Patrique Mercier Recruitment FR is excited to present an exceptional opportunity for a Romanian Player Support Specialist based in Sofia, with fully paid relocation. This role is ideal for individuals passionate about gaming and dedicated to delivering outstanding support to players. As a Player Support Specialist, you will assist Romanian-speaking players, ensuring they receive prompt and effective assistance to enhance their gaming experience. Responsibilities - Provide high-quality support to Romanian-speaking players through multiple channels such as email, chat, and support tickets. - Resolve account-related issues, including login problems, account recovery, payments, and inquiries. - Maintain accurate records of customer interactions and issues within the support ticketing system. - Communicate clearly with players about game policies, procedures, and updates. - Collaborate with cross-functional teams to escalate and resolve complex player concerns. - Stay updated on the latest game features, updates, and community trends to offer knowledgeable assistance. - Assist in refining support processes and workflows to improve overall player satisfaction.

Job Title: Service Desk Analyst - Tier 2 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: None Type of Travel: None * * * The Opportunity: CACI is seeking an experienced Service Desk (Helpdesk) Tier 2 Analyst to join our team supporting the Department of Veterans Affairs. Applicants must have prior work experience working on Momentum Financials. We are looking for a candidate with strong analytical skills and a desire to enhance those skills in a challenging, high visibility environment. Responsibilities - Provide advanced customer support in a production environment for Momentum Financials - Maintain and resolve a workload of tickets and communicate statuses and impediments within project tracking tools. - Analyze project documentation and test in non-production environments to provide complete resolutions to stakeholders in a timely manner. - Facilitate meetings, workshops, and interviews with stakeholders to gather, validate, and review ticket issues. - Collaborate with government employees, developers, testers and Momentum SMEs to ensure requirements are clearly understood and implemented correctly. - Support system configuration, testing, validation activities, and execution support. - Work on Momentum enhancements and defect tracking and fixes - Perform impact analyses for proposed system changes, releases, and patches. - Utilize SQL queries for data extracts - Assist in troubleshooting Momentum production issues by analyzing system behavior, reviewing data, and coordinating with technical team to identify root causes and recommend solutions. - Ensure deliverables comply with project standards, governance processes, and documentation requirements. - Provide status updates, risks, and recommendations to leadership and stakeholders. - Contribute to continuous process improvement and help identify opportunities to optimize Momentum functionality and reporting. - Maintain Knowledge Articles for Tier 1 - Utilize Artificial Intelligence to streamline processes, improve communication and reduce costs Qualifications: Required: - US citizen with the ability to pass a Tier 2 MBI background investigation upon hire - 5+ years pf experience working with Momentum Financials front-end and preferably database - At least 5 years of experience supporting Momentum Financials implementations or operations - Knowledge of federal financials processes such as General Ledger, Budgeting, Accounts Payable, Accounts Receivable, and financial reporting - Strong analytical, problem-solving, written, and oral communication skills - Ability to work both independently and with a team to solve problems - Able to handle multiple and shifting priorities while meeting deadlines efficiently and effectively - Flexibility to put in hours needed to meet tight deadlines Desired: - Secret security clearance - Experience working in a government environment - Prior Agile, SAFe, or hybrid delivery methodologies experience - Bachelor’s degree in Business, Accounting, Finance, Information Systems, or related field - What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $75,200-$158,100 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Job Title UKG Support Analyst - AccrualsJob Description Summary Job Description UKG Support Analyst – Accruals Configuration & Support-Offshore Location: Remote-India Employment Type: Full-Time Job Description Summary The UKG Support Analyst-Accruals will focus on configuring and maintaining calculated accruals within the UKG Pro Workforce Management (WFM) application and providing ongoing business-as-usual (BAU) support. This analyst-level role requires expertise in UKG