Job Closed
This listing is no longer active.
Scale Your Business while Saving Money By Hiring Overseas Employees
Technical Support Specialist – SaaS, Data Analytics
Location
Philippines
Posted
76 days ago
Salary
0
Seniority
Senior
Job Description
Technical Support Specialist – SaaS, Data Analytics
Hire Overseas
• Research, troubleshoot, and resolve technical issues through email, chat, or live sessions • Always review prior ticket history before responding to a customer, no exceptions • Validate and replicate user-reported bugs, analyze logs, and identify root causes • Communicate technical solutions clearly and empathetically to customers • Manage your queue proactively with fast response times and no tickets left unattended • Escalate critical issues immediately and within shift hours rather than scheduling outside your shift • Execute clean, documented handoffs at every shift transition so the next agent never has to guess what happened • Keep ticket status, notes, and next steps current throughout your shift • Flag unresolved or high-risk tickets before signing off, not after • Use SQL queries and monitoring tools such as Sentry, Splunk, or Papertrail to investigate issues • Analyze patterns in technical incidents and surface insights for product improvement • Document solutions and contribute to internal knowledge bases for self-service support • Partner with Engineering, Product, and Customer Success to escalate and resolve complex issues • Support QA testing and validation for new releases or bug fixes • Advocate for the customer experience by identifying recurring themes and improvement opportunities • Contribute to support documentation, internal playbooks, and FAQs
Job Requirements
- 3 to 5+ years of experience in technical support within a SaaS or software environment
- Strong queue management discipline: fast response times, no ticket backlog, and clean handoffs are non-negotiable
- Strong knowledge of SQL and experience using data or log monitoring tools such as Sentry, Splunk, or Papertrail
- Familiarity with ticketing systems such as Jira, Zendesk, or Freshdesk
- Habit of reading full ticket history before engaging with a customer
- Excellent English communication skills: clear, empathetic, and concise
- Strong analytical and troubleshooting ability with high attention to detail
- Organized, self-sufficient, and comfortable working in a fast-paced environment
- Availability to work rotating shifts within a 2 AM to 9 PM Eastern** support window
Benefits
- You will be paid in **USD** (bi-monthly: every 15th and 30th)
- Paid Time Off** in accordance with company policy
- Observance of **Holidays** per company guidelines
- 100% remote setup** so you can work wherever you're most productive
- Collaborate with global customers and cross-functional teams including Engineering, Product, and Customer Success
- Join a fast-growing fintech startup improving how businesses manage cash flow
Related Guides
Related Categories
Related Job Pages
More Data Analyst Jobs
Payment Accuracy Specialist 1
CotivitiFounded in 1979, Cotiviti provides analytics-driven payment and network solutions for the healthcare and retail industries, offering services that help payers, risk-bearing healthc
Overview Cotiviti Healthcare is a leading provider of payment accuracy services to the most recognized companies in the healthcare and retail industries. We are seeking innovative thinkers and creative problem solvers who are interested in making a contribution to improving healthcare and want to be part of a team that is expanding rapidly and providing opportunities for career growth. If you want to make a difference and contribute to the improvement of healthcare payment integrity, consider an opportunity to join our healthcare recovery team as a Payment Accuracy Specialist. A Payment Accuracy Specialist 1 is a member of the greater Data Mining Business Unit (BU). Cotiviti's Data Mining team configures custom claim reviews to investigate untapped billing compliance issues specific to regulations and contracted policies across product, market, and provider types. This role is responsible for auditing client data and generating high quality recoverable claims for the benefit of Cotiviti and our clients. Responsible for conducting or assisting in the identification, validation, and documentation of moderate to more complex audit projects. Documents relevant facts, information, and conclusions drawn to support the work performed and validate the claim. Utilizes this information to knowledge share within the audit team. Displays a high degree of independent judgment and professional skepticism that enhances the work performed in order to achieve success in the position. Responsibilities - This individual will receive direct supervision and ongoing support to ensure efficiency in production and quality review of assigned work. - Demonstrates the ability to build and maintain a solid understanding of Centers for Medicare and Medicaid Services (CMS) and National Association of Insurance Commissioners (NAIC) guidelines to establish the correct order of liability. - Proficient with Cotiviti audit tools Recovery Management System (RMS), specific client systems) to complete auditing, review simple - medium proprietary reports, has an advanced understanding of Microsoft Excel and client applications. - Draws on prior experience to audit standard reports and paid claims to identify over and under-payments of claims. The scope may include Data Mining, Claim Adjudication, Contract Compliance, Provider Billing & Duplicate Payment Reviews, Policy & Reimbursement Analysis, and Quality Assurance. This role is assigned to medium/complex reports. - Enters overpayments into Cotiviti system accurately and in accordance with standard procedures. Identifies and discusses audit findings with the audit team as a part