• Establish and maintain trusted relationships with C-suite and senior leaders • Lead executive-level conversations that connect Notable’s platform capabilities to measurable operational, financial, and clinical outcomes • Own overall account health, including adoption, utilization, realized ROI, and retention across assigned accounts • Develop and maintain multi-quarter value roadmaps that align customer priorities, financial levers, and Notable’s platform capabilities • Ensure customers can clearly articulate the value delivered by Notable to their internal stakeholders and leadership • Establish and maintain clear governance structures, executive cadences, and escalation paths • Drive disciplined communication that reduces ad hoc work and ensures alignment across customer and internal stakeholders • Serve as the internal quarterback across Customer Success, Delivery, Product, Support, and Partnerships to ensure commitments are met and outcomes are delivered • Partner closely with Partnerships to support renewals and expansions through demonstrated value, roadmap execution, and identification of whitespace opportunities

• Build and maintain trusted relationships with executive stakeholders of our customers, acting as their strategic advisor to drive long-term success • Lead Executive Business Reviews to ensure alignment between the customer's business objectives and Procurement Partners' solutions, presenting value-driven insights and strategic recommendations • Develop and execute strategic success plans tailored to the specific goals of each enterprise customer, focusing on driving product adoption, retention, growth, and business outcomes • Proactively identify and address business risks or barriers to adoption by leveraging internal resources (Support, Product, Engineering) and fostering cross-functional collaboration • Identify churn risks early and implement mitigation strategies that are proactive, data-informed, and customer-centric • Drive expansion opportunities in partnership with Sales and proactively contribute to account growth planning • Actively use customer data and platform insights to recommend improvements, ensure usage growth, and deliver measurable impact • Serve as the voice of the customer internally, advocating for product enhancements that improve customer experience and drive adoption

• Portfolio management of +150 SMB e-commerce clients in various industries across Europe • Build, nurture and strengthen relationships with your client portfolio to ensure long-term retention. • Define and execute tailored success plans aligned with each client’s objectives. • Drive product adoption and engagement to maximize perceived value and integration into clients’ operations. • Identify upsell and cross-sell opportunities to expand account value and contribute to revenue growth. • Own and secure contract renewals. • Leverage data to monitor accounts health, anticipate churn risks and optimize customer satisfaction. • Optimize key milestones of the low-touch customer journey to support a growing client base while improving efficiency and reducing manual effort. • Design, execute and iterate on targeted lifecycle campaigns (email, in-app…) to drive client engagement and product adoption. • Organize and deliver different education formats (webinars, group sessions…) to increase client autonomy and accelerate time-to-value. • Build, document and maintain structured playbooks to standardize best practices. • Develop and continuously enrich a self-service knowledge ecosystem (academy, resources…) to empower clients and reduce dependency on CSM actions.

• Guide new customers through onboarding, ensuring smooth implementation. • Conduct training sessions and provide best practices while ensuring customers adopt key features to maximize value. • Act as the primary point of contact for customer queries and needs. • Build strong relationships with key stakeholders by conducting regular check-ins (QBRs, EBRs) to assess satisfaction and goals. • Monitor customer health scores and proactively address churn risks. • Identify upsell and cross-sell opportunities for additional features or services and collaborate with sales and marketing on renewals and expansion strategies. • Ensure customers get quick resolutions and escalate when needed and provide feedback to product teams for improvements. • Gather customer feedback and share insights with product and engineering teams. • Advocate for customers in roadmap discussions and ensure customers understand new features and updates. • Track customer engagement, satisfaction, and retention metrics. Use this data to drive strategies for reducing churn and increasing adoption.