Procurement Partners

• Translate complex product technical specifications into clear business outcomes • Author and coordinate the design of external product data sheets • Provide foundational product launch messaging for marketing teams • Build and continuously update tactical competitive battlecards • Design and deliver training programs for sales and account management teams • Lead cross-functional Go-To-Market launch readiness process • Collaborate with product managers to analyze post-launch usage data • Act as the single owner for updating and maintaining product management internal wiki

• Define, deploy, and scale standard operating procedures (SOPs) for the end-to-end product development lifecycle (PDLC) and AI development lifecycle (AIDLC) • Implement Agile, Scrum, or Kanban frameworks that align engineering sprints with the product roadmap. • Streamline cross-functional workflows between Product, Engineering, Design, QA, and commercial teams (Sales, Customer Success, Marketing). • Own and optimize the product and technology tech stack (e.g., Jira, Confluence, Miro, Figma, Kiro, etc.). • Establish strict governance for how tools are used to ensure accurate documentation, a single source of truth roadmap data, and clean engineering backlogs. • Manage vendor relationships, software licenses, and budgetary allocations for internal development tools. • Establish and monitor key performance indicators (KPIs) and metrics for organizational health (e.g., sprint velocity, feature adoption, release quality, net promoter score, time-to-market). • Build and maintain operational dashboards to give executives, product leaders, and engineering managers real-time visibility into pipeline health and resource allocation. • Champion data-informed decision-making across the technical organization. • Manage the operating cadence for the product and tech organizations, including quarterly business reviews (QBRs), launch readiness alignment, and strategic planning cycles. • Enforce the creation of technical updates into clear, high-level roadmaps and release communications for non-technical stakeholders and executive leadership. • Act as the primary operational liaison for external-facing teams to ensure seamless go-to-market (GTM) rollout of new features.

• Provide support via email, phone, and chat • Troubleshoot moderately complex issues related to, but not limited to: Workflow configuration, User permissions and role structures, Data inconsistencies, System behavior within defined platform functionality, Ordering and purchase order (PO) issues, Inventory discrepancies and quantity mismatches, Invoice and billing-related inquiries, Vendor and punchout integration issues. • Analyze issues to identify root cause within the application and determine appropriate resolution or escalation. • Recreate reported issues in test environments when necessary. • Collaborate with Tier 0 to ensure accurate ticket intake, escalation, and knowledge transfer. • Update and maintain knowledge base articles and support documentation. • Identify recurring issues and recommend improvements to documentation or processes. • Escalate confirmed system defects or integration issues to Tier 2 with clear and thorough documentation. • Assist with configuration adjustments within defined guidelines. • Maintain SLA adherence and customer satisfaction standards. • Participate in testing of minor updates or enhancements as needed.

• Build and maintain trusted relationships with executive stakeholders of our customers, acting as their strategic advisor to drive long-term success • Lead Executive Business Reviews to ensure alignment between the customer's business objectives and Procurement Partners' solutions, presenting value-driven insights and strategic recommendations • Develop and execute strategic success plans tailored to the specific goals of each enterprise customer, focusing on driving product adoption, retention, growth, and business outcomes • Proactively identify and address business risks or barriers to adoption by leveraging internal resources (Support, Product, Engineering) and fostering cross-functional collaboration • Identify churn risks early and implement mitigation strategies that are proactive, data-informed, and customer-centric • Drive expansion opportunities in partnership with Sales and proactively contribute to account growth planning • Actively use customer data and platform insights to recommend improvements, ensure usage growth, and deliver measurable impact • Serve as the voice of the customer internally, advocating for product enhancements that improve customer experience and drive adoption

• Define and own the annual demand generation strategy • Own the demand generation budget • Serve as the primary marketing stakeholder for pipeline reporting • Partner with Sales leadership to set pipeline coverage goals • Lead end-to-end demand generation planning and execution • Design and run integrated, multi-touch campaigns • Build and own an Account-Based Marketing (ABM) program • Manage campaign measurement and optimization • Extend demand generation scope beyond new logo acquisition • Collaborate with Product Marketing on customer communication strategy • Serve as the strategic owner of HubSpot • Build toward a demand generation team as the function scales

• Own a functional domain spanning purchasing and budgeting within the Procure-to-Pay ecosystem. • Define, position, and execute a product vision and strategy that delivers best-in-class purchasing and budgeting capabilities for our core markets, with measurable business and customer impact. • Drive competitive intelligence and partner with Go-To-Market teams to clearly position roadmap investments and delivered features in the market. • In partnership with Product Owners and Engineering Leads, deliver scalable purchasing solutions that replace or extend legacy enterprise systems, enabling shared services and platform consolidation. • Continuously assess customer feedback, usage data, and market trends to refine priorities and optimize roadmap execution. • Align stakeholders across product, engineering, commercial, and customer teams to ensure strong execution and adoption.