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Product Analyst – Educational Products & Services
Location
United States
Posted
127 days ago
Salary
$79K - $87K / year
Seniority
Senior
Job Description
Product Analyst – Educational Products & Services
Wayside Publishing
• Track and report on product usage metrics, including engagement, feature adoption, and completion rates. • Support the definition, tracking, and reporting of success metrics tied to product goals. • Identify trends, anomalies, and opportunities in product data and translate them into clear takeaways for decision-makers. • Design actionable reports and dashboards to support roadmap prioritization. • Maintain clear metric definitions and a consistent event taxonomy, incorporating role-based segmentation and academic seasonality to improve accuracy and interpretation. • Partner with Engineering to ensure accurate instrumentation and consistent event naming. • Ensure product data and dashboards are understandable and usable by non-technical stakeholders. • Document metric definitions and usage standards to support consistent analysis. • Coordinate surveys, interviews, research logistics, and feedback collection. • Organize research artifacts, tag themes, and support synthesis of findings. • Help write research briefs or executive summaries based on interviews, feedback sessions, or usability studies. • Monitor competitor feature rollouts, positioning shifts, and pricing changes. • Maintain a centralized knowledge base of market intelligence. • Provide comparative analysis that informs product and go-to-market decisions. • Support Product Management and UX document requirements, structured user stories, and key technical dependencies. • Assist in capturing and organizing decision context and rationale for key initiatives. • Triage product feedback from Sales, Support, Professional Learning, and Marketing. • Maintain organized and well-tagged feedback logs.
Job Requirements
- Bachelor’s degree in Data Science, Business Analytics, EdTech, Product Management, related field, or equivalent experience.
- 3–5 years of experience in product analytics, research operations, or product operations, preferably in the EdTech space.
- Strong ability to interpret qualitative and quantitative data.
- Excellent communication skills with the ability to simplify complex information.
- Ability to work cross-functionally without formal authority.
- Familiarity with tools such as Jira, Confluence, Notion, Salesforce, FullStory, Smartsheet, Power BI, and/or Chameleon.
- Exposure to product discovery methods or outcome-driven development.
- Experience working in EdTech organizations.
- Working knowledge of FERPA, COPPA, and PII-safe data practices.
- Understanding of LMS ecosystems and EdTech interoperability, including LTI, Clever, and ClassLink.
- Strong organizational skills and attention to detail.
- Ability to work independently with minimal supervision.
- Experience supporting educators, students, or school-based environments is a plus.
Benefits
- Health insurance with options for dental, vision, life insurance, and more.
- Retirement savings plan with employer contribution.
- Employer-paid STD and LTD policies.
- Paid holidays.
- Work/life balance as a company value.
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