• Managing and improve existing Distributor partner programs, ensuring alignment with business goals and partner needs.. • Leading new initiatives from inception to execution, driving operational improvements and process efficiencies. • Collaborating closely with strategic Distributors to gather requirements, design processes, and implement scalable, streamlined renewal and program initiatives effectively. • Implementing partner enablement strategies, ensuring Distributors and Resellers possess essential training, resources, and tools to effectively sell and deliver Akamai solutions. • Collaborating with internal stakeholders, including Partner Account Executives and leadership, to align program strategy with business priorities. • Working cross-functionally to define program scope, success metrics, and execution plans. • Tracking and analyze Distributor GTM performance across key metrics and KPIs, providing data-driven insights and recommendations for continuous improvement. • Delivering partner-focused assistance as required to address and resolve partners' issues, questions, and concerns promptly and effectively.

• Managing and improving existing partner programs, ensuring they meet business goals and partner needs. • Collaborating with internal stakeholders, including Partner Account Executives, Business Development and leadership, to align program strategy with business priorities • Defining and executing change management plans, ensuring seamless adoption of new processes and programs. • Driving operational & reporting improvements by identifying bottlenecks and implementing scalable solutions. • Providing external technology partners with monthly revenue and contract reporting. • Liaising between internal and external technology partners to solve any questions related to revenue and contract reporting.

• Document checking against L/C or SBLC should be as per UCP/ISBP/ISP as applicable and corresponding to all applicable ICC guidelines as well as internal policies of the bank • Perform sanction checking of relevant parties in documents • Handle Commodity Trade Operations documents • Responsible for inputting documents into the system and prepare SWIFT for advising • Ad-hoc tasks given by the Team Head • Ensure errors/knowledge gaps resulting in rejection of docs are shared with line manager/team to address customer service issues.

• Provide advice and consultation to commercial customers related to Export Finance, Export Payments, Document Checking, Letter of Credit Advising/Confirmation/Transfer, Collections, Risk Participation. • Provide advice and consultation to Product Development Team with respect to Trade Finance activities in accordance with International Practices and ICC Publications/OPM/APPM/Local Rules and Regulations. • Ensure all procedures that are developed comply with Bank Policy and Guidelines. • Review customer complaints and take immediate action to satisfy them. • Ensure MBOs achieved on time. • Exercise due diligence in checking applications particularly for Priority Customers, High value transactions, request for Back to back Letters of Credit/ Red clause letter of credit. • Ensure SLA adherence. All processing should be as per SOP/OPM’s and UCP/ISBP as applicable and approved as Product Program. Charges recovery to be as per the extant guidelines. • Perform sanction checking of relevant parties in documents, checks related to TBML • Handle Commodity Trade Operations documents • Ensure no unattended reconciliation entries pending in Nostro or Internal accounts on daily basis. • Ensure cross skilling for entire team in at least 2 more products.