ZigZag Global

• Define and execute a unified partnerships strategy across France and the UK • Build a global ecosystem vision, spanning technology, agencies, logistics, and strategic alliances Position partnerships as a core pillar of the companyʼs go-to-market and growth strategy • Design and scale a best-in-class Partner Program, including tiering structure, incentives, certifications, engagement models (referral, co-selling, integrations) • Align UK and France under a single, cohesive partnerships framework, ensuring consistency across markets while allowing for local adaptation • Standardise processes, tools, and KPIs • Build a data-driven partnerships function and continuously optimise performance • Identify, recruit, and close high-impact partners at a European and global level • Build strong relationships with senior stakeholders and decision-makers • Develop partnerships with key ecosystem players (platforms, SaaS vendors, agencies, logistics partners) • Own and drive partner-sourced and partner-influenced pipeline and revenue • Build scalable co-selling motions with Sales teams across markets • Actively contribute to closing strategic deals • Collaborate closely with Product teams to: prioritise strategic integrations, align partner needs with the product roadmap • Ensure a clear and compelling positioning of the full product suite • Provide market and partner insights to inform company strategy • Develop scalable partner enablement programs (training, playbooks, certifications) • Drive ecosystem engagement through events, webinars and co-marketing initiatives • Ensure partners are actively selling and promoting the full solution

• Define and execute a unified partnerships strategy across France and the UK • Build a global ecosystem vision, spanning technology, agencies, logistics, and strategic alliances Position partnerships as a core pillar of the companyʼs go-to-market and growth strategy • Design and scale a best-in-class Partner Program, including tiering structure, incentives, certifications, engagement models (referral, co-selling, integrations) • Align UK and France under a single, cohesive partnerships framework, ensuring consistency across markets while allowing for local adaptation • Standardise processes, tools, and KPIs • Build a data-driven partnerships function and continuously optimise performance • Identify, recruit, and close high-impact partners at a European and global level • Build strong relationships with senior stakeholders and decision-makers • Develop partnerships with key ecosystem players (platforms, SaaS vendors, agencies, logistics partners) • Own and drive partner-sourced and partner-influenced pipeline and revenue • Build scalable co-selling motions with Sales teams across markets • Actively contribute to closing strategic deals • Collaborate closely with Product teams to: prioritise strategic integrations, align partner needs with the product roadmap • Ensure a clear and compelling positioning of the full product suite • Provide market and partner insights to inform company strategy • Develop scalable partner enablement programs (training, playbooks, certifications) • Drive ecosystem engagement through events, webinars and co-marketing initiatives • Ensure partners are actively selling and promoting the full solution

• Work closely with Product Leads and Product Management to translate strategic goals into executable delivery plans. • Develop a clear vision and roadmap for platform products, aligned with overall business objectives. • Translate business needs into high quality user stories and acceptance criteria, to ensure clarity for the engineering teams and predictable delivery. • Use qualitative and quantitative insights (e.g. feedback, support tickets, behavioural data) to inform prioritisation and continuous improvement of the product backlog and manage the development lifecycle of external and internal facing digital products. • Identify opportunities to reduce friction, improve conversion, and increase adoption of digital products/features. • Communicate effectively with stakeholders at all levels, keeping them informed of progress and driving adoption of digital products. • Promote Agile best practices and contribute to continuous improvement of delivery processes. • Work effectively in a distributed, cross‑functional environment across multiple teams and locations. • Support incident triage and bug prioritisation where required, ensuring customer‑impacting issues are addressed appropriately.

• Work closely with Product Leads and Product Management to translate strategic goals into executable delivery plans. • Develop a clear vision and roadmap for platform products, aligned with overall business objectives. • Translate business needs into high quality user stories and acceptance criteria, to ensure clarity for the engineering teams and predictable delivery. • Use qualitative and quantitative insights (e.g. feedback, support tickets, behavioural data) to inform prioritisation and continuous improvement of the product backlog and manage the development lifecycle of external and internal facing digital products. • Identify opportunities to reduce friction, improve conversion, and increase adoption of digital products/features. • Communicate effectively with stakeholders at all levels, keeping them informed of progress and driving adoption of digital products. • Promote Agile best practices and contribute to continuous improvement of delivery processes. • Work effectively in a distributed, cross‑functional environment across multiple teams and locations. • Support incident triage and bug prioritisation where required, ensuring customer‑impacting issues are addressed appropriately.