of knowledge sharing and concept expansion. - May update current reports, develop, and run custom queries and validate the accuracy of current reports used. Makes determinations based on prior knowledge and experience of client contract terms with the likelihood of recovery acceptance. - Meets or exceeds standards for productivity, maintains regular and predictable attendance, and achieves production goals and standards set by the audit for the auditing concept. Ensures the expected level of quality and quantity for assigned work, including hit rate, claims written, vendor/project volume completion, ID, and/or fees per hour. - Meets or Exceeds Standards for Quality by achieving the expected level of quality set by the audit for the auditing concept, for valid claim identification and documentation. - Responds effectively to inquiries received on claims written. Provides verification of claims validation and confirmation, in a concise written manner, utilizing facts and details for justification purposes. - Demonstrates aptitude in reviewing transaction types, client contracts/vendor agreements, and client data with limited supervision of how to identify potential over or underpayments. Makes recommendations on medical policy application, state and federal statues, and other reimbursement methodologies as it applies to the audit concept. - Participates in onboarding new hires and cross-training efforts. - Identifies New Claim Types & Concept Expansion by researching and identifying potential claims outside the audit concept. Suggests, develops, and analyzes high quality, high value concepts and/or process improvements, tool enhancements, etc. - Recommends New Concepts & Processes by leveraging knowledge of client, contract terms, and complex claim types. Works towards developing and implementing new ideas, approaches, and/or technological improvements that will support and enhance audit production. Evaluates information and draws logical conclusions. Uses learned, tried, and proven validation methods to test and produce the desired/intended result of the new concept. May collaborate with Engineering in the development of new reports. - Demonstrates understanding of Cotiviti policies & procedures, and external regulatory requirements and performs duties in accordance with such regulatory requirements. - Ensures confidentiality and security of all data, adhering to all HIPAA (Health Insurance Portability and Accountability) laws and requirements. Demonstrates the skills, knowledge, and ability to ensure that our environment is safe, complying with industry standards. This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change. Qualifications - High School Diploma - Required. - Bachelor’s degree (Preferred) and/or a minimum of at least (2 - 4) year/s related experience in healthcare. - At least 2 - 3 years of Cotiviti experience is recommended for individuals seeking their next opportunity internally. - Healthcare industry experience, including knowledge of Medicaid Claims is strongly preferred. - Computer proficiency including Microsoft Office (Word, Excel, Outlook, Access). - Excellent verbal and written communication skills. - Strong interest in working with large data sets and various databases. - Ability to work well in an individual and team environment demonstrating self–motivation to deliver success. Cognitive/Mental Requirements: - Ability to analyze large volumes of data, identify trends, discrepancies, and anomalies. Must have exceptional attention to detail to ensure accuracy in financial records and audit findings. - Demonstrates strong critical thinking skills, with the ability to assess complex situations, identify key issues, and propose practical solutions. Able to approach challenges methodically and with a strategic mindset. - Make informed decisions based on available data, regulations, and auditing standards. Must be able to weigh options and make recommendations that align with both compliance requirements and organizational goals. - Strong understanding of auditing standards, regulations, and industry best practices. Must be able to apply these standards consistently to ensure accurate and compliant audit processes. - Ability to recognize when something is wrong or needs further investigation. Must have the initiative to probe deeper into financial records or processes to uncover issues, inconsistencies, or irregularities. - Ability to work effectively as part of an audit team, sharing insights, collaborating on tasks, and contributing to a positive and productive team dynamic. - Demonstrates strong time management skills with the ability to juggle multiple tasks simultaneously and efficiently. Physical Requirements and Working Conditions: - Remaining in a stationary position, often standing or sitting for prolonged periods. - Repeating motions that may include the wrists, hands, and/or fingers. - Must be able to provide a dedicated, secure work area. - Must be able to provide high-speed internet access/connectivity and office setup and maintenance. - No adverse environmental conditions expected. Base compensation ranges from $25.00 to $29.00 per hour. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. This role is eligible for discretionary bonus consideration. Nonexempt employees are eligible to receive overtime pay for hours worked in excess of 40 hours in a given week, or as otherwise required by applicable state law. Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page. Date of posting: 3/19/2026 Applications are assessed on a rolling basis. We anticipate that the application window will close on 4/19/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected. #LI-Remote#LI-KB1#junior
Intern - Data & Business Intelligence
ImpiricusThe future of HCP-Pharma connectivity. Impiricus is the HCP-preferred platform to engage with Pharma.
