• Provide guidance and coaching to franchisees and the Operations team to achieve short and long-term company and operational goals. • Utilize knowledge of restaurant operations and staff resources to provide counsel, advice, and assistance to franchisee owners/operators to positively impact and improve sales, profits, operating standards, and operating systems while maintaining or exceeding customer expectations. • Ensure compliance with IDQ policies and system standards. • Gain and maintain the support of the DMA chairpeople and other key franchisee leadership in achieving operational goals. • Engage functional experts when needed. • Provide support to other functions when needed. • Effectively implement and execute the Worldwide Operation’s Business Plan (rolling 1-, 2- and 3-year plan) for a particular District. • Develop and implement a district wide business plan (i.e., integrated marketing, operations, training, development, and supply chain plan) When and where appropriate, establish and implement effective business plans with franchise owners in the district. • Provide necessary counsel and assistance to ensure the plans include specific goals and strategies in support of ADQ’s Operations and Marketing Plan. • Provide advice and guidance in developing and managing marketing performance through effective partnerships with appropriate departments, vendors, and franchisees. • Responsible for positioning franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals as established by Operation’s Business Plan and ADQ’s operating standards. • Provide impactful advice and counsel to position franchisees for optimal financial health. • Partner with appropriate ADQ staff to help position new and existing franchisees to establish and execute effective development, reinvestment, and renewal strategies. • Provide support to other departments/functions as needed. • May assist with new store openings as required. • Complete Ad Hoc projects as required.

• Deliver high-impact strategic engagements • Lead high-impact strategic consulting missions (3–4 months) for IT/Data Executive Committees (CODIR) • Secure transformation roadmaps across IT, data and AI • Define strategies, roadmaps and executive-level business cases • Actively contribute to business development • Support consulting development: pre-sales, RFP responses, high-stakes pitches • Enrich offerings and convictions through field experience • Produce foundational assets: frameworks, benchmarks and methodologies • Deploy and disseminate OCTO approaches • Build consulting culture across extended teams at OCTO on methodology and advisory approaches • Ensure high-quality standards across engagements • Advocate our viewpoints on major technology and data transformations

• This is a function aligned to a partner or number of partners and requires to work both in the central office and on client site/s when required. • Project Management - External and internal stakeholder engagement. • Management and direction of the total delivery team. • Define the search or project specification. • Create job descriptions, message to market and confidentiality process (if applicable) to be approved / signed by the client. • Creation of internal scripts for ‘market insight’ on each project. • Complete assessment and qualification of candidates from long list to shortlist. • Creation of content rich, high quality reports and candidate profiles. • Review and engagement meetings during the process. • Identification and escalation of any risks to the project prior to timeline expectations. • On-boarding - Post project client engagement. • Overall quality control for each stage of the project both internally and externally, including full compliance and usage of internal systems (Clockwork). • Assessment of candidates: Competency based and skills based interviews. • Personal or in depth phone interviews (depending on location). • Preparation of detailed candidate reports and shortlist presentation. • Evaluation to criteria, experience, cultural, compensation, relocation, achievement, parameters of acceptance, etc. • Acting as broker between partner and candidate at offer stages. • Management of resignation and candidate follow up to placement. • Post placement follow up and report at 3 , 6 and 12 months (retention). • Keeping an accurate and completed record of all activities undertaken, on the in-house systems, according to internal processes. • Present a business case at senior levels both with candidates and partners. • Engagement and Business Development. • Account management that will grow revenues and remit within partners globally. • Analyze the commercial business needs of our partners and advise how we can strengthen this proposition.

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