• Provide first-level support on reporting delivery platforms based on both cloud and on-premises infrastructure • Assist in diagnosing and resolving technical issues, with autonomy and a strong sense of responsibility • Perform system performance checks and proactively address issues • Creating and maintaining documentation on common issues and solutions • Collaborate with architects, software developers, and project stakeholders to ensure that the installation of new product releases and the introduction of new features occur smoothly and securely.

• Operate as an embedded SRE within a software engineering team, collaborating closely with developers. • Ensure the availability, performance, and scalability of the systems your team owns. • Bring a reliability and operability mindset throughout the entire software development lifecycle. • Help teams ship faster while maintaining high standards of system health and operational excellence. • Participate in engineering activities such as sprint planning, design reviews, and delivery cycles while contributing code, building automation, and strengthening the platform's reliability posture.

Role Description CommIT Enterprises, Inc. is seeking a Customer Support DevSecOps Engineer to join the team in Charleston, SC - can also be remote! This role blends hands-on DevSecOps engineering with direct customer support, audit readiness, and operational troubleshooting. The engineer will collaborate closely with software developers, system administrators, and cybersecurity teams to deploy, secure, and sustain enterprise applications and infrastructure. This position includes responsibility for proactive customer systems and audit support and participation in an after-hours on-call rotation to support customer needs. Candidates with Appian or MarkLogic subject-matter expertise are strongly preferred due to the technologies used across our customer environments. Responsibilities - Collaborate with engineering teams to enhance tools, systems, pipelines, and security posture. - Provide customer-facing support for troubleshooting, incident response, and operational issues. - Perform Linux server administration and system hardening. - Support network infrastructure components including BigIP F5, VPNs, firewalls, TCP/IP, DNS, and SFTP. - Manage and optimize cloud infrastructure in AWS (EC2, VPC, Lambda, S3, EFS, ECR/ECS, Route53, IAM, RDS, Autoscaling, CloudTrail, CloudWatch, etc.). - Build, maintain, and troubleshoot CI/CD pipelines using Jenkins, Git, Artifactory, Xray, Jira, and SonarQube. - Write, debug, and maintain code across compiled and scripted languages. - Implement and maintain Infrastructure-as-Code using Terraform. - Automate manual operational tasks using scripting and DevOps tooling. - Conduct system testing for security, performance, and availability. - Develop and maintain documentation for design, troubleshooting, and audit readiness. - Implement security controls aligned with DoD, NIST, and industry best practices. - Participate in an after-hours on-call rotation to support customer environments. - Provide audit support, including generating artifacts, evidence, and compliance documentation. - Serve as an SME for Appian or MarkLogic, supporting application deployments, troubleshooting, and customer inquiries. Qualifications - Master’s degree with 6 years of experience (or bachelor’s with 8 years of experience) in Electrical/Electronics Engineering, Computer Science, Software Engineering, Computer Engineering, Mathematics or related IT discipline. - Degree may be substituted with additional relevant industry experience and/or industry accepted training and certification. - Responsible for developing the DevSecOps and Continuous Integration / Continuous Delivery (CI/CD) architecture of small systems or subsystems of larger systems. - Select tools, technologies, and methodologies that support automated build, deploy, operation, and monitoring of systems. - Coordinates across cross-functional teams to remove impediments to CI/CD in order to accelerate capability delivery and increase the quality and reliability of operational systems. - Ultimately responsible for the DevSecOps architecture of the sub-system. Preferred Skills - Appian or MarkLogic SME experience - Experience supporting DoD or federal enterprise systems - Familiarity with audit frameworks (RMF, NIST 80053, CMMC, etc.) - Strong customer service and communication skills - Experience with automated testing, containerization, or Zero Trust architectures Security Requirements - Secret Clearance with the ability to obtain a T5 - Security+ CE Equal Opportunity Employer CommIT Enterprises, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

• Collaborate with product development teams and various stakeholders • Prepare new infrastructure, maintenance, and support of current infrastructure • Implement and deliver new features • Automate infrastructure components • Investigate and resolve problems and incidents • Develop and optimize CI pipelines for various projects • Manage infrastructure migrations between data centers • Provide consultation to developers, managers, and clients • Create and maintain technical documentation • Respond proactively to monitoring alerts and events