Department: Development Location: New York, NY | Atlanta, GA | Remote, USA Who We Are Impiricus is the first and only AI-powered HCP Engagement Engine. In 2025, Deloitte named Impiricus the #1 fastest growing company in North America for their prestigious Fast 500 list. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to transform how life sciences companies support physicians. We ethically connect HCPs to pharma resources, reduce go-to-market costs and accelerate patient access to the treatments they need. With our unique access to the largest opted-in network of HCPs, their insights, and clinical expertise, we are the leading provider of AI technology and real-time channels that life science companies need to deliver clear, reliable, and evidence-based resources directly into the hands of HCPs. Guided by a council of 2000+ trusted HCP advisors, we ensure every interaction is clinically meaningful, ethically grounded and leads to better patient care. Job Summary As a Data & Business Intelligence Intern at Impiricus, you will support the development of data-driven solutions that empower internal teams to make informed, strategic decisions. You will work closely with cross-functional stakeholders to build dashboards, analyze datasets, and contribute to scalable data infrastructure. This role offers hands-on experience in transforming raw data into actionable insights through modern business intelligence tools and practices. Responsibilities - Support internal analytics initiatives by collecting, analyzing, and interpreting data across teams - Design, build, and maintain dashboards and reports using BI and data visualization tools - Assist in managing and organizing data to ensure accuracy, consistency, and accessibility - Identify and integrate new data sources to enhance reporting and analytical capabilities - Collaborate with stakeholders to understand business needs and translate them into data solutions - Help optimize existing data pipelines and reporting workflows - Contribute to documentation and best practices for data governance and reporting Experience - Currently a senior undergraduate, recent graduate, or enrolled in a graduate program in an analytics-focused discipline or closely related field (statistics, data science, etc.) - Experience with at least one data visualization tool such as Sigma (preferred), Power BI, Tableau, or similar - Working knowledge of SQL and relational databases, including the ability to write queries to extract and manipulate data - Strong analytical thinking and problem-solving skills - Excellent attention to detail and ability to work with large datasets - Experience training or working with AI/ML models is a plus Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AI Analytics (Business Intelligence) Summer Intern Overview: This role is for an AI & data focused intern who will partner with the Analytics team to analyze text data from our customer calls using AI. The results will be shared with Customer Success leadership and inform CS strategy on client retention. Project Scope: - Using AI, the intern will review existing Gong customer call data and build upon several early-stage models to determine whether existing clients will churn or renew - Ideally this analysis will inform a larger model to provide an early warning signal to CS about customers threatening to leave - Key stakeholders include the following teams: Analytics, Data Engineering, Customer Success and Sales Deliverables: This project changes rapidly as new info is found and implemented. Some potential tasks include: - Working with CS and data engineering to find data surrounding key customers we want to evaluate - Running models through Claude to determine which approaches produce the most predictive outcomes - Creating PowerPoints to summarize the results of the project for management - Suggesting changes to the process to improve and strengthen our existing models and data practices Learning objectives: - Tools to gain skills with: SQL, Excel, AI tools (Claude, ChatGPT) - Business exposure: CS, Analytics and Sales leadership - Professional Development: Role will partially own all development of models through the duration of their internship Skills & Qualifications - Background or coursework in data, analytics, math, computer science, business, or a related field - Interest in data analysis and AI applications - Familiarity with tools like Excel; SQL or similar is a plus - Experience or comfort using AI tools (e.g., Claude, ChatGPT) - Strong analytical and problem-solving skills - Clear communication skills for presenting insights - Curious, detail-oriented, and eager to learn Location/Time Zone Preference: United States - Pacific Time Zone preferred This is an hourly, remote summer internship for college students, offering up to 35 hours per week at a rate of $20 per hour. Pacvue’s internship program runs across two 9-week cohorts, and candidates may choose the option that best fits their schedule: Cohort 1 (May 18 – July 17) or Cohort 2 (June 15 – August 14). #LI-Remote Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Data and Insights Manager
Securitas Security ServicesSecuritas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits. Core values - Integrity, Vigilance, and Helpfulness Employees come from diverse backgrounds, bringing distinctive skills and perspectives.
