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Field Service Representative – Pre-Engineered Metal Buildings

Location

Oklahoma

Posted

78 days ago

Salary

$70K - $85K / year

Seniority

Senior

High School5 yrs expEnglishOracle Database

Job Description

Field Service Representative – Pre-Engineered Metal Buildings

Cornerstone Building Brands

• Provide insightful feedback and data on recurrent issues to enhance customer service and performance • Deliver exceptional customer service by responding swiftly and professionally to inquiries from the Builder organization • Foster and maintain positive customer relationships by actively gathering feedback from both internal and external stakeholders, ensuring ongoing improvements • Communicate and collaborate effectively with technical teams to address customer needs • Troubleshoot and resolve technical issues promptly and efficiently • Regularly generate detailed and analytical service reports • Collaborate with other departments to identify root causes and implement effective solutions to fulfill customer needs • Assess customer requirements and offer expert advice and recommendations • Establish trust-based relationships with customers to ensure long-term satisfaction and loyalty

Job Requirements

  • A high school diploma or equivalent is required
  • Technical education, certifications, or related experience are preferred
  • A strong knowledge of Pre-Engineered Metal Buildings (PEMB) and the ability to read blueprints are essential
  • Experience in at least two of the following areas is preferable: 5+ years of building erection experience, 5+ years in the PEMB industry, particularly in drafting or engineering tasks, 5+ years in PEMB manufacturing, 5+ years in Field Service or Customer Service roles
  • Proficiency in PC-based applications, including Excel, Word, and Oracle, is required
  • Exceptional oral and written communication skills are necessary
  • The ability to travel periodically (approximately 10%) for on-site visits

Benefits

  • medical, dental and vision benefits starting day 1
  • PTO
  • paid holidays
  • FSA
  • life insurance
  • LTD
  • STD
  • 401k
  • EAP
  • discount programs
  • tuition reimbursement
  • training and professional development

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