- Work closely with Product Leads and Product Management to translate strategic goals into executable delivery plans. - Develop a clear vision and roadmap for platform products, aligned with overall business objectives. - Translate business needs into high quality user stories and acceptance criteria, to ensure clarity for the engineering teams and predictable delivery. - Use qualitative and quantitative insights (e.g. feedback, support tickets, behavioural data) to inform prioritisation and continuous improvement of the product backlog and manage the development lifecycle of external and internal facing digital products. - Identify opportunities to reduce friction, improve conversion, and increase adoption of digital products/features. - Communicate effectively with stakeholders at all levels, keeping them informed of progress and driving adoption of digital products. - Promote Agile best practices and contribute to continuous improvement of delivery processes. - Work effectively in a distributed, cross‑functional environment across multiple teams and locations. - Support incident triage and bug prioritisation where required, ensuring customer‑impacting issues are addressed appropriately.

Product Owner Department: Product Employment Type: Full Time Location: Portugal Description Job Title: Product Owner Type of Employment: Full-time, permanent Target Start Date: May 2026 Location: This is a remote role based in Portugal. Please note that you must already live in Portugal and have the legal right to work here, as we’re unable to offer visa sponsorship. THE WORLD’S MOST CONNECTED ​POST-PURCHASE AND RETURNS NETWORK ZigZag Global We are an award‑winning eCommerce returns and post‑purchase specialist, founded in 2015 by our CEO, Al Gerrie. With over 250 team members across the UK, Bulgaria, France, Portugal, Germany and Spain, we’re building the world’s most connected post-purchase and returns network — reducing complexity, driving sustainability, and reshaping how retailers engage customers after the sale. Today, more than 1100 companies use our SaaS platform across 170 countries. Our leading enterprise retail and logistics clients include The Very Group, New Look, Boden, Selfridges, Sports Direct, The Hut Group, Swarovski, L’Occitane, PhotoBox, Carrefour, Land’s End and DHL. Discover more about what we do: https://www.zigzag.global/about-us We were the experts in returns. Now we are the experts in the whole post-purchase experience! Our Values At ZigZag, we embody a set of values that lies at the core of our workplace culture. Our dedication to the Start-up Spirit, Human Heart and Grown-up Mindset defines our collaborative spirit and shapes our collective success. If you are passionate about making a positive impact, caring for both colleagues and clients, and embracing a collaborative mindset, we invite you to apply. Position Overview & Responsibilities We are seeking a passionate and results-oriented Agile Product Owner to join our growing team. In this role, you will be the champion for our platform products, translating business needs into actionable strategies and overseeing the development and implementation of those strategies. You will bridge the gap between business stakeholders, software engineers, ensuring that our products deliver real value to the organization. Responsibilities: - Work closely with Product Leads and Product Management to translate strategic goals into executable delivery plans. - Develop a clear vision and roadmap for platform products, aligned with overall business objectives. - Translate business needs into high quality user stories and acceptance criteria, to ensure clarity for the engineering teams and predictable delivery. - Use qualitative and quantitative insights (e.g. feedback, support tickets, behavioural data) to inform prioritisation and continuous improvement of the product backlog and manage the development lifecycle of external and internal facing digital products. - Identify opportunities to reduce friction, improve conversion, and increase adoption of digital products/features. - Communicate effectively with stakeholders at all levels, keeping them informed of progress and driving adoption of digital products. - Promote Agile best practices and contribute to continuous improvement of delivery processes. - Work effectively in a distributed, cross‑functional environment across multiple teams and locations. - Support incident triage and bug prioritisation where required, ensuring customer‑impacting issues are addressed appropriately. What you’ll need to be successful - Bachelor's degree in a relevant field (business, data science, computer science) or equivalent experience. - Experience leading product initiatives as a Product Owner in SaaS-focused organizations. - Solid professional experience across product management, data analytics, or related domains. - Strong understanding of the data lifecycle and data governance principles. - Experience working with Agile methodologies. - Excellent communication and collaboration skills. - Ability to translate complex technical concepts into clear, actionable insights for non-technical audiences. - Proven ability to prioritize tasks and manage projects effectively. Benefits - 22 days’ annual leave plus public holidays, with additional holiday entitlement awarded for each completed year of service (up to a maximum of six extra days). Plus, to celebrate you, enjoy an extra day off on your birthday. - Additional healthcare insurance with dental service - Meal card - Edenred - Summer working hours - Working from abroad policy - Collaborative working environment - Learning and Development (L&D) budget and allocated time to utilise it. - Employee referral bonus scheme - Office Equipment Budget Please note - This role is advertised in multiple locations; however, only one position is available. All postings will close once the role has been filled. If you are interested, please send your CV in English. We are proud to be an equal opportunity employer and embrace diversity, equity, and inclusion in all that we do. We welcome applicants of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Everyone is valued and encouraged to bring their full selves to work. We believe in hiring people, not just skills. If this role excites you and inspires you to bring your best every day, we’d love for you to apply.

