We are seeking a client-focused Help Desk Technician (Level 1–2) to provide remote IT support for a growing portfolio of users. This role is ideal for a technician who enjoys solving day-to-day technical issues while delivering an excellent customer experience via phone and email. You will play a key role in ensuring smooth IT operations by troubleshooting, documenting, and resolving user issues efficiently. Duties / Task to perform - Serve as the primary point of contact for user issues via phone and email - Troubleshoot and resolve end-user issues related to Microsoft 365 (Outlook, Teams, OneDrive/SharePoint, password resets, mailbox updates) - Provide support for Windows 10/11 devices, applications, user profiles, and printers - Assist with remote access and basic network troubleshooting (DNS, DHCP, WiFi, VPN) - Set up and configure devices for new users (laptops, workstations, peripherals) - Document all troubleshooting steps, resolutions, and updates in the ticketing system - Escalate complex issues to senior technicians with clear documentation - Follow SOPs and service workflows to meet response and resolution targets - Communicate proactively with users regarding ticket status, timelines, and next steps

• Serve as the primary application owner for Presidio’s OneStream platform, ensuring stability, performance, and data integrity • Lead, mentor, and develop a team of OneStream analysts; set priorities and provide technical guidance and code reviews • Design, configure, and develop OneStream solutions, including business rules, calculations, workflows, dashboards, and reports • Independently develop and maintain complex functionality supporting close, planning, of OneStream Specialty Planning solutions (People Planning (PLP) and Sales Planning (SLP)) models and registers • Partner with Finance, FP&A, and HR stakeholders to translate business requirements into scalable OneStream designs • Support monthly close, consolidation, forecasting, planning, and PLP/SLP cycles, including issue resolution and performance tuning • Manage system enhancements, upgrades, testing, and deployments in coordination with IT and external partners • To provide architectural expertise for new business requirements, from a design and implementation perspective • Establish and maintain application governance, documentation, security, and best practices • Ensure compliance with SOX and internal control requirements related to OneStream • Identify and drive opportunities for automation, standardization, and continuous improvement

Who We Are: Barrett Distribution Centers is a leader in providing customized third-party logistics, omni-channel distribution, and direct-to-consumer fulfillment services for customers in a variety of industries. We are – more than anything else – a trusted consultant to our customers, working tirelessly to find solutions to their business challenges. Who We’re Looking For: We’re always on the lookout for smart, hard-working, and skilled top performers who are interested in joining a fantastic team within a fast-growing company If you’re great at what you do, passionate about doing it, and looking for a new home that rewards excellent work, effort, and collaboration, Barrett is the place for you! Why You’ll Love a Career at Barrett Distribution Centers: - Health, dental, and vision insurance - Opportunities for advancement – we love to promote from within! - Ongoing training and leadership development - Profit-sharing program – all employees benefit when the company succeeds! - Competitive compensation - Tuition reimbursement - 401K savings plan with company match - PTO - A second-to-none culture where you’ll be treated like family and allowed to excel What You’ll Do: You’ll consistently apply the following core values as you interact with people both inside and outside of our organization: 1. Always Better 2. Utmost Integrity 3. Dedication to the Customer 4. I am an Owner 5. Open and Honest Communication You’ll be responsible for knowing and acting in accordance with Barrett’s vision to WOW our customers, partners, and fellow employees with every interaction. The Position: The IT Manager, Transportation Applications, reporting to the Director of IT Workplace Technology Support, oversees Barrett’s transportation and logistics systems, including applications, automations, integrations, and ongoing development. This role manages vendor relationships and the internal transportation development team while partnering with the transportation department to plan, implement, optimize, and maintain transportation technology, projects, and system requirements. This position works Monday through Friday, from 8am-5pm. The compensation range for this position is $120K-$140K, depending on experience. Your Day-to-Day: - Lead a remote, multi-disciplinary team in planning and executing Barrett’s transportation technology strategy and initiatives. - Oversee Transportation Management Systems (TMS) and related logistics platforms, including parcel shipping, reverse logistics applications, and integrations. - Manage vendor relationships to ensure high levels of service, responsiveness, and business support. - Lead system upgrades, redundancy initiatives, integrations, and process automation projects. - Oversee the Transportation Development team’s Service Desk queue, ensuring SLA compliance, issue communication, and proper escalation. - Ensure timely, accurate resolution of issues with appropriate documentation in IT Service Desk tools. - Serve as a subject matter expert in: - ProShip parcel systems, rate shopping, label requirements, carrier integrations, and returns processing - Transportation regulations and compliance standards - Salesforce case and issue management tools - Ensure documentation and technical specifications meet departmental standards. - Partner with internal teams to improve existing systems and develop new processes. - Define, monitor, and communicate KPIs for transportation technology initiatives. - Recruit, onboard, develop, and retain high-performing team members through coaching, mentoring, and career development planning. - Conduct regular performance evaluations, provide timely feedback, and address performance issues in alignment with company policies. - Set clear goals for team members and support ongoing training and development. - Conduct regular team and one-on-one meetings and communicate company updates (GGOB). - Ability to travel up to 25% of the time. - Perform additional duties and projects as assigned. What You Bring to the Table: - Bachelor’s degree in Business Management, Supply Chain Management, Information Technology, or related field required. 8+ years of equivalent experience may be considered in lieu of a degree. - Eight (8)– Ten (10) years of experience in IT, transportation technology, or 3PL environments including a minimum of Three (3) years of leadership experience. - Experience with transportation and logistics software platforms deployed in cloud environments (AWS or similar). - Hands-on experience with software development methodologies. - Strong technical aptitude and ability to learn new technologies quickly. - Strategic and innovative thinker with the ability to challenge existing processes and drive transformation. - Excellent written and verbal communication skills, able to translate complex concepts into terms and format appropriate for the audience. - Able to balance competing priorities, complex situations, and tight deadlines. - Comfortable enforcing internal standards when required. Strong emphasis on organizational skills and attention to detail. The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified. Barrett Distribution Centers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, mental or physical disability, genetic information, choice of health insurance, marital status, age, veteran status or any other basis protected by law.

• Own and fix customer issues from ingest through to resolution, whether that’s a one-time fix or a deeply technical project affecting the whole org. • Offer, advocate and then implement best practices for an IT function that is securely creating the most productive workforce in the world. • Own projects across device management (think Kandji, Crowdstrike), identity management (think Okta, Google Workspace), hardware logistics (think laptop shipping, accessories lifecycle) and user lifecycle (onboarding, offboarding and user changes) to automate manual process and reduce our touchpoints to solely those where the human interaction matters.