Consumer Direct team. The ideal candidate will be a seasoned Loan Processor with recent experience in a retail lending environment. The position will be responsible for submitting the loan for initial loan decision and working directly with the customer to fulfill all necessary conditions for closing. This is an exciting opportunity to join a team that has looks for quality, over quantity.• Process residential mortgage loan files from initial application to funding, ensuring timely and accurate packaging of all loans originated by our loan officers • Review loan application and gather loan documents from the customer and third parties in support of the loan approval process, according to AUS findings, program parameters and investor guidelines • Responsible for ensuring that all loan documentation is complete, accurate, verified and complies with company and/or investor policies • Confirm that data entry in Encompass matches all loan documentation in the file • Successfully work with Loan Officers, Underwriters and Funders to ensure that loan files are submitted to underwriting within expected timelines and that loan conditions are met as required throughout each stage of the loan process • Build rapport with borrowers and provide on-going communication to the customer regarding loan status • Work closely with the Loan Officer to finalize loan structure and ensure accurate figures for the Closing Disclosure to be generated • Prepare file for loan closing and coordinate with all necessary parties involved • Ensure lock and closing dates are met What you need to have: • Knowledge of FNMA, FHLMC, FHA and VA guidelines • High School Diploma or GED equivalent • Proficiency with DU and LP, FHA Connection and VA Portal • Adept at calculating income from salaried and self-employed borrowers • Knowledge of TRID and compliance • Excellent interpersonal, verbal and written communication skills • Strong customer service skills – ability to build rapport quickly • High level of accuracy and attention to detail • Excellent time management skills and ability to organize, prioritize and handle multiple tasks simultaneously • Minimum of 5 years of experience in Mortgage Processing • Strong working knowledge of Encompass What you'll need: Compensation: Hourly range for new hires is generally $54,910.00 - $67,830.00 for Nevada. Salary amount is determined by specific job location. Benefits you’ll love: We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career! About the company: AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. © Western Alliance Bancorporation

• Using AI, the intern will review existing Gong customer call data and build upon several early-stage models to determine whether existing clients will churn or renew • Ideally this analysis will inform a larger model to provide an early warning signal to CS about customers threatening to leave • Working with CS and data engineering to find data surrounding key customers we want to evaluate • Running models through Claude to determine which approaches produce the most predictive outcomes • Creating PowerPoints to summarize the results of the project for management • Suggesting changes to the process to improve and strengthen our existing models and data practices

• Requirements elicitation and analysis, as well as project conception and technical implementation using BI technologies • IT and process consulting in the development of Business Intelligence solutions • Project control and project management in both traditional and agile projects • Internal and external coaching and training • Client workshops, reviews and analyses for customer acquisition and retention

• Support internal analytics initiatives by collecting, analyzing, and interpreting data across teams • Design, build, and maintain dashboards and reports using BI and data visualization tools • Assist in managing and organizing data to ensure accuracy, consistency, and accessibility • Identify and integrate new data sources to enhance reporting and analytical capabilities • Collaborate with stakeholders to understand business needs and translate them into data solutions • Help optimize existing data pipelines and reporting workflows • Contribute to documentation and best practices for data governance and reporting