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Associate Accounts Receivable
Location
Bulgaria
Posted
92 days ago
Salary
0
Seniority
Mid Level
Job Description
Associate Accounts Receivable
Sutherland
• Review and analyze open accounts using daily ageing reports • Manage assigned customer accounts through outbound and inbound collection calls and email communication • Collect customer payments in line with agreed payment terms and follow up on payment commitments • Monitor payment activities to ensure timely collection of receivables • Escalate non-payment or lack of response in a timely and compliant manner • Provide customer support by sending statements, processing refunds, handling account adjustments, and resolving billing issues • Coordinate and follow up with Sales and Operations teams regarding customer accounts • Maintain daily and weekly trackers and perform self-quality checks • Ensure adherence to internal controls, compliance requirements, and company policies • Act as a liaison between Customers, Sales, Billing, and internal departments to ensure smooth transaction flow • Follow and update Standard Operating Procedures (SOPs)
Job Requirements
- English - B2 or higher
- Previous experience in Accounts Receivable, Collections, Credit Control, or a similar finance role
- Strong communication skills with confidence in phone and email interactions
- High attention to detail and strong organizational skills
- Ability to work with multiple systems and manage priorities effectively
- Customer-focused mindset with a problem-solving approach
- Proficiency in MS Excel and ERP/finance systems is an advantage
Benefits
- All your information will be kept confidential according to EEO guidelines.
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