Product Owner Department: Product Employment Type: Full Time Location: United Kingdom Description Job Title: Product Owner Type of Employment: Full-time, permanent Target Start Date: May 2026 Location: This is a remote role based in the UK. Please note that you must already live in the UK and have the legal right to work here, as we’re unable to offer visa sponsorship. THE WORLD’S MOST CONNECTED ​POST-PURCHASE AND RETURNS NETWORK ZigZag Global We are an award‑winning eCommerce returns and post‑purchase specialist, founded in 2015 by our CEO, Al Gerrie. With over 250 team members across the UK, Bulgaria, France, Portugal, Germany and Spain, we’re building the world’s most connected post-purchase and returns network — reducing complexity, driving sustainability, and reshaping how retailers engage customers after the sale. Today, more than 1100 companies use our SaaS platform across 170 countries. Our leading enterprise retail and logistics clients include The Very Group, New Look, Boden, Selfridges, Sports Direct, The Hut Group, Swarovski, L’Occitane, PhotoBox, Carrefour, Land’s End and DHL. Discover more about what we do: https://www.zigzag.global/about-us We were the experts in returns. Now we are the experts in the whole post-purchase experience! Our Values At ZigZag, we embody a set of values that lies at the core of our workplace culture. Our dedication to the Start-up Spirit, Human Heart and Grown-up Mindset defines our collaborative spirit and shapes our collective success. If you are passionate about making a positive impact, caring for both colleagues and clients, and embracing a collaborative mindset, we invite you to apply. Position Overview & Responsibilities We are seeking a passionate and results-oriented Agile Product Owner to join our growing team. In this role, you will be the champion for our platform products, translating business needs into actionable strategies and overseeing the development and implementation of those strategies. You will bridge the gap between business stakeholders, software engineers, ensuring that our products deliver real value to the organization. Responsibilities: - Work closely with Product Leads and Product Management to translate strategic goals into executable delivery plans. - Develop a clear vision and roadmap for platform products, aligned with overall business objectives. - Translate business needs into high quality user stories and acceptance criteria, to ensure clarity for the engineering teams and predictable delivery. - Use qualitative and quantitative insights (e.g. feedback, support tickets, behavioural data) to inform prioritisation and continuous improvement of the product backlog and manage the development lifecycle of external and internal facing digital products. - Identify opportunities to reduce friction, improve conversion, and increase adoption of digital products/features. - Communicate effectively with stakeholders at all levels, keeping them informed of progress and driving adoption of digital products. - Promote Agile best practices and contribute to continuous improvement of delivery processes. - Work effectively in a distributed, cross‑functional environment across multiple teams and locations. - Support incident triage and bug prioritisation where required, ensuring customer‑impacting issues are addressed appropriately. What you’ll need to be successful - Bachelor's degree in a relevant field (business, data science, computer science) or equivalent experience. - Experience leading product initiatives as a Product Owner in SaaS-focused organizations. - Solid professional experience across product management, data analytics, or related domains. - Strong understanding of the data lifecycle and data governance principles. - Experience working with Agile methodologies. - Excellent communication and collaboration skills. - Ability to translate complex technical concepts into clear, actionable insights for non-technical audiences. - Proven ability to prioritize tasks and manage projects effectively. Benefits - 24 days’ annual leave plus public holidays, with additional holiday entitlement awarded for each completed year of service (up to a maximum of six extra days). Plus, to celebrate you, enjoy an extra day off on your birthday. - Paid volunteer day per year to support a cause you care about. - BUPA Private health insurance. - Employee Referral Bonus scheme. - L&D Annual Budget and time to utilize it. - Reduction of working hours during summer. - Working from abroad policy – up to 60 days in Europe and 30 days outside Europe. Please note - This role is advertised in multiple locations; however, only one position is available. All postings will close once the role has been filled. If you are interested, please send your CV in English. We are proud to be an equal opportunity employer and embrace diversity, equity, and inclusion in all that we do. We welcome applicants of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Everyone is valued and encouraged to bring their full selves to work. We believe in hiring people, not just skills. If this role excites you and inspires you to bring your best every day, we’d love for you to apply.

