Roche logo
Roche

A healthier future drives us to innovate. Together, more than 100,000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.

Business Process Specialist

Business AnalystBusiness AnalystFull TimeRemoteMid LevelTeam 10,001+Since 1896H1B SponsorCompany SiteLinkedIn

Location

Ukraine

Posted

61 days ago

Salary

0

Seniority

Mid Level

Job Description

Business Process Specialist

Roche

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Business Process Specialist (Diagnostics Division) Company: Roche Ukraine LLC (Diagnostics Division) Work format: Remote Schedule: Mon–Fri, 09:00–18:00 (with lunch break) Location: Ukraine (occasional short business trips within Ukraine, up to ~10%) Role purpose To ensure seamless operational support for the Diagnostics division: from supporting direct contracts between Roche Diagnostics Poland (RDP) and healthcare institutions / laboratories and onboarding new customers, to coordinating promotional materials, logistics of service tools, hotline operations, and participation in complaint handling (including for indirect channel customers via the Distributor). The role acts as the key “process integrator” between Sales (RDP), Service/Field Service, Medical / Regulatory Affairs, Marketing, Logistics, and other enabling functions. Key responsibilities (broken down by functional area) 1) Support of direct contracts between Roche Diagnostics Poland (RDP) and healthcare institutions / laboratories● Manage document flow between Roche Diagnostics Poland (RDP) and healthcare institutions / laboratories (agreements, addenda, service acts, specifications), including verification of counterparties’ legal and financial details. ● Organise internal contract approvals with Finance/Tax, Legal, and Compliance; monitor SLA for approvals. ● Maintain contract registers in internal systems (ERP/CRM/DMS); ensure timely status/version updates. ● Track renewal/termination timelines, monitor fulfilment of KPIs / service obligations. ● Ensure alignment with internal policies (anti-corruption, interactions with healthcare professionals / institutions, promotional practices). 2) Customer onboarding and training● Own and execute onboarding checklists: document collection, account set-up, supply / delivery schedule coordination. ● Plan and coordinate trainings (online/offline): introduction to products/services, ordering process, service request process, warranty policies. ● Develop / adapt training materials (user guides, SOPs, short video/step-by-step instructions); collect feedback; provide post-onboarding support at 30–60–90 days. ● Maintain a customer-facing knowledge base (FAQ, instructions, recorded webinars) in the DMS / customer portal. 3) Process and document flow optimisation● Draft, standardise, and regularly review SOPs / instructions / templates; implement checklists and quality control points. ● Drive “paper → digital” transition: rollout of DMS / e-forms; keep responsibility matrices up to date. Perform internal process audits for compliance with QMS, internal policies, and regulatory requirements. ● Prepare process analytics: turnaround time (TAT), document completeness rate, SLA performance; propose improvement actions. 4) Processing and coordination of promotional materials● Plan, request, localise, submit for Legal / Compliance review, produce, and distribute promotional materials. ● Ensure that all promotional activities comply with Ukrainian advertising law and internal policies governing interaction with the medical community. ● Track and document circulation and use of materials: print runs, stock levels, transfer to events / field teams, and proper disposal according to procedure. ● Prepare post-campaign reports: execution vs plan, reach / utilisation, and recommendations for optimisation. 5) Logistics of service tools● Coordinate the movement of service tools / kits / spare parts to and from field locations (including reverse logistics). ● Maintain inventory and lifecycle records for tools (issuance/return logs, calibration, write-off). ● Interact with couriers / warehouse; control delivery timelines, resolve incidents, minimise service downtime. ● Ensure occupational safety, quality, and handling standards during transport and storage. 6) Hotline coordination● Receive customer calls / requests, perform initial qualification, log cases, and route them to responsible teams (Service, Ordering, Complaints). ● Follow communication scripts and service standards; monitor response / closure times and follow up with the customer. ● Maintain the operator knowledge base; participate in training and quality monitoring. 7) Complaint / claim handling support● Register, perform initial screening, and escalate cases on time according to QMS procedures. ● Coordinate information and material collection (serial numbers, lot numbers, photos, supporting documents); liaise with QA/RA, Service, and Manufacturer. ● Monitor timelines and status; communicate with the customer and Distributors (indirect channel). Candidate profile - Must Have ● 2+ years of experience in an operations / process / service role in one of the following: healthcare / pharma / IVD / FMCG / logistics / telecom. ● Hands-on experience managing contracts / document flow, coordinating approvals, and working with multiple stakeholders. ● Experience in customer-facing or support roles (hotline / service desk / onboarding / front-office + back-office support). ● Confident user of ERP / CRM / DMS systems (e.g. SAP / 1C, Salesforce, SharePoint / Confluence) and Excel / Google Sheets (expected level: formulas, pivot tables). ● Understanding of QMS principles, compliance, and basic rules around promotion in healthcare. ● Ukrainian – fluent. English – at least Pre-Intermediate (A2). Nice to Have ● Work experience in IVD / medical devices / pharma (QA, RA, Service, Order Management). ● Skills in process analysis, SOP / checklist development, and facilitation of workshops. ● Basic understanding of legal requirements for advertising medical devices and personal data protection (GDPR / Ukrainian data protection law). Soft skills ● Structured, detail-oriented, reliable. ● Service mindset and strong communication skills (verbal and written). ● Time management, prioritisation, ability to run multiple workstreams in parallel. ● Maturity in handling confidential information and compliance-sensitive topics. Employment terms & compensation ● Official employment under the Labour Code of Ukraine; probation period up to 3 months (subject to agreement). ● Paid annual leave of at least 24 calendar days, and sick leave according to Ukrainian legislation. ● Overtime is compensated only if agreed in advance and according to the Labour Code. ● Remote work; work tools and equipment are provided according to company policy. Key stakeholder interactions Sales, Service / Field Service, Logistics, Medical / Regulatory Affairs / Quality Assurance, Marketing, Finance / Tax / Legal / Compliance, Customer Support, Distributors (indirect channel), and customers (healthcare institutions / private laboratories). Legal and ethical notes ● Roche Ukraine LLC is an equal opportunity employer. We do not allow discrimination on any grounds, in line with Ukrainian law. ● By submitting a CV, you consent to the processing of your personal data in accordance with the Law of Ukraine “On Personal Data Protection” and internal company policies. ● During the recruitment process we do not require information unrelated to job performance (e.g. marital status, religious beliefs). A photo is optional. Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.