The Manager of Data and Insights role is a unique blend of hands-on analytical work and strategic leadership. While serving as a leader who shapes and executes the data and analytics vision, this position also actively participates in the development and implementation of complex analytics solutions. In addition to overseeing and mentoring the Insights Analyst team, the Manager is directly involved in creating and deploying predictive models, benchmarking tools, scorecards, dashboards, and visualizations that drive business results and operational efficiency. This dual focus ensures that the Manager not only guides and empowers the team but also contributes personally to delivering high-impact, actionable solutions. By combining leadership with direct involvement in analytics and AI initiatives, the Manager is able to guarantee that these solutions are tightly aligned with operational needs, supporting Operations in making faster, smarter decisions and achieving measurable improvements in performance. ________________________________________ Key Responsibilities Strategic Leadership • Actively participate in the execution of the enterprise data strategy, ensuring analytics projects directly support business objectives and operational priorities. • Lead by example while managing and developing the Insights Analyst team—providing hands-on guidance, mentorship, and fostering professional growth through direct involvement in project work. • Personally contribute to the creation and delivery of high-quality analytics outputs, such as complex reports, dashboards, benchmarking tools, predictive models, and data mining initiatives, ensuring accuracy and relevance. • Continuously monitor and adopt emerging market trends, technologies, and best practices in analytics and visualization, implementing innovative solutions that position the organization as an industry leader. • Serve as a hands-on strategic partner to Operations by translating business needs into actionable data-driven strategies and solutions, and ensuring end-to-end project involvement from concept to deployment. • Lead and directly engage in requirements gathering and stakeholder consultations—especially with Operations—to guarantee that deliverables exceed expectations and drive measurable operational value. Enablement, Innovation & Automation • Lead the identification, mentoring, and support of data champions across departments and functions, ensuring collaboration between Operations, Technology, and Business. • Champion the use of AI, machine learning, robotic process automation (RPA), and intelligent systems cross-functionally to streamline workflows and drive innovation. • Evaluate and implement modern analytics and AI platforms, in partnership with stakeholders, to enhance the end-user experience and operational agility. • Foster a culture of data literacy and enablement through training, workshops, and ongoing support, engaging both Operations and Business team to ensure adoption and impact across the organization. Analytics Delivery & Data Governance • Oversee the design, development, and deployment of advanced analytics solutions, ensuring accuracy, consistency, and compliance. • Ensure data quality, consistency, and compliance across all analytics and automation initiatives. Program & Project Management • Lead strategic initiatives to enhance physical security and business operations through data and AI, with a focus on operational impact. • Drive awareness and facilitate knowledge sharing by guiding BI’s transformation and rebranding efforts. • Coordinate with field and shared service partners to secure resources and deliver projects that solve real operational challenges. • Manage initiative timelines, budgets, risks, and outcomes, ensuring alignment with organizational and operational objectives. Stakeholder Engagement & Communication • Serve as a key liaison between business units, Operations, and technical teams, translating complex analytics and AI concepts into actionable business insights. • Proactively manage communications to foster partnership and trust in the Data Strategy and Insights team. • Present findings and recommendations to leadership and stakeholders in formal and informal settings, with a focus on operational outcomes. ________________________________________ Qualifications • Proven experience in data strategy, analytics leadership, and AI implementation. • Demonstrated success in managing cross-functional teams and delivering complex, innovative projects. • Strong background in business intelligence, data science, and intelligent automation. • Exceptional communication, stakeholder engagement, and change management skills. • Experience with reporting, dashboards, visualization tools, and analytical/modeling software (SQL, ETL, APIs a plus). • Strategic and critical thinking skills, with the ability to translate technical advancements into business impact—especially for Operations. • Ability to multitask, manage multiple projects, and thrive in a dynamic, evolving environment. “Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.” Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team. Benefits include: - Retirement plan - Employer-provided medical and dental coverage - Company-paid life insurance - Voluntary life and disability insurance - Employee assistance plan - Securitas Saves discount program - Paid holidays - Paid time away from work Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members. Our Company Mission: Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits. Our Values: Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community. Integrity: Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. Vigilance: Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises. Helpfulness: As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.




