Job Title: Head of Client Delivery Position Type: Full-Time, Remote Working Hours: U.S. business hours About the Role We are seeking a highly experienced Head of Client Delivery to own and manage the full post-sales delivery lifecycle. This role is responsible for ensuring seamless onboarding, implementation, adoption, and long-term success for clients using advanced AI-driven solutions. This is a senior, hands-on leadership role that combines strategic ownership with execution. You will work closely with Sales, Product, and Engineering teams while serving as the primary accountability owner for client outcomes, satisfaction, and retention. Responsibilities Post-Sales Delivery & Implementation - Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding, implementation, and adoption. - Ensure clients achieve measurable outcomes through structured delivery and execution. - Oversee multiple concurrent implementations while maintaining quality and timelines. Client Ownership & Accountability - Act as the primary point of accountability for client success and satisfaction. - Serve as a trusted advisor to client stakeholders, guiding them through technical and operational decisions. - Manage complex client escalations and lead resolution strategies. Technical & GTM Enablement - Partner with Sales, Product, and Engineering teams on complex implementations and custom GTM use cases. - Translate client business goals into scalable technical workflows and execution plans. - Ensure GTM systems, automation, and integrations are optimized for client success. Process Building & Optimization - Define, document, and continuously improve client delivery processes and playbooks. - Identify risks early and proactively mitigate issues that could impact delivery or satisfaction. - Help shape and scale the Client Delivery and Success function as the organization grows. Leadership & Collaboration - Build strong cross-functional relationships to ensure alignment across teams. - Contribute to long-term strategy around client delivery, retention, and expansion. - Support continuous improvement through feedback, insights, and data-driven decisions. What Makes You a Strong Fit - You balance strategic thinking with hands-on execution. - You thrive in high-ownership, fast-moving environments. - You are comfortable operating in ambiguity and defining structure where needed. - You are deeply client-focused and outcome-oriented. Required Experience & Skills - Senior-level experience in Client Success, Solutions Engineering, GTM Engineering, or Implementation roles. - Strong familiarity with modern GTM stacks, automation workflows, and AI-driven systems. - Proven experience working directly with clients in high-stakes, outcome-focused environments. - Excellent communication skills with the ability to engage both technical and non-technical stakeholders. - Strong problem-solving and risk management capabilities. Preferred Experience & Tools - Experience working with AI and automation tools such as ChatGPT, Claude, Clay, or similar platforms. - Background in scaling client delivery or post-sales functions. - Experience supporting complex technical implementations and integrations. Education - Bachelor’s degree in Business, Engineering, Computer Science, or a related field preferred. - Advanced certifications or relevant professional training are a plus. What Does a Typical Day Look Like? A Head of Client Delivery focuses on ensuring clients achieve value through structured execution and strong partnerships. You will: - Oversee active client implementations and unblock delivery challenges. - Meet with clients to align on outcomes, timelines, and adoption. - Collaborate with internal teams to refine workflows and delivery strategies. - Handle escalations and ensure client satisfaction remains high. - Improve delivery processes and contribute to long-term scaling initiatives. In short: you ensure clients are successfully onboarded, fully adopted, and consistently realizing value. Key Metrics for Success (KPIs) - Client onboarding and implementation success rates - Time-to-value and adoption milestones - Client satisfaction and retention - Reduction in delivery risks and escalations - Expansion and long-term account health Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Technical Assessment (e.g., build a feature in React Native or implement an API integration in Swift/Kotlin) - Client Interview with Engineering/Product Team - Offer & Background Verification

Role Description ¡Prepárate para vivir una nueva etapa con Periferia IT Group! Si tienes experiencia como Desarrollador/a Bizagi y quieres generar un impacto en el mundo tecnológico, esta es tu oportunidad para unirte a nuestro equipo. Trabajarás con más de 1,000 profesionales en una multinacional colombiana líder en el sector TI, con fuerte presencia en América Latina y Estados Unidos. - Únete a nuestra cultura Periferia enfocada al servicio y la innovación, donde cada idea cuenta para superar las expectativas de nuestros clientes. - Sumérgete en un entorno laboral dinámico que fomenta el aprendizaje continuo y el desarrollo personal. - Participa en proyectos desafiantes donde podrás aplicar tus conocimientos y habilidades para generar un impacto real. - Disfruta de un equilibrio entre tu vida personal y laboral, mientras promovemos el bienestar integral de todos nuestros colaboradores. Qualifications - Ser profesional en ingeniería de sistemas o disciplinas relacionadas. - Contar con experiencia superior a 3 años en Bizagi (modelado y automatización de procesos BPM), desarrollo de flujos y reglas de negocio. - Dominar en un nivel ALTO Bizagi Studio, Bizagi Automation, modelado BPMN, integración de servicios (APIs), y conceptos de automatización con ADA e IA aplicados a procesos. - Tener la capacidad de adaptarse a nuevas tecnologías y enfoques innovadores para maximizar su impacto. Requirements - Diseñar y automatizar procesos de negocio utilizando Bizagi, asegurando eficiencia operativa y alineación con los objetivos organizacionales. - Desarrollar flujos de trabajo, reglas de negocio y agentes automatizados (ADA/IA) que optimicen la toma de decisiones y reduzcan la intervención manual. - Integrar Bizagi con sistemas externos mediante APIs y servicios, garantizando la interoperabilidad, calidad y disponibilidad de la información. Benefits - Trabajo remoto en Colombia. - Contrato a término indefinido. - Salario a convenir según experiencia y habilidades. - Beneficios a la carta para tu bienestar y estilo de vida.

