[Mission] Vivant is on a mission to eliminate the frustrations of internet, phone, network, and WiFi outages for SMBs by guaranteeing 100% uptime through innovative solutions and exceptional support. We totally eliminate costly outages so the businesses can focus on what truly matters, driving growth and success. [Core Values] At Vivant we don’t just hire for open roles—we hire for impact. If you’re exceptional at what you do and align with our core values: Reliability, Product Knowledge, Process Knowledge and Autonomy, we want to know you! About the Role: This is an English-only technical support role supporting U.S.-based business customers. Spanish-only experienced applicants will not be considered. ALL RESUMES MUST BE SUBMITTED IN ENGLISH. SUBMISSIONS THAT DO NOT COMPLY MAY NOT BE CONSIDERED. This is NOT a desktop support role. If your background is mainly desktop support, Microsoft troubleshooting, software/hardware repair, or general IT helpdesk, please do not apply. We need candidates with hands-on experience supporting VoIP systems, SIP trunks, routers, switches, and WIFI troubleshooting. We are hiring a Level 1-2 VoIP Network Support Technician with real telecom experience — specifically in VoIP, networking, and SIP-based troubleshooting. At Vivant, we hold ourselves to high standards of professionalism and integrity. Our core values—Reliability, Product Knowledge, Process Knowledge and Autonomy —guide how we interact with clients and approach our work. Hear it straight from our CEO & Founder! >> https://www.youtube.com/watch?v=lvLZ_RP6pdE

Responsibilities & Qualifications RESPONSIBILITIES - Lead sub-contractor technicians in the equipment survey and installation at customer locations throughout the United States. - Navigate data sets to track equipment acquisition and availability - Conduct network discovery to determine equipment needs at customer sites. - Perform hands-on configuration of wired infrastructure including switches and wireless access points across multiple manufacturers (Meraki a Must, Cisco, Juniper, Aruba, or others as assigned). - Manage network cutovers between legacy and new infrastructure following an established procedure. - Ensuring documentation is disseminated from the technicians and provided to the customer in a timely and professional manner - Open DTAC trouble tickets with AT&T when the TTU is not able to be completed due to a down circuit - Complete circuit test and turn up procedures remotely. - Troubleshoot customer network connectivity issues as assigned. - Develop/update procedures relevant to BU11 projects/programs. - Ability to work both within a team and individually with minimal supervision. - Manage communications between our team and the field technicians. - Take direction from, and provide updates to, the program leadership team. - Maintain accountability of assigned equipment. - Complete reports and other project documents in a professional, timely manner, as required. - This job description is not intended to be all-inclusive, and the employee may be required to perform other duties as assigned by management to meet the needs of the business unit REQUIRED QUALIFICATIONS - 3-5 years of experience in LAN/WLAN networking - Familiarity with Juniper, Cisco, and Aruba equipment - Familiarity with network design and implementation methodology and concepts. - Highly motivated, self-learner, and technically inquisitive - Excellent written and verbal communication skills - Experience leading or supporting teams, projects, and programs. - IT certifications (IATII) or vendor specific certifications from Juniper, Cisco, and/or Aruba relevant to the role are preferred. - A degree in IT, computer science, business management, or a related field is preferred. - Ability to split time between working remotely and onsite at customer locations as dictated by program requirements. - RF survey experience preferred - ACAS knowledge a bonus - Postion begins 4/1/26 and Ends 10/1/26 - Must successfully pass drug screening Overview We are seeking a Network Engineer to join our team supporting the USDA Forest Service Program. In this role, you will be supporting multiple surveys, installations, and the managed service of all forest service sites across the nation. Tasks may include, but not limited to, conducting remote circuit test and turn-ups, serving as the site lead during new equipment installations, performing remote configuration and troubleshooting on customer networks, orchestrating network cutover activities, and/or completing on-site surveys as necessary but more often leading a team of on-site sub-contractor technicians in the completion of these survey and installations form a remote location TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com. Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - Location: Candidates must reside in one of our approved hiring states within the United States. - Type of environment: Remote w//travel - Noise level: Medium - Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs. - Amount of Travel: 10% List of Approved States: AL, AK, AZ, AR, CT, DE, FL, GA, ID, IN, IO, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, WV, WI, WY. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE Must be a U.S Citizen OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.remote #telework #linkedin #LI-Remote (turn font to white)