Product Owner Department: Product Employment Type: Full Time Location: Bulgaria Description Job Title: Product Owner Type of Employment: Full-time, permanent Target Start Date: May 2026 Location: This is a remote role based in Bulgaria. Please note that you must already live in Bulgaria and have the legal right to work here, as we’re unable to offer visa sponsorship. THE WORLD’S MOST CONNECTED ​POST-PURCHASE AND RETURNS NETWORK ZigZag Global We are an award‑winning eCommerce returns and post‑purchase specialist, founded in 2015 by our CEO, Al Gerrie. With over 250 team members across the UK, Bulgaria, France, Portugal, Germany and Spain, we’re building the world’s most connected post-purchase and returns network — reducing complexity, driving sustainability, and reshaping how retailers engage customers after the sale. Today, more than 1100 companies use our SaaS platform across 170 countries. Our leading enterprise retail and logistics clients include The Very Group, New Look, Boden, Selfridges, Sports Direct, The Hut Group, Swarovski, L’Occitane, PhotoBox, Carrefour, Land’s End and DHL. Discover more about what we do: https://www.zigzag.global/about-us We were the experts in returns. Now we are the experts in the whole post-purchase experience! Our Values At ZigZag, we embody a set of values that lies at the core of our workplace culture. Our dedication to the Start-up Spirit, Human Heart and Grown-up Mindset defines our collaborative spirit and shapes our collective success. If you are passionate about making a positive impact, caring for both colleagues and clients, and embracing a collaborative mindset, we invite you to apply. Position Overview & Responsibilities We are seeking a passionate and results-oriented Agile Product Owner to join our growing team. In this role, you will be the champion for our platform products, translating business needs into actionable strategies and overseeing the development and implementation of those strategies. You will bridge the gap between business stakeholders, software engineers, ensuring that our products deliver real value to the organization. Responsibilities: - Work closely with Product Leads and Product Management to translate strategic goals into executable delivery plans. - Develop a clear vision and roadmap for platform products, aligned with overall business objectives. - Translate business needs into high quality user stories and acceptance criteria, to ensure clarity for the engineering teams and predictable delivery. - Use qualitative and quantitative insights (e.g. feedback, support tickets, behavioural data) to inform prioritisation and continuous improvement of the product backlog and manage the development lifecycle of external and internal facing digital products. - Identify opportunities to reduce friction, improve conversion, and increase adoption of digital products/features. - Communicate effectively with stakeholders at all levels, keeping them informed of progress and driving adoption of digital products. - Promote Agile best practices and contribute to continuous improvement of delivery processes. - Work effectively in a distributed, cross‑functional environment across multiple teams and locations. - Support incident triage and bug prioritisation where required, ensuring customer‑impacting issues are addressed appropriately. What you’ll need to be successful - Bachelor's degree in a relevant field (business, data science, computer science) or equivalent experience. - Experience leading product initiatives as a Product Owner in SaaS-focused organizations. - Solid professional experience across product management, data analytics, or related domains. - Strong understanding of the data lifecycle and data governance principles. - Experience working with Agile methodologies. - Excellent communication and collaboration skills. - Ability to translate complex technical concepts into clear, actionable insights for non-technical audiences. - Proven ability to prioritize tasks and manage projects effectively. Benefits - 20 days’ annual leave plus public holidays, with additional holiday entitlement awarded for each completed year of service (up to a maximum of six extra days). Plus, to celebrate you, enjoy an extra day off on your birthday. - Collaborative working environment - Paid volunteer day per year to support a cause you care about - Remote or hybrid work options – remote working with possibility to work from our Varna office - Healthcare insurance with dental service included - Food vouchers ( €102.26 month per person) - Option for a Multisport card at a discounted price - Option for a Parking card at a discounted price for our office in Varna - Learning and Development (L&D) budget and allocated time to utilise it - Summer working hours - Mental Health Support - Employee referral bonus scheme - Office Equipment Budget Please note - This role is advertised in multiple locations; however, only one position is available. All postings will close once the role has been filled. If you are interested, please send your CV in English. We are proud to be an equal opportunity employer and embrace diversity, equity, and inclusion in all that we do. We welcome applicants of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Everyone is valued and encouraged to bring their full selves to work. We believe in hiring people, not just skills. If this role excites you and inspires you to bring your best every day, we’d love for you to apply.

