• Provide insightful feedback and data on recurrent issues to enhance customer service and performance • Deliver exceptional customer service by responding swiftly and professionally to inquiries from the Builder organization • Foster and maintain positive customer relationships by actively gathering feedback from both internal and external stakeholders, ensuring ongoing improvements • Communicate and collaborate effectively with technical teams to address customer needs • Troubleshoot and resolve technical issues promptly and efficiently • Regularly generate detailed and analytical service reports • Collaborate with other departments to identify root causes and implement effective solutions to fulfill customer needs • Assess customer requirements and offer expert advice and recommendations • Establish trust-based relationships with customers to ensure long-term satisfaction and loyalty

• interface directly with clients • play a crucial role in crafting proposals for Smart Packaging Solutions • conduct sales calls and deliver customer demonstrations • represent Grantek at trade shows • manage the customer journey • spearhead impactful sales campaigns • develop and organize quoting tools and templates • manage pricing strategy in coordination with the Smart Pack leader • own the pre-sales process, including quotation generation • conduct onsite preliminary engineering and develop subcontractor bid documents • review quoting templates against past projects to ensure accuracy and continuous improvement • execute sales campaigns, conducting calls to existing sites for customer education and feature sales • perform Voice of Customer activities for new offerings • generate marketing content, manage customer journeys, and support product management • engage in forecasting and establish the department's sustainability

• Build and manage scalable audience segments within Segment CDP based on marketing and business requirements. • Translate marketing use cases into technical segmentation logic using the Segment platform. • Ensure data accuracy and integrity across data pipelines, source systems, and the CDP environment. • Monitor platform health and define validation checks for data ingestion and audience accuracy. • Identify ingestion failures, unexpected data gaps, or inconsistencies and escalate when necessary. • Validate that customer data arriving in the CDP aligns with upstream data architecture and expectations. • Work with identity resolution and profile unification concepts within complex enterprise data environments. • Establish governance standards including workflows, naming conventions, and QA processes. • Partner with marketing teams to prioritize activation use cases and improve targeting precision and campaign performance. • Enable and support marketing stakeholders to increase adoption and effective use of Segment.

• Provide forensic engineering analysis of cases involving roadway defects or roadway issues that may be a contributory cause to a crash or an incident. • Assist clients and other team members with cases involving roadway issues that may be related to a vehicle crash or bicycle/pedestrian incident. • Analyze roadway plans, daily work reports, specifications, and other documents that may pertain to a vehicle accident or other event associated with a litigation matter, such as a drowning or a fall. • Conduct field investigations including surveys and photographs. • Provide technical findings, analysis, and conclusions, either verbally or in writing, in a timely fashion and in laymen’s terms. • Travel for field work. • Maintain communication with client and project team on status and scope of assigned projects. • Maintain technical and professional knowledge related to your practice area(s) through attending continuing education courses and workshops, attending industry/practice related seminars, reviewing relevant scientific and professional publications, and participating in professional organizations and societies. • Continuously meet or exceed assigned performance metrics and goals.