Who We Are Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time. Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience. Recognized by TIME as one of 2025’s Best Inventions and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG. Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve; we’re also building a dynamic, supportive workplace where your contributions make a real difference. What you’ll do - Architect and implement real-time voice solutions for authentication, fraud prevention, and deepfake detection products. - Integrate and optimize voice network systems—including SIP, VoIP, telephony hardware/software, and cloud-based voice services—for reliability, scalability, and security. - Collaborate closely across engineering, product, and customer-facing teams to deliver seamless voice-driven features. - Design and maintain robust enterprise and carrier-grade voice infrastructure supporting high-security, high-availability environments. - Deliver architectural improvements, optimizing for performance and onboarding new platforms or vendors. - Stay at the forefront of emerging threats in voice security and develop strategies to address them. - Use workflow automation engines, monitoring, and deployment tools to enhance system resilience and efficiency. - Troubleshoot, diagnose, and resolve complex voice and networking technical issues. - Contribute to cross-team technical reviews and best practice dissemination. Who you are: - You are resilient in the face of challenges, change, and ambiguity - You are optimistic and believe that you can make a problem into a solution - You are resourceful, excited to uncover innovative solutions, and teach yourself something new when needed - You take accountability, do the things you say you’ll do, under-promise and over-deliver - You are nimble and adaptable when priorities change and continue to see the “forest through the trees” Your skill set: - Deep understanding of voice and data networking technologies (SIP, VoIP, PBX, IVR, SBC telephony platforms, AWS routing) - Experience architecting, implementing, and scaling cloud-native voice infrastructures on AWS or Google Cloud - Skilled at deploying, automating, and monitoring voice platforms for reliability and performance in high-security environments (Python, Ansible, Terraform, GitHub) - Inclusive communicator who collaborates effectively with engineering teams, product managers, and customers - Demonstrated ability to provide mentorship, participate in technical reviews, and foster a company-wide culture of excellence - 5+ years in voice engineering or related fields; advanced degree or industry certifications a plus What’s in it for you: As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO. *]:pointer-events-auto scroll-mt-(--header-height)" data-turn-id="61594623-a0f8-4096-bd37-039fc6d0827b" data-testid="conversation-turn-5" data-scroll-anchor="false" data-turn="user"> *]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-WEB:a6663ab1-0d38-460a-ae9d-a3388463d3ac-8" data-testid="conversation-turn-6" data-scroll-anchor="true" data-turn="assistant"> Within 30 days: You’ll ramp up on Pindrop’s voice authentication, fraud prevention, and deepfake detection platforms, completing a full product and security overview. You’ll build relationships with engineering, product, and customer-facing teams to understand collaboration workflows, and review existing voice infrastructure—including SIP, VoIP, PBX, IVR, and cloud voice—to assess reliability and the security landscape. You’ll also shadow and assist in troubleshooting and resolving live technical issues to learn standard processes and tools. Within 60 days: You’ll drive initial architectural improvements based on your assessment findings, proposing solutions to address identified gaps. You’ll lead the integration or enhancement of a voice network component—whether hardware, software, or cloud—with a focus on scalability and security. Additionally, you’ll begin contributing to technical reviews, share best practices across engineering teams, and take ownership of platform monitoring and workflow automation tasks to improve system resilience. Within 90 days: You’ll deliver a strategic architectural upgrade, onboard a new voice platform or vendor, or implement a security-focused feature. You’ll proactively address emerging threats in voice security through a technical initiative or collaborative project, and demonstrate measurable impact through improvements in performance, reliability, or customer experience tied to voice solutions. What we offer: As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer: - Competitive compensation package with a base annual salary of $100,000–$120,000, along with RSUs (Restricted Stock Units) granted to all employees, ensuring everyone shares in the company’s long-term success. - Remote-first environment - giving you flexibility and autonomy in how you structure your day. - While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success. - Unlimited Paid Time Off (PTO) - Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan! - Best-in-class Health Savings Account (HSA) employer contribution - Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind. - Paid Parental Leave - Including birth, adoptive & foster parents - One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family! - Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work. - Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs. - Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education. Not sure if this is you? We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time. AI - A Transformative Force At Pindrop, we view artificial intelligence as a transformative force that, when harnessed responsibly, can unlock unprecedented value for our customers, partners and society and enable and empower us to continue to deliver cutting-edge technology to combat fraud and unblur the lines between what it means to be human versus machine. Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed. Pindrop is an Equal Opportunity Employer Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

Role Description Architect and implement real-time voice solutions for authentication, fraud prevention, and deepfake detection products. - Integrate and optimize voice network systems—including SIP, VoIP, telephony hardware/software, and cloud-based voice services—for reliability, scalability, and security. - Collaborate closely across engineering, product, and customer-facing teams to deliver seamless voice-driven features. - Design and maintain robust enterprise and carrier-grade voice infrastructure supporting high-security, high-availability environments. - Deliver architectural improvements, optimizing for performance and onboarding new platforms or vendors. - Stay at the forefront of emerging threats in voice security and develop strategies to address them. - Use workflow automation engines, monitoring, and deployment tools to enhance system resilience and efficiency. - Troubleshoot, diagnose, and resolve complex voice and networking technical issues. - Contribute to cross-team technical reviews and best practice dissemination. Qualifications - Deep understanding of voice and data networking technologies (SIP, VoIP, PBX, IVR, SBC telephony platforms, AWS routing). - Experience architecting, implementing, and scaling cloud-native voice infrastructures on AWS or Google Cloud. - Skilled at deploying, automating, and monitoring voice platforms for reliability and performance in high-security environments (Python, Ansible, Terraform, GitHub). - Inclusive communicator who collaborates effectively with engineering teams, product managers, and customers. - Demonstrated ability to provide mentorship, participate in technical reviews, and foster a company-wide culture of excellence. - 5+ years in voice engineering or related fields; advanced degree or industry certifications a plus. Requirements - You are resilient in the face of challenges, change, and ambiguity. - You are optimistic and believe that you can make a problem into a solution. - You are resourceful, excited to uncover innovative solutions, and teach yourself something new when needed. - You take accountability, do the things you say you’ll do, under-promise and over-deliver. - You are nimble and adaptable when priorities change and continue to see the “forest through the trees.” Benefits - Competitive compensation package with a base annual salary of $100,000–$120,000, along with RSUs (Restricted Stock Units) granted to all employees. - Remote-first environment - giving you flexibility and autonomy in how you structure your day. - Unlimited Paid Time Off (PTO). - Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan! - Best-in-class Health Savings Account (HSA) employer contribution. - Low-cost vision and dental plans for you and your family. - Paid Parental Leave - Including birth, adoptive & foster parents. - One year of diaper delivery for your newest addition to the family! - Recurring monthly phone and internet allowance. - Enhanced fertility and GLP-1 benefits. - Annual Learning & Development stipend.