Position Type: Remote Contract Length: 6 months + extensions Position Overview: The RPG/COBOL Developer will design, enhance, and support Infor Lawson applications by creating custom programs, reports, integrations, and workflows using RPG, COBOL, AS/400, CL, and SQL. This role focuses on troubleshooting and debugging Lawson systems, developing interfaces, extracting and reporting data, and translating business requirements into reliable technical solutions. Experience modifying existing Lawson applications is required, and manufacturing industry experience is a plus. Required Skills: - Expertise in Lawson (LID), RPG, COBOL, CL, and IBM i/AS400 development - Experience with Infor Lawson tools such as LID, Process Flow/IPA, and Lawson Portal - Familiarity with Lawson database structures and product-line tables - Experience troubleshooting and debugging Lawson applications and integrations - Strong SQL skills for data extraction, reporting, and query optimization - Ability to develop and maintain interfaces between Lawson modules and external systems - Ability to analyze business requirements and translate them into technical specifications - Experience conducting unit, integration, and system testing - Strong documentation skills for technical designs, procedures, and system changes - Ability to work collaboratively with cross-functional teams and support end users - Solid understanding of SDLC, version control, and change management practices Duties: - Create new applications, reports, and customizations using tools such as RPG, COBOL, SQL & AS/400 Control Language (CL) and Lawson Interface Desktop (LID) - Troubleshoot technical issues within Lawson applications, debug problems, and provide expert-level functional support to the user community - Create and maintain interfaces between different Lawson modules and external systems/vendors - Write SQL queries and use other tools to extract data and deliver reports, dashboards, and automated notifications - Automate business tasks and workflows by developing Lawson Process Flows or other programming solutions - Analyze user needs and business requirements to translate them into formal specifications and program designs - Conduct unit, integration, and system testing for new or modified programs to ensure efficiency and reliability - Compile and document procedures used throughout the software development life cycle, including design, testing, and revisions - Enhance the system's web user interface to maximize user experience and make the system more user-friendly

Requisition Number: 104198 Principal Software Engineer, AI Solutions Location: You will have the flexibility to work fully remote from anywhere across the US. Insight at a Glance - 14,000+ engaged teammates globally - $8.2 billion in revenue in 2025 - Placed on Newsweek’s America’s Greatest Workplaces for 2025 Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions. About the role As a Principal Software Engineer (PSE), AI Solutions, you will play a senior, hands-on role in building and delivering AI-powered solutions that support our clients’ transformation initiatives. You will work closely with AI Architects and cross‑functional teams to implement scalable, high-quality systems across AI, cloud, data, and software engineering. This role is ideal for experienced engineers who enjoy deep technical execution, solution-level design, and mentoring, and who want to operate at the leading edge of applied AI without owning enterprise-wide architecture or technical strategy. As a Principal Software Engineer, you will: - Design and implement solution-level components for AI, ML and data science initiatives. - Translate business and technical requirements into detailed designs, code, and implementation plans. - Serve as a technical lead for AI-focused workstreams, ensuring high-quality execution and delivery outcomes. - Build, test, and deploy AI, ML, cloud, analytics, and software solutions in production environments. - Collaborate closely with AI Architects to align implementation decisions with broader architectural intent. - Contribute to technical excellence through code reviews, mentoring engineers, and sharing best practices. - Support presales and discovery activities by contributing technical insight, estimates, and feasibility assessments. - Stay current with emerging AI technologies and help apply them pragmatically to client solutions. What we’re looking for - Bachelor’s degree in a technical field or equivalent hands-on engineering experience. - Strong experience in software engineering with demonstrated delivery of complex, production-grade systems. - Practical depth in at least one of the following areas, with working knowledge across others: - AI/ML & Agentic Systems - Implementing GenAI and agentic workflows - Integrating LLMs, embeddings, and retrieval systems - Supporting ML/LLMOps pipelines and experimentation frameworks - Cloud Engineering - Building cloud-native applications on Azure and/or AWS - Applying distributed systems and scalability patterns - Data Engineering & Analytics - Implementing data pipelines, vector stores, and analytics workloads - Working with structured and unstructured data sources - Software Engineering - Proficiency in Python, SQL, Java, C++, or similar languages - Experience with modern frameworks, DevOps practices, and CI/CD pipelines Preferred Certifications (or equivalent experience) - AWS: ML Specialty, AI Practitioner, ML Engineer, or Solutions Architect - Azure: AI Engineer Associate, Data Scientist Associate, Generative AI Fundamentals - Databricks: ML Associate, Data Engineer Associate, Generative AI Engineer Associate Who You Are - A strong technologist who communicates effectively with engineers, architects, and project stakeholders. - Comfortable operating in delivery-focused consulting environments with multiple priorities. - Collaborative by nature and effective working within cross-functional teams. - Experienced mentoring other engineers through example, code reviews, and technical guidance. - Motivated by building real-world AI systems that deliver measurable business value. What you can expect We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. - Full medical, dental, vision, and company 401k match. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Join us today, your ambITious journey starts here. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired. Salary Range - $130,000 - $150,000 The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Posting Notes: Chandler || Arizona (US-AZ) || United States (US) || IT Infrastructure & Support; Data & AI || None || US - Chandler,AZ ||