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Customer Support Representative
Location
Sri Lanka
Posted
92 days ago
Salary
$5K - $10K / month
Seniority
Senior
Job Description
Customer Support Representative
Jobs for Humanity
• Respond promptly to customer inquiries via phone, email, or live chat, addressing their concerns and providing accurate information. • Assist customers in troubleshooting product or service-related issues, guiding them through the resolution process. • Ensure timely and effective resolution of customer complaints, escalating complex issues to the appropriate departments when necessary. • Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions. • Monitor and manage accounts receivables, ensuring accurate and timely invoicing to clients. • Follow up with customers regarding outstanding payments, providing friendly reminders and facilitating the collection process. • Collaborate with the finance team to resolve any billing discrepancies or disputes, ensuring prompt resolution and maintaining positive client relationships. • Build and maintain strong relationships with clients, serving as their primary point of contact for all customer support and account-related inquiries.
Job Requirements
- High school diploma or equivalent; bachelor's degree preferred.
- Previous experience in customer support or a related field is highly desirable.
- Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers.
- Excellent problem-solving and decision-making abilities, with a keen attention to detail.
- Proficiency in using customer support software and tools.
- Familiarity with accounting principles and practices is a plus.
- Ability to work independently and in a team-oriented environment.
- Exceptional time management and organizational skills, with the ability to prioritize tasks effectively.
Benefits
- Competitive compensation
- Opportunities for growth and development within our dynamic organization
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