• Maintain and support scalable and secure infrastructure solutions on Microsoft Azure, on a hybrid environment (Windows/Linux) using Kubernetes, Docker, MongoDB, SQL Server, and similar technologies whilst embodying our startup spirit of innovation and adaptability. • Manage Azure resources with a grow-up mindset, prioritizing scalability, reliability and cost-efficiency. • Monitor system performance, raising awareness to issues and opportunities to optimize performance. • Provision and operate CI/CD pipelines on Azure DevOps, ArgoCD and/or similar technologies with a startup spirit of agility and iteration, to facilitate swift software delivery to users. • Identify opportunities to optimize release cycles and improve deployment efficiency. • Ensure the human heart of our team members is nurtured by fostering a culture of collaboration, learning, and empowerment through streamlined deployment processes. • Configuration management using tools such as Terragrunt, Terraform, Ansible and ARM. • Manage infrastructure as code, promoting consistency and reliability across environments to support our expanding operations. • Foster a human-centric approach by prioritizing ease of use and accessibility in configuration management processes, empowering team members to contribute effectively. • Monitor ZigZag’s SaaS Platform using cutting-edge tools to track system health and performance. • Respond to logging and alerting systems, to ensure proactive detection and resolution of issues to maintain high availability and reliability. • Follow security best practices with resilience and adaptability, protecting infrastructure and data in accordance with industry standards. • Contribute to regular security assessments with a grow-up mindset. • Foster a human-centric approach to security by adopting a culture of awareness and accountability, which empowers team members to prioritize security in their daily activities. • Collaborate with cross-functional teams to align infrastructure and deployment processes with business objectives. • Learn and demonstrate best practices, guided by experienced teammates within a culture of learning and continuous improvement. • Prioritize the human heart of our team members by promoting inclusivity and empathy in collaboration and knowledge-sharing activities, ensuring every voice is heard and valued.

• Portfolio management of +150 SMB e-commerce clients in various industries across Europe • Build, nurture and strengthen relationships with your client portfolio to ensure long-term retention. • Define and execute tailored success plans aligned with each client’s objectives. • Drive product adoption and engagement to maximize perceived value and integration into clients’ operations. • Identify upsell and cross-sell opportunities to expand account value and contribute to revenue growth. • Own and secure contract renewals. • Leverage data to monitor accounts health, anticipate churn risks and optimize customer satisfaction. • Optimize key milestones of the low-touch customer journey to support a growing client base while improving efficiency and reducing manual effort. • Design, execute and iterate on targeted lifecycle campaigns (email, in-app…) to drive client engagement and product adoption. • Organize and deliver different education formats (webinars, group sessions…) to increase client autonomy and accelerate time-to-value. • Build, document and maintain structured playbooks to standardize best practices. • Develop and continuously enrich a self-service knowledge ecosystem (academy, resources…) to empower clients and reduce dependency on CSM actions.