Role Description Red Peack Technical Services, LLC a subsidiary of Alutiiq, LLC has an opportunity for a Document Specialist. The entry level Documentation Specialist will be a part of the technical manual update (conversion and sustainment) teams; this is a remote position within the Eastern NC area within one (1) hour of Havelock, NC. - Incorporate data into new or existing technical publications using various software programs and specifications. - Incorporate source data into new or existing technical publications using various software programs (MS Word, PTC Arbortext, Adobe Acrobat). - Digitize data from paper format. - Format data to meet various military specifications (MIL-DTL-81927, MIL-STD-3001, and S1000D). - Proof data to ensure all information was incorporated accurately. - Prepare the technical manual update for quality assurance review. - Read and interpret military and commercial specifications and apply them to the technical manuals. Payrate: $17.75 Hourly Qualifications - Requires a high school diploma or GED. - Minimum of two years’ data entry and software experience. - Proficient, working knowledge of data entry and word processing (using MS Word or comparable word processing software and Adobe Acrobat). - Strong proofing skills with attention to detail. - Ability to follow oral and written directions and processes. - Willingness to learn additional software (graphics software, XML authoring, PTC Arbortext, etc.). - Ability to work in a high-paced environment and stay on task to meet assigned deadlines. - Ability to work 40 hours per week on a consistent basis. - Must be a U.S. citizen. - Familiarity with military technical publications is a plus. - Experience in and proficient using MIL-DTL-81927, MIL-STD-3001, and S1000D specifications is preferred.

Role Description Du erstellst präzise CAD-Pläne und entwickelst detaillierte Einrichtungspläne für den professionellen Küchenbereich. - Du verantwortest die Anfertigung von Installationsplänen sowie Wandabwicklungen und stellst die technische Umsetzbarkeit sicher. - Du erarbeitest parallel dazu die entsprechenden Techniklegenden und pflegst alle relevanten Projektdaten. Qualifications - Du hast eine erfolgreich abgeschlossene Ausbildung als Technischer Zeichner (m/w/d) oder Systemplaner, idealerweise im Bereich Maschinenbau oder HLS. - Du bringst eine hohe Eigenmotivation mit und hast Freude daran, dich in komplexe Planungsprojekte im Küchenbereich einzuarbeiten. - Du bist sicher im Umgang mit gängigen IT-Anwendungen und verfügst über fundierte Fachkenntnisse in der Erstellung technischer Unterlagen. - Du zeichnest dich durch eine sorgfältige und zuverlässige Arbeitsweise aus und schätzt die konstruktive Zusammenarbeit im Team. Benefits - Leistungsgerechte Bezahlung und betriebliche Altersvorsorge - Unbefristetes Arbeitsverhältnis in Vollzeit - 30 Tage Urlaub und zusätzliches Weihnachtsgeld - Flexible Zeiteinteilung nach individueller Abstimmung - Moderner Arbeitsplatz mit Fokus auf Küchen- und Installationstechnik

Title: French / English Technical Support Agent Location: EMEA (Remote) Job Description: As a Technical Support Agent at 5CA, you'll provide technical support as part of a broader international team. You'll troubleshoot customers' technical issues with their PC hardware and connectivity issues. You'll be on the frontline, answering customer queries and tickets via email, live chat, social media, and phone. You'll be responsible for calmly troubleshooting their issues and helping them out when they need it the most. You'll also undergo assisted training to help you develop and improve your skills to provide the best technical support for our clients and their customers. About you - You speak French at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum). - You are located in Algeria, Tunisia, or Morocco. - You are comfortable providing support via phone. - You have in-depth knowledge of PC hardware, tech, and connectivity issues - You&rsquo;re a natural troubleshooter and problem-solver - You are a fast learner, take the initiative and excel at troubleshooting - You have a dedicated quiet workspace located within your residence - (Optional) Experience in a Customer service environment is a plus. Technical requirements - A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency <120 ms, internationally - A minimum of 8 GB RAM - Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer - A processor with a CPU Mark of at least 7368 or higher, similar to i5-8300H (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above) - An Integrated Graphics card. - A smartphone usable for two-factor authentication that runs at least: - Android 10.0 or newer - Apple iOS 16.0 or newer We offer - The flexibility to work 100% remotely with no wasted commute time and travel costs - A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients - A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness - Innovative digital tools and comprehensive training, with access to our library of online training courses - Various learning and career development initiatives throughout the year - Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few About 5CA We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do. By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer. *As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and Instagram. For further details, please refer to our privacy policy.

• Immerse yourself in Smartsheet's product line and gain an understanding of the technologies and features necessary for accurate documentation. • Distill specification documents and internal technical specifications and use the information to create targeted, quality, customer-facing content. Deliverables include but aren’t limited to: • Technical articles for the Smartsheet Help website (how to, reference, FAQ, troubleshooting) and/or API documentation on the dev website • Content for eLearning modules or videos • Internal documentation • Visual aids for Help content (screenshots, gifs, etc.) • Work with Subject Matter Experts (SMEs) to ensure the technical accuracy of your work • Review the work of other writers and mentor them as they develop technical writing expertise • Leverage AI tools to accelerate content production, improve quality, and scale documentation output—modeling best practices for AI-assisted writing workflows across the team • Track and report on your own project assignments and schedule, working towards hard deadlines • Define and create templates and processes to help standardize and operationalize technical content production • Review and compile internal change requests and customer feedback and use this information to recommend and implement content changes • Work with the Web Team to suggest Help site improvements for both the end user and the writers who are publishing content • Maintain the Smartsheet Help and Learning style guide • Optimize content for discoverability via Search • Work on improvement projects to implement content governance tools, improve processes, and document changes. • Other job duties as assigned.