Related Categories

Related Job Pages

More Business Analyst Jobs

Full TimeRemoteTeam 10,001+Since 1890H1B No Sponsor

City/State Virginia Beach, VA Work Shift First (Days) Overview: Position Summary The Compensation Systems Analyst serves as a technical and analytical subject‑matter expert for the organization’s compensation technology platforms. This role is responsible for administering, optimizing, and maintaining compensation systems to ensure accurate, timely, and efficient delivery of compensation programs. The analyst partners with Compensation, HRIS, Talent Acquisition, Payroll, and IT to support annual cycles, troubleshoot system issues, build reporting, and enhance data integrity. This position is ideal for someone who blends strong HR data knowledge with systems expertise and an ability to solve complex problems. Key Responsibilities System Administration & Optimization - Maintain, configure, and optimize compensation technology platforms (e.g., Workday, SuccessFactors, UKG, Oracle, or other HRIS tools). - Support compensation planning cycles such as merit, bonus, and equity programs by configuring templates, workflows, eligibility rules, testing, and security. - Troubleshoot system errors, coordinate resolution, and collaborate with HRIS/IT and system vendors as needed. - Ensure system functionality aligns with compensation policies, compliance standards, and organizational goals. Data Management & Reporting - Develop, maintain, and automate compensation dashboards and reports for business leaders. - Monitor data integrity, perform audits, and identify discrepancies or process gaps. - Provide analytics that support pay equity, market competitiveness, job architecture, and regulatory compliance. Process Improvement & Project Support - Participate in or lead system enhancement projects, UAT cycles, and technical integrations. - Evaluate and recommend technology improvements to enhance the employee and manager compensation experience. - Document system processes, workflows, and standard operating procedures. Collaboration & Stakeholder Support - Partner closely with HR Business Partners, Compensation Analysts, Talent Acquisition, and Finance to ensure accurate data flow across platforms. - Provide training, resources, and technical guidance to HR teams and managers on system features. - Support audits and compliance activities related to compensation systems. Required Qualifications - Bachelor’s degree in Human Resources, Business, Information Systems, Finance, or related field. - 2–4+ years of HRIS or compensation experience, with emphasis on systems. - Proficiency with HRIS platforms—Workday Compensation highly preferred (or SuccessFactors, UKG, Oracle, etc.). - Strong analytical and data management skills, including Excel proficiency (VLOOKUP, PivotTables, formulas). - Ability to understand compensation program structures (merit, bonus, salary ranges, job families). - Excellent problem‑solving skills and the ability to translate business needs into technical requirements. Preferred Qualifications - Experience supporting annual compensation cycles in an enterprise HRIS. - Knowledge of compensation principles and practices (market pricing, job evaluation, pay equity). - HR certifications (CCP, PHR, SHRM-CP) or HRIS certifications (Workday, SAP, Oracle). - Intermediate to advanced data analysis or visualization skills (Power BI, Tableau). Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

