• Develop trusted, executive-level relationships by understanding each client's strategy, products, and operational needs. • Be a senior liaison between the client and cross-functional teams to ensure alignment, issue resolution, and execution excellence. • Anticipate client needs and proactively surface risks, gaps, or high-value growth pathways before they materialize. • Manage renewal strategy and execution with a focus on revenue protection and expansion. • Lead development of upsell strategies by advising clients on product bundles, platform capabilities, integrations, and best practices. • Monitor subscriber performance, portfolio trends, and client health to identify opportunities or threats to revenue. • Deliver accurate revenue forecasting through rigorous analysis, structured planning, and disciplined opportunity management. • Provide timely, reliable insight into retention risk, expected renewals, and upsell trajectories. • Maintain CRM discipline and ensure all opportunities, risks, and forecasts reflect real-time business realities. • Partner with Finance, Operations, and Leadership to refine models and ensure forecast integrity. • Be a strategic consultant to clients—translating complex needs into actionable recommendations and advocating internally for enhancements. • Maintain CRM hygiene, accurate forecasting, and comprehensive account plans. • Provide customer insights to Product and Marketing to shape roadmap and go-to-market strategies. • Ensure call center and operational issues are prioritized and resolved in collaboration with the MCE team. • Continuously refine account strategies to reflect shifting client needs, market trends, and internal goals.

• Own the sales cycle for inbound leads • develop strategies to convert leads into closed deals • craft customized demos for prospects • build and manage a strong pipeline of enterprise opportunities • provide insight-driven consultative selling

• Prospecting and leads generation • Build relationship with potential and existing customer • Sales presentation and demonstration • Close deals to meet or exceed sales target • Collaboration with internal and/or external stakeholders

• Develops profitable new business account relationships and increased profitability from existing accounts • Identifies business opportunities based on knowledge of clients, markets, products and services • Makes sales presentations to existing and prospective clients informing them of benefits of using the organization’s products and services to meet their needs • Implements and maintains an effective referral network and call program to promote sales • Manages the on-going account relationship with existing customers • Establishes and maintains internal relationships • Establishes and maintains good public relationships with the community to enhance the organization's image and develop new business