• Atender llamadas de clientes de Claro • Brindar soporte y orientación al usuario • Gestionar consultas y oportunidades comerciales

Title: Remote Call Center Agent Scheduling Part Time Location: Asheville, NC, United States schedule Part-time • Work From Home business_center Admitting Registration Clerical and Scheduling find_in_page Job ID: 4395146 share Share bookmark_border Save Job Apply This job posting is no longer active. THIS IS A PART TIME POSITION This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA). Do you want to join an organization that invests in you as a Appointment Scheduling Contact Center Agent? At Parallon, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. Job Summary and Qualifications The Physician Services Office Scheduler is responsible for answering incoming phone calls, scheduling patient appointment in the registration system, insurance verification, routing calls and communicating to the appropriate department or physician offices. You will also be responsible for: - Answering incoming calls in a timely and professional manner - Schedules all patient appointments for the physician practices including cancellations and changes - Insurance verification and verification of patient demographics - Selecting accurate insurance carrier plans and informs the patient of any carrier that is out of network - Provides Good Faith Estimates upon patient request Qualifications Needed: - One year of related experience highly preferred - Experience using EClinical Works preferred. Meditech or Cerner is a plus - Experience scheduling for physicians' offices highly preferred - You must live within 60 miles of an HCA Healthcare hospital - This position will require you to be on the phone 95% of your day with incoming calls. Benefits Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: - Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services - Wellbeing support, including free counseling and referral services - Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence - Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling - Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing - Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Good people beget good people."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Physician Office Scheduling Contact Center opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Answer incoming calls and schedule patient appointments while ensuring accurate insurance verification. Communicate effectively with departments and provide Good Faith Estimates upon request to enhance patient experience and operational efficiency.

• Handle high-volume inbound and outbound calls to support student inquiries and outreach campaigns • Respond to student questions and assess financial status • Understand and accurately address general questions regarding programs, enrollment, and financial aid • Provide clear guidance on scheduling appointments, completing processes, or transferring to the appropriate team member • Apply effective communication techniques to manage and resolve concerns professionally • Work from activity queues in Dynamics CRM • Document all interactions promptly and accurately, ensuring timely notifications to the appropriate Financial Aid personnel • Ensure quality and consistency in student messaging • Maintain a positive and professional tone across all communications • Achieve daily, weekly, and monthly contact attempt goals for both inbound and outbound campaigns