United States
Full TimeRemoteTeam 51-200

Overview Ragnar Benson Construction, a MasTec Company,, is hiring for an experienced Senior Estimator with an extensive estimating background in Bridges & Structures. The primary responsibilities of this role will include providing accurate takeoff and cost estimates for bridge work and other concrete and structural components such as foundations, drainage devices, culverts and retaining walls. **This position will be remote with 50% travel to any of our project locations. Depending on residing location, travel may be increased. Company Overview Ragnar Benson Construction is a full-service general contractor specializing in commuter rail, intermodal facilities, and ports. With almost 40 years of experience in the railway industry, we offer various delivery models, including general contracting, construction management, preconstruction, and design-build services. In addition, we specialize in constructing intermodal facilities, classification yards, mechanical repair facilities, fueling facilities, automobile marshaling terminals, and mainline capacity improvements. Focusing on innovation, safety, and environmentally-responsible construction, Ragnar Benson delivers quality work and service. Ragnar Benson is part of the MasTec Clean Energy & Infrastructure (CE&I) business segment. The CE&I segment generates over $4.5 billion in annual revenue, providing construction services across our renewables, industrial, infrastructure, and general building operating groups. Sustainability and safety are foundational to our culture and influence everything we do. MasTec, a minority-owned Fortune 500 company, has shaped the construction industry for more than 90 years. With over 35,000 employees and 400 offices nationwide, we provide flexibility and career growth in dynamic work environments. Join one of the largest construction firms in the country (Engineering News-Record [ENR]: #1 in Power, #17 Top 50 Domestic Heavy Contractors, #20 Transportation Contractor). Responsibilities - Participate in preconstruction efforts for design build or other alternative delivery projects Review opportunity pursuits and develop preliminary budget estimate and itemized summary for go/no-go evaluation - Review, analyze and interpret contract documents for complete understanding of the work and owner deliverables to provide accurate, detailed cost estimates - Analyze historical data and use estimating software to calculate costs for labor, materials, equipment, and subcontractor services - Develop subcontractor and supplier scope packages and perform detailed outreach to procure pricing coverage as required - Ability to manage the bid process from start to finish and report to Executives for final close and sbumittal - Collaborate with procurement teams to ensure the availability of materials at competitive prices - Estimate labor and equipment requirements based on the project scope and schedule - Conduct site visits to assess project conditions and identify any potential risks or challenges - Evaluate soil conditions, environmental factors, and other site-specific concerns that could affect the cost and schedule of the project - Identify critical issues and develop risk exposure summary with associated cost impacts - Provide creative and innovative thinking to analyze and develop strategy and value engineering solutions. - Effective communication and interaction with clients, engineers, subcontractors and suppliers - Perform and review quantity takeoff comparisons to provide evaluation for accuracy and acceptance - Work with scheduling staff and Operations to develop accurate and precise bid schedules - Present complete and accurate estimates to ensure confidence in decision making - Company representation at pre-bids and site visits Qualifications - Bachelor’s Degree in Civil/Structural Engineering or Construction Management and related field experience. A combination of education and experience will be considered in lieu of a degree - Minimum 15 years of experience in heavy civil estimating - Extensive experience with bridges and structures is required - Experience with PCC paving is a plus, but not required - Precise attention to details and exceptionally organized - Highly motivated self-starter - Stay up-to-date with industry trends, pricing, and best practices - Contribute to the development of improved estimating techniques and processes Work Environment: - The role typically involves a combination of office work and occasional site visits - Occasional travel between our Illinois and Indiana offices can be expected - Site visits may require the use of personal protective equipment (PPE) and exposure to outdoor conditions Physical Requirements: - Ability to lift up to 25 lbs - Prolonged periods of sitting or standing during estimation tasks - Occasional travel to job sites for project assessments What's in it for you: Financial Wellbeing - Compensation - $150,000 - $180,000/ year but could be flexible with additional experience in closing bids and leadership - Ongoing performance reviews and merit increases - 401(k) with company match & Employee Stock Purchase Plan (ESPP) - Flexible spending account (Healthcare & Dependent care) Health & Wellness - Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children - Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance Family & Lifestyle - Paid Time Off, Paid Holidays, Bereavement Leave - Military Leave, including Differential Pay and Benefits Continuation - Employee Assistance Program Planning for the Unexpected - Short and long-term disability, life insurance, and accidental death & dismemberment - Voluntary life insurance, accident, critical illness, hospital indemnity coverage - Emergency Travel Assistance Program - Group legal plan Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need accommodation as part of the employment process, contact ceicareers@mastec.com. Due to the high volume of applications received, we are unable to respond to individual requests regarding application status. Please log into your candidate profile for up-to-date information. MasTec, Inc. is an Equal Employment Opportunity Employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions. MasTec Clean Energy & Infrastructure and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team. Disclaimer: MasTec and our Subsidiaries will never ask prospective employees for any form of payment or money transfer as part of job application or onboarding. We do not ask prospective employees for information about credit cards or personal passwords, and it does not require applicants to purchase equipment or software. Ensure that all recruiter email addresses end in @mastec.com or @talent.icims.com. If you suspect you are the target of a scam, we advise you to contact your local law enforcement agency and report fraud at https://reportfraud.ftc.gov/. #LI-TM1 #LI-Remote #Dunnett Bay #Herlighy #Lorig #Granite #Kiewit #Helm #Constructors #IHC #construction #Stark #Excavating #OttoBaum #Laverdiere

