• GetixHealth is seeking a Call Center Supervisor to lead a high-performing team within our Healthcare Operations department. • This position operates in a fast-paced environment and requires exceptional multi-tasking skills to manage daily priorities effectively. • The Supervisor is responsible for coaching, developing, and motivating teammates to meet departmental goals while ensuring compliance, efficiency, and outstanding service delivery. • Partner with Human Resources to recruit, interview, and select top talent. • Build meaningful connections with team members to encourage open communication, trust, and accountability. • Coach, train, and motivate staff to meet and exceed performance goals. • Conduct regular one-on-ones, evaluations, and professional development sessions. • Monitor and evaluate results based on productivity, quality, and timeliness. • Identify and implement process improvements that support department goals. • Manage resources and schedules to maintain service levels and client satisfaction.

• Design, configure, and maintain Architect call flows and routing strategies • Optimize skills-based routing and queue performance • Configure and manage outbound dialer campaigns • Build and maintain data actions to connect Genesys Cloud with Salesforce and other systems • Support API-based integrations and troubleshoot connection issues • Implement automation workflows to reduce manual processes • Monitor system performance and identify optimization opportunities • Support QA, reporting, and operational data needs • Maintain documentation of system configurations and workflows • Partner with business stakeholders to translate operational needs into platform solutions

• Handle inbound and outbound calls, emails, and chat inquiries related to air travel reservations • Assist customers with flight bookings, changes, cancellations, and special requests • Provide accurate fare quotes, travel policies, and itinerary details • Resolve customer issues with professionalism and empathy • Maintain up-to-date knowledge of airline policies, promotions, and travel regulations • Use reservation systems (e.g., Sabre, Amadeus, Galileo) to manage bookings • Communicate effectively in both English and French to support a diverse customer base • Meet performance metrics including call quality, booking accuracy, and customer satisfaction

Role Description As a Work from Home Registered Nurse for Tele-Care, you'll enjoy the benefits of a flexible work environment that enhances both comfort and productivity. One significant advantage is the elimination of physically demanding tasks typically associated with in-person roles, reducing physical strain. - Provide compassionate patient interactions over the phone. - Tele-triage conditions such as headaches, chest pain, injuries, and mental health issues. - Utilize clinical solution software to assess symptoms, document cases, and offer health care advice while adhering to safety protocols. - Join a supportive team with a comprehensive 6-week full-time training program that includes virtual classes, self-directed learning, and on-the-job training. - Enjoy the flexibility of varying shifts in our 24/7 operation, choosing between five 8-hour or four 10-hour shifts per week. Qualifications - Currently reside in Canada. - Degree or diploma in Nursing with at least one (1) year of post-registration clinical experience, preferably in acute care. - Registered with the NANB and the province where you live. - Passion for helping patients. - Strong communication, triage, and critical thinking skills. - Computer literacy and ability to work and study independently with minimal supervision. - Previous call centre experience is considered an asset. - Access to a desk, comfortable chair, quiet home office space, high-speed internet, and ability to hardwire your internet modem to the equipment provided. - Must pass a background check. - This role may involve the use of approved artificial intelligence (AI) tools to support day-to-day tasks, improve efficiency, and enhance decision-making. Benefits - Roadside assistance plan. - Hands-on paid virtual classroom-style training. - Company-sponsored benefits include medical, dental, life, and vision insurance. - Company matched RRSP. - Employee Assistance Program that includes Mental Health and Wellness initiatives. - Associate experience program that ensures your voice is heard. - Employee Discounts. - Referral Bonus. - Equipment provided for the job. - Bilingual (French/English) Registered Nurses are paid an additional $2.50 per hour.