• Lead and develop exceptional engineers through mentorship, regular feedback, and career growth conversations. • Collaborate cross-functionally with product and design to deliver secure, scalable, and reliable features that make a real impact for users. • Drive engineering excellence by guiding architectural decisions, promoting best practices, and ensuring performance and reliability. • Scale the team and organization by refining processes, supporting hiring, and improving team velocity and execution. • Foster a culture of collaboration and learning, promoting transparency, adaptability, and shared ownership across teams. • Anticipate and navigate growth challenges, evolving workflows and maintaining focus on delivering user and business value.

• Management and oversight of a workgroup/function with a responsibility to develop team members to perform at a higher level by giving opportunities, providing timely continuous feedback, and communicating expectations. • Ensure testing, analysis and/or approach methodologies for all relevant service offerings are documented, updated and enforceable across the consultants within the group. • Provide preliminary and comprehensive review of project deliverables to ensure content is appropriate and address the requirements of the project as defined in the statement of work and as desired by the customer. • The Engineering Manager is responsible for initial deliverable review and collaboration with the consultants on the project and then enables the QA review process before delivering the project to the customer contacts. • As both a leader/mentor and as a billable resource – participate in customer engagements to ensure standards for technical execution are being adhered to and less seasoned consultants are being groomed for success within their role. • Remote consultant coaching/training during engagements. • Engagement Initiation (Kick-off calls, onsite presentations, first day of onsite work for meet & greet, etc.) • Engagement Close Out (preliminary out-brief, deliverable review, formal presentations, etc.) • In addition to the methodologies and checklists - ensure resources leveraged by the consultants are current and accurate. • Create, build and execute systematic delivery methodologies that drive consistent client satisfaction and support the overall Services organization. • Work with the Services Operations team to review staffing assignments and assist in staffing decisions for engagements. • Work with consultants being staffed on projects to ensure they have adequate resources and engagement delivery plans in place to execute the required scope successfully. • Review daily status reports (whether manual or through automated portal) for engagements occurring within their group for technical quality and work directly with consultants if improvements or modifications are needed. • Participate in client kickoff and out-brief calls when required (non-principal resources executing) and help consultants to craft appropriate materials for those meetings/presentations. • Ensure that engineers are working with the account team and practice SA’s regarding identified customer opportunities during the engagement. • Track consultant opportunity identification performance on each engagement and provide coaching (where appropriate) to improve performance. • Work with consultants to ensure staffing decisions take their goals and desires into account, pair up resources as required and provide support and mentorship throughout an engagement as required or when there is a skills gap. • Work with consultants on annual training goals and planning to enhance the skill set required for their role. • Work with consultants to develop research or training plans that are necessary for pre-engagement skill building and keep track of the pending project funnel to understand where gaps may exist.

• Lead and develop a team of Support Engineers focused on technical depth, problem-solving, and customer impact. • Foster a culture of ownership, urgency, and high standards where problems are driven to resolution quickly and thoughtfully. • Mentor team members on technical skills including log analysis, database querying, systems architecture, and integration troubleshooting. • Foster a collaborative environment where knowledge-sharing and experimentation are encouraged. • Help define the career path and responsibilities of Support Engineers at Ashby. • Recruit and grow talent with strong technical foundations in reading and understanding code, collaborating on bug reproduction, and working effectively with Engineering teams. • Build scalable, repeatable processes for diagnosing and resolving complex issues related to integrations, APIs, analytics, and product performance. • Set standards for how the team escalates to Engineering, triages bugs, identifies patterns, and partners on long-term solutions. • Create internal tools and workflows that help the team operate with efficiency and consistency. • Balance operational needs with hands-on technical work, staying close by jumping into issues, exploring logs, or conducting hands-on testing when needed to support the team. • Continuously evaluate where time is being spent and ruthlessly prioritize work that drives the most impact for customers and the business. • Collaborate closely with Engineering to shape how technical escalations are managed and how customer insights are tracked and actioned. • Work with Product to provide feedback loops from Support to improve usability and prevent repeat issues.

• Build a different type of engineering team and culture at Ashby. • Manage and scale the team of engineers in Europe while observing, correcting, praising, and even coding. • Focus on building your team's skills to thrive with the ownership they’re given. • Provide feedback on product and technical specs to help engineers identify where to cut scope or improve quality. • Jump into systems and code to debug a customer issue, ship a small bug fix, or improve our developer experience. • Ensure engineers can take large, loosely defined projects and deliver them with little intervention.