Linkedin: https://www.linkedin.com/company/mindfriend Location: 100% Remote Job Type: Full-time / Part-time About Mind Friend At Mind Friend, we believe that accessing quality mental healthcare should be as simple as reaching out to a good friend. We are a fast-growing telehealth platform dedicated to providing compassionate, accessible, and effective psychological support to our clients from the comfort of their homes. We are looking for a highly empathetic and organized Telehealth Psychologist Assistant to join our fully remote team and support our licensed psychologists in delivering top-tier care.

• Ensure seamless delivery of The Princeton Review’s learning products and services • Lead the strategic vision for the student learning experience • Utilize data-driven insights to enhance quality and satisfaction • Manage instructional costs to ensure sustainable growth • Lead, develop, and inspire a distributed team of instructors and tutors • Oversee instructor and tutor learning and development, scheduling, and quality assurance • Maintain accountability for classroom delivery and end-user support • Identify and address delivery gaps for continuous improvement

Role Description Lead, coach, and develop a team of 4 Customer Support professionals, fostering a high-performance culture aligned with FloWater’s values. - Serve as the primary point of contact for assigned accounts, fostering long-term loyalty. - Conduct proactive outreach via phone and email to maintain strong customer relationships. - Develop a comprehensive understanding of FloWater’s advanced water purification technology. - Troubleshoot technical issues and provide effective solutions. - Investigate service breakdowns and conduct root cause analysis. - Create and refine processes to enhance overall account health and customer satisfaction. - Work closely with various departments to ensure prompt resolution of customer inquiries. - Serve as an escalation point for complex issues involving clients or technicians. Qualifications - Bachelor’s degree required. - 3+ years of experience in account management, customer support, or call center operations. - Familiarity with products and services in a technical field is a plus. - Proficiency with Microsoft Office, Google Suite, and CRM software (NetSuite and Zendesk experience preferred). - Exceptional verbal and written communication skills. - Strong analytical and problem-solving abilities. - Ability to multitask and prioritize in a dynamic environment. Requirements - Customer-centric professional with a meticulous eye for detail. - Proactive approach to communication. - Thrives in a fast-paced environment while delivering top-quality work. - Skilled at building strong relationships and defusing escalated situations. - Exceeds performance metrics. Benefits - Competitive base salary of $55,000 - $60,000. - Comprehensive benefits package (medical, dental, vision, F.S.A., 401(k)). - Partially paid parental leave policy. - Paid Time Off.

• Resolve high volumes of calls and tickets using prepared scripts and an extensive knowledge library • Gather and verify applicant data while documenting every interaction with high detail • Maintain a courteous demeanor with teammates and callers, including customers in crisis or with difficult situations • Access the USCIS network 15 minutes before your published shift to ensure full coverage during hours of operation