• Lead all aspects of platform's design - UI, UX, and graphics • Work directly with CEO and product managers to create world-class designs • Collaborate with customers and analyze data to inform product designs • Design a range of UIs to complex data visualizations

• Lead the entire design function and be responsible for the product's look, feel, and UX/UI. • Collaborate with leadership to imagine new features from the ground up. • Define project requirements alongside Product and Engineering. • Outline and communicate your vision to the team using mock-ups, documentation, and prototypes. • Conduct user research and use data to develop insights that translate into product design.

• Being responsible for creating useful and eye-pleasing designs including landing pages, web/desktop applications • Creating interactive prototypes to demonstrate your design • Preparing user flow and low-fidelity wireframes based on the requirements of the client • Working with existing Design Systems with a buddy’s help • Attending meetings with the client where we set all of the requirements • Participating in in-house meetings where the Product Designer, Developers and Proxy Product Owners create requirements for the application • Presenting your ideas to the team and client, incorporating feedback from your Mentor/Buddy/Leader and Proxy Product Owner • Preparing marketing assets for projects (Dribbble shots, Facebook Ads) as well as for internal company purposes

• Gather and analyze data to determine learning needs and outcomes • Design and build role-based, product-specific learning paths across multiple CaptivateIQ products and user personas. • Develop high-quality asynchronous learning experiences, including courses, in-product walkthroughs, scenario-based modules, assessments, and job aids. • Translate complex product functionality, data flows, and incentive workflows into clear, scalable learning experiences. • Become a product expert by working hands-on with the CaptivateIQ application and related workflows across our product suite. • Own release-aligned content updates by partnering closely with Product to add, revise, or retire learning assets as features evolve. • Turn common implementation patterns, UAT scenarios, and troubleshooting themes into structured, repeatable async education that reduces Support/PS/CS volume. • Develop and maintain core customer learning journeys (e.g., Builder, Maintain, Finance) in our learning platform, ensuring clear progression from foundations to advanced topics. • Establish and maintain instructional design standards, templates, and patterns to ensure consistency across learning paths and products. • Collaborate cross-functionally with Customer Success, Support, Professional Services, Product, Revenue Operations, and Finance to identify learning goals, outcomes, and source content. • Measure ROI and learning effectiveness using data and analytics (course engagement, assessments, behavioral, and support signals). Use data to continuously improve engagement and outcomes. • Optimize learning technologies (LMS, in-product education, authoring tools) to support scalable distribution, tracking, and reporting. • Contribute to the long-term education roadmap as we expand into additional products, workflows, and personas. • As appropriate, mentor and coach peer content developers to improve instructional design and development skills.