• Performing daily data center operations-based activities at one of Applogic Networks’ key accounts. • Monitor, identify, and lead to resolution potential issues on a high availability production environment. • Collaborate with Customer Network Operations for deployment, maintenance, administration, and operational tasks. • Diagnose Applogic Networks equipment failures and recommend configuration changes. • Initiative-taking health monitoring of software/hardware issues, daily monitoring of system health, KPIs, logs, and alarms with a sense of urgency when issues arise. • Analyze and troubleshoot critical Applications traffic and detect problems using essential software tools. • Lead the analysis/discussion with other departments to solve and prevent issues.

• Perform daily monitoring and testing of critical applications, system health, logs, and alarms with a strong sense of urgency when issues arise • Investigate critical application traffic and detect problems using tools such as traffic sniffers, simulators, MRTG, PRTG, SNMP polling, and log analysis • Work on deployed solutions to identify grey critical apps/protocol traffic and design new solutions for monitoring and detection • Lead discussions and analysis with cross-functional departments to solve and prevent issues before they impact customers • Provide knowledge transfer and technical guidance to customers, empowering them to better understand and leverage AppLogic Networks solutions • Serve as the primary liaison between customer operations and AppLogic Networks' Customer Support, Account Management, and engineering teams — managing escalations, status updates, and resolution timelines • Work directly with equipment and tools as needed, supporting team members across a cross-functional environment

• Lead the technical delivery of implementations and major client initiatives: discovery, solution design, execution plan, and delivery. • Own end-to-end data modeling strategy (dimensional models, semantic consistency, performance, and extensibility). • Enforce engineering standards in client codebases: PR discipline, test strategy, documentation, release management, and automation. • Diagnose and resolve complex data quality issues; quantify downstream impact and drive remediation plans with clients and internal teams. • Serve as a senior client-facing technical consultant: run technical workshops, present findings, propose options/tradeoffs, and influence stakeholder decisions. • Build reusable accelerators (templates, reference models, validation suites, playbooks) that improve delivery speed and consistency across clients. • Mentor and upskill Client Engineers (including Level 1 and Level 2) through pairing, reviews, and coaching. • Partner cross-functionally (Product, Platform Engineering, Client Success, Security/Compliance) to improve platform capabilities and delivery practices. • Champion responsible for AI usage in engineering workflows: define guardrails, review standards, and quality checks for AI-assisted code and analysis.

• investigating and analyzing residential, commercial, and industrial properties to resolve claims and legal matters • gathering photographic evidence • conducting investigations to document on-site conditions • overseeing field-testing • preparing oral and written reports to document the causes of failure, extent of loss, associated repair scope, and remediation recommendations • providing opinions and expert testimony in litigated matters