United States
$150K - $180K / year
Full TimeRemoteTeam 201-500Since 2012H1B No Sponsor

• Traducir requisitos comerciales en soluciones funcionales de SAP FICO durante el ciclo de implementación • Alinear con las unidades de negocio para validar necesidades y garantizar la correcta interpretación de los requisitos • Gestionar, evaluar y documentar solicitudes de cambios • Apoyar todas las actividades de prueba, incluida la preparación, ejecución y seguimiento de defectos • Proveer soporte de hypercare después de hitos clave del proyecto • Actuar como Business Analyst clave para la incorporación de una nueva empresa en un libro mayor existente • Mantener la propiedad de los entregables funcionales desde la recolección inicial de requisitos hasta el go-live • Asegurar comunicación clara en inglés y colaborar eficazmente entre todos los equipos involucrados

Spain
€460 - €480 / day
Qlarant logo

Quality Improvement Specialist VI - SME

Qlarant

Best People. Best Solutions. Best Results.®

Business Analyst61 days ago
Part TimeRemoteTeam 501-1,000Since 1973

Role Description Performs project management activities to help facilitate the successful implementation and completion of quality improvement projects in various delivery settings, coordinating project tasks and assignments with other QI team members. Conducts baseline analysis of current practices and utilizes quality improvement tools to identify opportunities for improving processes and procedures. Contributes to the maintenance and revision of quality-related policies and procedures, ensuring they are up-to-date with the latest healthcare regulations and best practices. Essential Functions - Works with interdisciplinary team to plan and develop strategies to meet contract objectives and to ensure activities are completed in a timely manner. - Plans and monitors workflow based on contract requirements and shifting demands to ensure work meets all contract deliverable deadlines, both internal and external. - Monitors and documents progress of assigned quality initiatives and studies. - Assists management in development of solutions to problems as they relate to procedures and processes, as well as identified problems. - Identifies and resolves customer support and program issues. - Develops and fosters relationships with providers, stakeholders, team members, partners, and ancillary organizations coordinating activities and managing these relationships through the project duration. - Develops and keeps current database of contacts and interactions for assigned projects or contacts. - Participates in professional organizations to keep them apprised of activities as it relates to the contract and attends meetings/conferences as assigned. - Identifies opportunities to improve processes and procedures and uses quality improvement tools to continuously improve all processes. - Coordinates and/or leads meetings of all types, internal and external, and participates on and/or leads committees as assigned including development and delivery of presentations for internal and external customers. - Maintains a comprehensive clinical and/or technical knowledge of all assigned projects relevant processes, and regulatory issues. - Provides technical guidance to the analytical team. - Prepares and maintains materials and information for provider use in QI initiatives or identified projects. - Interacts with customers on-site, by phone, and via the web explaining QI initiatives, providing training, and technical support. Level of Supervision Received Plans and arranges own work and the team's work. Refers only unusual cases to manager and others. Qualifications - Minimum Master's Degree required. Requirements - 15+ years of experience required. Benefits - Qlarant is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. - Qlarant is a drug-free workplace. - All offers of employment are contingent upon successful completion of pre-employment background and drug screens.

United States
$40 - $42 / hour