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Senior Client Executive
Location
United States
Posted
121 days ago
Salary
$100K - $170K / year
Seniority
Senior
Job Description
Senior Client Executive
Experian
• Develop trusted, executive-level relationships by understanding each client's strategy, products, and operational needs. • Be a senior liaison between the client and cross-functional teams to ensure alignment, issue resolution, and execution excellence. • Anticipate client needs and proactively surface risks, gaps, or high-value growth pathways before they materialize. • Manage renewal strategy and execution with a focus on revenue protection and expansion. • Lead development of upsell strategies by advising clients on product bundles, platform capabilities, integrations, and best practices. • Monitor subscriber performance, portfolio trends, and client health to identify opportunities or threats to revenue. • Deliver accurate revenue forecasting through rigorous analysis, structured planning, and disciplined opportunity management. • Provide timely, reliable insight into retention risk, expected renewals, and upsell trajectories. • Maintain CRM discipline and ensure all opportunities, risks, and forecasts reflect real-time business realities. • Partner with Finance, Operations, and Leadership to refine models and ensure forecast integrity. • Be a strategic consultant to clients—translating complex needs into actionable recommendations and advocating internally for enhancements. • Maintain CRM hygiene, accurate forecasting, and comprehensive account plans. • Provide customer insights to Product and Marketing to shape roadmap and go-to-market strategies. • Ensure call center and operational issues are prioritized and resolved in collaboration with the MCE team. • Continuously refine account strategies to reflect shifting client needs, market trends, and internal goals.
Job Requirements
- Bachelor's degree required.
- 15+ years of experience in enterprise account management, client leadership, or strategic partnerships within SaaS, data, or tech-driven environments.
- Proven success managing high-value, high-complexity clients with executive-level relationship ownership.
- Demonstrated ability to forecast revenue with precision, supported by disciplined pipeline management and data-driven insights.
- Strong commercial acumen with a record of consistent renewal and expansion achievement.
- Hustle mindset—resourceful, proactive, solutions-oriented, and comfortable operating in ambiguity.
- Excellent problem-solving, analytical thinking, and communication skills.
- Experience influencing and collaborating with cross-functional internal stakeholders.
- Strong customer service, project management, and organizational skills.
- Ability to operate with urgency in a fast-paced, dynamic environment.
- Willingness to travel 30% - 40%
Benefits
- Great compensation package and sales incentive plan
- Core benefits including full medical, dental, vision, and matching 401K
- Flexible work environment, ability to work fully remote, hybrid or in-office
- Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays
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