configuration, particularly the Calculated Accruals module, and the ability to work independently on support tickets and new configuration requests. Role Purpose Ensure accurate Accruals configuration and timely resolution of support tickets related to timekeeping and accruals. Collaborate with other UKG Support Analysts to maintain compliance and optimize system functionality. Job Description - Configure and maintain PTO accrual rules, Time Off Requests and related settings in UKG Pro WFM. - Build new configurations for various calculated accrual policies and ensure alignment with organizational requirements. - Manage and resolve BAU support tickets within defined SLAs, including troubleshooting and root cause analysis. - Document configuration changes and maintain accurate records in the designated tracking system. - Collaborate with other UKG Support Analysts to review and process new PTO/Accrual configurations and enhancements. - Maintain concise documentation of all configuration changes made to new and existing UKG PTO/Accrual policies and profiles. - Escalate complex issues to senior support or technical teams when necessary. Required Skills & Qualifications - 2-3 years of experience in UKG Pro WFM support, with a strong focus on Calculated Accruals module configuration. - Proven ability to build new configurations and manage ongoing support independently. - Solid understanding of workforce management principles, timekeeping, and accruals. - Strong troubleshooting skills and ability to resolve configuration issues efficiently. - Good written and verbal communication skills. - Ability to interpret requirements and complete configuration independently. - Ability to work independently and manage priorities in a fast-paced environment. Preferred Skills & Qualifications - UKG Pro WFM certification or equivalent training. - Experience with ticketing systems and IT Service Management practices. - Proficiency in MS Excel and Smartsheet for data analysis and reporting. Soft Skills - Strong collaboration skills. - Flexibility and adaptability in a dynamic environment. - Critical thinking and problem-solving skills. - Ability to export and present data clearly for leadership consumption. KPIs SLA adherence for ticket resolution. Reporting Structure Reports to UKG Support Supervisor INCO: “Cushman & Wakefield”

Job Title: Customer Engineer – Infrastructure – Azure Monitor Bilingual (German and English) Job Description Job Description Summary We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Concentrix is looking a Customer Engineer – Infrastructure – Azure Monitor The Azure Monitor Customer Engineer will work directly with customers, as a consultant and technical advisor to: Design, Deploy, Review and Assess the health of the infrastructure Upgrade and maintain deployments Troubleshoot issues with infrastructure and agents Tune and optimize for performance Assist with reporting and visualizations Implement new management packs Assist in the development of custom management packs Provide training in all areas of Azure Monitor to ensure customer goals are met Ideal candidate experience: 15+ years working as a depth expert and technology owner or consultant for Azure monitor Ability to present to multiple levels of customer leadership. Ability to act as a consultant and architect for multiple customers. Broad knowledge across multiple monitoring scenarios: Windows and Linux Operating Systems Azure Monitor KQL Kusto Query language advanced level URL, Network monitoring Connecting to ITSM systems Dashboards, Reporting, and Visualizations PowerShell scripting Deep level knowledge in at least 3 of the above categories Technical Skills Requirements: Azure Monitor: Broad knowledge of ALL the below areas, with deep understanding of (at least) 4 of the following: Deep understanding of Azure Monitor architecture (metrics vs logs, data flow, ingestion, retention) Strong knowledge of: Log Analytics workspaces Azure Monitor Metrics Diagnostic settings Resource‑level vs platform‑level telemetry Ability to explain when to use Azure Monitor vs Azure Data Explorer / Grafana / third‑party tools. Additionally, be able to: Write complex KQL queries across multiple tables Use: parse, extend, mv-expand joins, time series, summarize patterns performance‑optimized queries Build: reusable queries functions summary rules for cost & performance optimization Debug slow or expensive queries Tools Visual Studio, Silect, MPViewer, Alert Update Connector, PowerShell Linux OS and Linux Monitoring Report Development Network Monitoring URL Monitoring Related Skills: System Center Orchestrator System Center Data Protection Manager System Center Virtual Machine Manager System Center Service Manager Location: DEU Work-at-Home Language Requirements: Time Type: Full time