• Lead and develop a team of Support Engineers focused on technical depth, problem-solving, and customer impact. • Foster a culture of ownership, urgency, and high standards where problems are driven to resolution quickly and thoughtfully. • Mentor team members on technical skills including log analysis, database querying, systems architecture, and integration troubleshooting. • Foster a collaborative environment where knowledge-sharing and experimentation are encouraged. • Help define the career path and responsibilities of Support Engineers at Ashby. • Recruit and grow talent with strong technical foundations in reading and understanding code, collaborating on bug reproduction, and working effectively with Engineering teams. • Build scalable, repeatable processes for diagnosing and resolving complex issues related to integrations, APIs, analytics, and product performance. • Set standards for how the team escalates to Engineering, triages bugs, identifies patterns, and partners on long-term solutions. • Create internal tools and workflows that help the team operate with efficiency and consistency. • Balance operational needs with hands-on technical work, staying close by jumping into issues, exploring logs, or conducting hands-on testing when needed to support the team. • Continuously evaluate where time is being spent and ruthlessly prioritize work that drives the most impact for customers and the business. • Collaborate closely with Engineering to shape how technical escalations are managed and how customer insights are tracked and actioned. • Work with Product to provide feedback loops from Support to improve usability and prevent repeat issues.

• Build a different type of engineering team and culture at Ashby. • Manage and scale the team of engineers in Europe while observing, correcting, praising, and even coding. • Focus on building your team's skills to thrive with the ownership they’re given. • Provide feedback on product and technical specs to help engineers identify where to cut scope or improve quality. • Jump into systems and code to debug a customer issue, ship a small bug fix, or improve our developer experience. • Ensure engineers can take large, loosely defined projects and deliver them with little intervention.

• Build data roadmap for the sales data engineering team building both internal and external data products. • Drive innovation in our sales data products with the application of AI in both the processes we work on to the products we deliver. • Build teams to scale out our maturing set of analytics products. • Be deeply technical and continue to code and drive technical standards within the team. • Architect and design data models in collaboration with data and product teams. • Communicate effectively and drive strategy across multiple teams and projects.

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description AECOM has a position available for a Substation Engineering Lead with a specialization in utility substation design. This position can be remote from the U.S. or based in any AECOM office within the United States. The focus of your experience must be in the power delivery industry and be associated with electrical engineering with respect to the physical design of utility scale substation development. The responsibilities for the position include, but may not be limited to: • Senior technical resource may serve as technical advisor for team. • Provides specialized technical input to studies and design for substation scopes. • Develops study and design procedures to facilitate high quality cost effective work by others. • Participates in interdisciplinary review of project deliverables. • Develops estimates of technical efforts for projects. • Performs quality control review of design calculations or drawings. • Prepares technical specification sections. • Provides input to the development of engineering budget and schedule to meet requirements. • Responsible for assisting with identification of key client interests and drivers and may determine the key clients in some instances. • Communicates client interests and drivers to project team members and develops approaches to accommodate these concerns in the performance of the work. • Remove any impediments that are obstructing the engineering team from achieving its goals. • Works to advise Management about how to maximize ROI for the team. • Attending all client technical review meetings. Qualifications Minimum Requirements: - Bachelor's degree in electrical engineering and 6 years of relevant high voltage substation design (physical) experience or demonstrated equivalency of experience and/or education. - Professional engineer license (PE) - Experience with use of AutoCAD and/or Bentley MicroStation - Experience with use of CDEGS, WinIGS Preferred Qualifications: - Proficiency in assessing mechanical forces and thermal effects of high fault currents on rigid bus - Knowledge of construction practices and constructability - Experience with proposal writing and project estimating - Working knowledge of scheduling and project controls processes - EIT Certification - 2+ years of overseeing and managing a project team - Ability to manage multiple concurrent projects and assignments. - Superior Verbal & Written Communications - Good knowledge of the industry and technology trends specific to substations. - Strong familiarity with the NEC and National Electrical Safety Code Additional Information - Relocation assistance is not available for this role - Sponsorship for US Employment Authorization is not available for this position. About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. - State/Province: Texas - Business Group: DCS - Legal Entity: AECOM Technical Services Inc - Business Line: Energy - Work Location Model: Hybrid - Operating Group: Americas - Primary Location: US - Dallas, TX - 16000 Dallas Parkw - Compensation: USD 120000 - USD 180000 - yearly