• Assume full ownership of the Omnichat platform: maintenance, troubleshooting, feature development, and integrations with existing systems. • Develop and maintain server-side applications and plugins using Node.js and TypeScript. • Build, optimize, and document RESTful APIs. • Manage microservices architecture deployed on ARO (a Kubernetes variant). • Integrate with telephony/SMS/MMS/RCS service APIs. • Integrate with LLM APIs such as OpenAI, Gemini and Grok. • Write efficient queries and procedures for Microsoft SQL Server (T-SQL) and MongoDB. • Debug and resolve issues in complex, interconnected systems. • Collaborate with technical and business stakeholders and vendors to gather, refine, and implement rapidly evolving requirements. • Contribute to front-end components as needed using HTML, CSS, and JavaScript.

• Provide daily management and leadership, fostering a cohesive and motivated group environment. • Manages staff and group dynamics, provides direction to the group on the prioritization of projects, and establishes goals that align with the team’s strategic objectives. • Monitor and enhance the group’s project performance and employee utilization and workload, identifying potential areas of improvement and implementing plans to maximize efficiency. • Oversees project management, quality control, and project execution within the group to ensure successful completion of projects. • Encourages professional development for employees by helping them identify individual goals, outlining performance expectations, recognizing accomplishments, and providing productive and consistent feedback. • Communicates with group members regularly to keep the group informed and aware of initiatives, goals, and objectives within the group and team to ensure accountability. • Ensures high client service orientation through consistent and effective communication with clients. • Outlines training and mentoring expectations for staff members to enhance technical skills and knowledge among the group. • Collaborate with other group leaders and senior team leaders to align goals and optimize team outputs. • Oversees marketing efforts for repeat clients and coordination with business development on new client pursuits, including client strategy, proposal process, interviewing, and selection efforts within the group. • Adheres to regulations and enforces safety standards.

• Work with the Project Manager (PM) and Delivery Manager (DM) through close coordination for scope management, schedule, risk management, and quality management. • Lead technical delivery as per your domain expertise workstream, contributing to software implementation, power application tuning, troubleshooting, customization, and integration into customer systems. • Act as an SME for the organization, coordinating cross-organizationally and independently mentoring project team. • Accountable for successful delivery of technical scope items. • Support Delivery Manager (DM) to establish Project Execution control. • Communicate effectively with Project Manager, Delivery Manager, Customer, and Project team on various project and technical items. • Lead the Technical Engineering Team to design, deploy, configure, tuning and testing of GEV transmission and distribution solution to client environments. • Collaborate with Service Engineering development lead during the development cycle to ensure custom deliverables meet defined needs and standards.

• Work with the Project Manager (PM) and Delivery Manager (DM) through close coordination for scope management, schedule, risk management, and quality management. • Lead technical delivery in the project as per your domain expertise workstream, as well as an individual contributor, on these engagements, contributing to software implementation, power application tuning, troubleshooting, customization, and integration into customer systems while balancing scope versus project time and resource commitments. • Act as an SME for the organization, coordinating cross-organizationally and independently mentoring project team. • Accountable for successful delivery of technical scope items to meet the schedule, cost and quality commitments. • Support Delivery Manager (DM) to establish Project Execution control: Build effective Work Breakdown Structures (WBS). • Communicate effectively with Project Manager, Delivery Manager, Customer, Project team (APAC and global), DevOps on project and technical items such as project status, risks and mitigation, scope, and issues. • Utilize and implement software delivery performance measurement tools and indicators (e.g. Jira burndown charts, qTest). • Lead the Technical Engineering Team to design, deploy, configure, tuning and testing of GEV transmission and distribution solution to client environments: Prepare input data such as network model files, load & generation forecasts, future planning scenarios, resources availability, and generation cost data. • Prepare, modify, and configure client and testing input data for solutions by creating scripts/Simulator for FAT or split data feed from customer for SIT/UAT. • Collaborate with our Service Engineering development lead during the development cycle to ensure all custom deliverables meet defined needs and standards and are on time and budget. • Respond to all client inquiries, bugs, and product ideas for in-flight projects and file tickets for the Product or project team. • Debug software, documenting issues for the testing teams. • Hands-On experience, with certification a plus, in deploying solution to the GEV or Client staging. • Report on project outcomes and present findings to project partners and stakeholders.