Overview GovCIO is currently hiring a Linux Administrator that will provide service desk, application and security management services for the Unified Jury Management System (UJMS). The analyst will be required to have troubleshooting, analytical, and decision-making skills to provide support and resolution to end-user issues or questions. The incumbent will provide operational and technical support to resolve software application, security, and technical issues associated with UJMS. This position is located in the United States and will be a full remote position. Responsibilities - Provide Tier 1 & 2 support for UJMS - Utilize ITSM tool to create or track issues/requests - Provide timely updates to tickets - Perform remote troubleshooting - Determine the best solution based on the issue and details provided by user - Properly escalate unresolved queries to the next level of support - Ensure proper recording, documentation, and closure for each issue - Follow up with users, provide feedback and see problems through to resolution - Preserve and grow the knowledge base for supported applications - Review and provide recommendations regarding application instructional or procedural documentation - Provide application support and system administration support services to include management of hardware, operating systems, databases, and software applications - Conduct IT application and security management activities Qualifications Bachelor's with 5 - 8 years (or commensurate experience) Required Skills and Experience - Minimum 5 years of IT work experience - Experience supporting Red Hat Enterprise Linux (RHEL) 7 or higher software applications - Experience with Apache Tomcat - Experience with Microsoft SQL Server - Strong understanding of troubleshooting IT issues - Flexibility and adaptability to handle different product service calls - Good verbal and written communication skills Clearance Required: Must be able to acquire and maintain an AOUSC Public Trust Preferred Skills and Experience - Experience with ServiceNow - Software application management experience - Network security experience - Understanding of ITIL best practices - Background in Federal appellate, district and bankruptcy court operations - Court experience with case management and/or jury management applications - CompTIA Linux+ or Linux Professional Institute LPIC-1 certification Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here’s what you can expect: - During the Interview Process - Virtual video interview conducted via video with the hiring manager and/or team - Camera must be on - A valid photo ID must be presented during each interview - During the Hiring Process - Enhanced Biometrics ID verification screening - Background check, to include: - Criminal history (past 7 years) - Verification of your highest level of education - Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: - Employee Assistance Program (EAP) - Corporate Discounts - Learning & Development platform, to include certification preparation content - Training, Education and Certification Assistance* - Referral Bonus Program - Internal Mobility Program - Pet Insurance - Flexible Work Environment *Available to full-time employees Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $100,000.00 - USD $125,000.00 /Yr.

• Actively contribute to the architecture of the growing ecosystem of a platform • Implementing new features and extending/improving existing ones • Implementing tests • Fixing discovered bugs efficiently and effectively • Creating documentation • Working in the agile methodology and collaborating with a team • Supporting teammates • Attending daily standups with the Customer

• Work across the stack, from backend APIs and infrastructure to frontend interfaces, launching and iterating on core product features. • Write and ship production-grade code that balances speed, quality, and scalability. • Collaborate with product and design to translate ideas and feedback into polished, user-centered experiences. • Lead and mentor other engineers, sharing knowledge and elevating the team’s technical bar. • Own the full lifecycle of features, from concept to mockup to deployment and iteration. • Contribute to architecture and process decisions that improve developer velocity and system reliability.

• Build and evolve fully automated CI/CD pipelines for reliable, zero-downtime releases • Collaborate cross-functionally with developers, QA, product, and SRE teams to ensure deployment readiness • Troubleshoot and resolve complex release and environment issues, driving root-cause solutions • Own the Release Candidate (RC) lifecycle, validating builds for quality, stability, and compliance • Define and refine deployment, rollback, and verification processes to safeguard production • Mentor and guide engineers on best practices for release management and automation • Manage and maintain consistent environment configurations across dev, staging, and production • Lead emergency and out-of-cycle deployments with confidence and precision • Facilitate Go/No-Go reviews, balancing technical readiness and business priorities