• Resolve high volumes of calls and tickets using prepared scripts and an extensive knowledge library. • Gather and verify applicant data while documenting every interaction with high detail. • Maintain a courteous demeanor with teammates and callers, including customers in crisis or with difficult situations. • Access the USCIS network 15 minutes before your published shift to ensure full coverage during hours of operation.

• This position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner. • The CSR will process all customer orders in accordance with the established company standards and procedures. • As one of the primary points of contact with the customer, the CSR’s responsibility is to make a concerted effort to listen to the customer’s needs and provide them with a positive experience. • In addition to this primary duty, the CSR will be cross trained in the other positions within the department and when needed, will be asked to perform these functions as well. • Productivity: Be able to handle an average 110 customer interactions per eight (8) hour shift after 4 months in the position. This includes incoming and outgoing calls. • Provide prompt, accurate and courteous responses to customers • Solve routine and complex problems (Contact supervisor immediately for problems unable to solve) • Answer incoming customer service orders as soon as possible • Display active listening and superior customer service skills for both external & internal customers. • Document activity to the DDF system • Consistently check appropriate DDF screen for report results to call back to customer • Display the ability to enter orders manually via our fax process • Display the ability to operate the phone system effectively • Adhere to work schedule • Other duties as assigned

• Maintain site specifics for assigned clients • Be able to verify the correct contract rate is applied to the billing • Work billing rejections in clearinghouses: Waystar • Communicate and supply documentation to coding and billing department including Op notes, implant logs, pathology reports • Be the go between providing document management between coding team, billing team and client to effectively bill claim • Provide feedback, guidance, and training support to billers to correct and prevent charge posting errors. • Monitor quality of charge entry and claim submission • Ensure timely filing of claims via electronic submission or paper submission • Resolve and reconcile submissions, rejections and edits daily • Must have a clear understanding of the insurance collection process • Ability to solve problems associated with tasks • Enter charge corrections provided by AR Specialists and rebill to payers as needed • Correct and resend rejected claims • Generate EOM unbilled reporting • Familiar with CPT codes, ICD and modifiers • Calculate pricing for implants and supplies accurately based on site specifics • Communicate professionally with internal and/or external clients • Pull case documents for audits as needed • Posting for Clients with offshore restrictions as needed • Perform other assigned duties

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. ***POSITION IS REMOTE BUT CANDIDATE MUST RESIDE IN STATE OF MISSOURI*** ***IDEAL CANDIDATE WILL HAVE DISCHARGE PLANNING EXPERIENCE*** Position Purpose: Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved. Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care/services of activities. - Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate - Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed - Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan - Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service - May support performing service assessments/screenings for members and documenting the member’s care needs - Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed - Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards - Ability to identify needs and make referrals to Care Manager, community based organizations, and Disease Manager - Provide education on benefits and resources available - Performs other duties as assigned. - Complies with all policies and standards. Education/Experience: Requires a High School diploma or GED. Requires 1 – 2 years of related experience Pay Range: $17.84 - $28.02 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act