TravelBrands

• Represent the organization professionally while working with clients and partners. • Prepare accurate quotes, proposals, and complete travel bookings. • Build customized ski and golf vacation packages including airfare, accommodations, transfers, rentals, tee times, lift tickets, lessons, and insurance. • Finalize all itinerary components. • Respond promptly and professionally to client inquiries via phone and email. • Collect all necessary booking details to ensure accuracy and seamless processing across departments. • Process credit card payments and handle booking changes, deviations, and pricing updates. • Offer trip cancellation and travel medical insurance to all clients. • Exercise sound judgment in enforcing terms and conditions while supporting client satisfaction and retention. • Follow up on receivables to ensure timely processing. • Support consumer events, trade shows, and marketing initiatives.

• Handle inbound and outbound calls, emails, and chat inquiries related to air travel reservations • Assist customers with flight bookings, changes, cancellations, and special requests • Provide accurate fare quotes, travel policies, and itinerary details • Resolve customer issues with professionalism and empathy • Maintain up-to-date knowledge of airline policies, promotions, and travel regulations • Use reservation systems (e.g., Sabre, Amadeus, Galileo) to manage bookings • Communicate effectively in both English and French to support a diverse customer base • Meet performance metrics including call quality, booking accuracy, and customer satisfaction

• Répondre aux appels et aux courriels de manière opportune, courtoise et professionnelle. • Fournir un excellent service à la clientèle • Mettre en œuvre des compétences de vente active pour conclure une vente • Traiter les réservations avec précision et minutie • Atteindre constamment les objectifs de performance individuelle • Vendre des forfaits multi-destinations complets de produits "à la carte". • Assurer le suivi des dossiers et des paiements auprès des fournisseurs et des agents de voyage.