• As a Key Account Manager, you are a strategic advisor, trailblazer, and translator between technology and the business. • Your role is to actively support IT departments in reducing their dependencies, managing identities transparently, and building a sovereign IT architecture. • You bring digital sovereignty into organizations and make it a tangible, effective part of the IT strategy. • You sell control and the ability to shape IT solutions.

• You proactively approach new customers and win them over through telephone and in-person contacts as well as via digital channels • You identify the individual needs and requirements of potential customers to offer tailored solutions • You develop long-term, trust-based relationships with new customers to ensure their satisfaction and loyalty • You proactively research and identify potential new customers and attractive market segments • You prepare customized proposals and follow them up to secure successful contract conclusions • You conduct contract negotiations to achieve profitable and mutually satisfactory agreements • You monitor market trends and competitor activities to continuously adapt the sales strategy • You work closely with the engineering, marketing and service departments to best meet customer requirements and ensure an optimal customer experience

• Identify, recruit, and onboard new partners based on Palmetto LightReach business objectives. • Serve as the primary point of contact for assigned contractor partners across residential home services trades. • Lead on-site and virtual trainings for sales reps on how to position, present, and close the LightReach program in the home. • Collaborate with Sales and General Managers to drive alignment and adoption at the leadership level. • Support sales teams through ride-alongs, objection handling, and in-home pitch coaching. • Monitor LightReach activity, adoption rates, and engagement metrics; proactively address friction points. • Partner with internal teams to refine tools, resources, and partner support processes. • Gather field-level feedback to inform platform improvements and partner enablement content. • Ensure a high level of professionalism and partner satisfaction across every touchpoint.

• Execution of Established Strategic Partnership Framework • Categorization, scoring and tiering of our existing partner ecosystem • Prioritized engagement designed to maximize revenue impact • Program design and partnership agreement optimization • Partner Identification & Development • Proactively identify, research, and engage potential alliance and partnership opportunities. • Act as a “hunter,” initiating new conversations and building pipeline for strategic partnerships. • Relationship Management • Build and maintain strong, trusted relationships with partner stakeholders. • Serve as a primary point of contact, ensuring partners feel supported, informed, and aligned. • Program & Project Management • Coordinate cross-functional efforts to launch, manage, and optimize partner initiatives. • Track milestones, deliverables, and outcomes to ensure partnerships move forward effectively and drive revenue results. • Strategic Support • Contribute thoughtful, data-informed insights to help shape the evolving partnerships strategy. • Identify opportunities to improve partner engagement, performance, and scalability. • Collaboration & Communication • Work closely with Sales, Marketing, and other internal teams to align partner efforts with commercial goals. • Communicate clearly and consistently with both internal and external stakeholders.