• Communicate with patients via phone and email regarding outstanding balances, billing concerns, and account resolution. • Review patient accounts for accuracy and explain charges, payments, denials, and adjustments. • Educate patients on insurance coverage, co-pays, deductibles, and financial responsibility. • Assist patients with setting up payment plans or applying for financial assistance if eligible. • Collaborate with internal departments such as coding, insurance verification, and collections to resolve account discrepancies. • Document all communication and actions taken in the patient account system according to HIPAA and organizational guidelines. • Identify trends in billing issues and suggest process improvements to management. • Stay current on payer policies, billing regulations, and system updates.

Title: Part-time Faculty, Communication (Escondido) Location: NEST - Escondido Job Description: Compensation Range: Hourly: $26.63 - $28.89 National University – San Diego, California Part-time Faculty: Communication Location: Hybrid – Escondido, CA National University is a veteran-founded, San Diego-based nonprofit. Since 1971, our mission has been to provide accessible higher education to adult learners. Today, we educate a diverse student body from across the U.S. and around the globe, with more than 230,000 alumni worldwide. Our eight schools and two colleges offer more than 200 accredited and licensed graduate and undergraduate programs. National University holds accreditation through the Western Senior College and Universities Commission (WSCUC). Job Description The Departments of Arts & Humanities in the School of Arts, Letters, and Sciences at the National University invite applications for part-time faculty. The successful candidate will have a demonstrated record of or potential for excellence in teaching in their field and a commitment to serving the university’s diverse adult student body. The successful candidate will have the potential for a commitment to serving the university’s diverse adult student body. This position primarily works closely with the Academic Program Director and other faculty within the program and contributes to ensuring program quality, student engagement, and success. Essential Job Duties: - Provide substantive, timely feedback to students on various assessment activities. - Maintain a positive, safe, inclusive student-centric learning environment. - Complete required tasks on deadlines (e.g., final grades, assessment, grading rubrics, input for grade appeals, etc.) - Maintain appropriate professional training and/or scholarly activities, when applicable. - Provide feedback to the course lead regarding the course content. - Identify at-risk students and collaborate with student services. Qualifications: Required: - Master’s degree in the field of Communication from a regionally accredited university. - 1 year of higher education teaching experience required. Preferred: - Terminal degree in Communication. - Experience teaching onsite and online. #LI-Hybrid Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. National University is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative, and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.

• Support Claimant Support Program teams by developing trauma-informed, culturally safe, plain-language communications for class members and communities • Assist with issue management and community information sessions • Analyze trends and feedback across media, social channels, call centres, webinars, and community engagement, preparing insight summaries and recommending improvements to strengthen claimant communications and reduce barriers • Develop and adapt trauma-informed, culturally safe claimant-facing materials, including FAQs, fact sheets, web and social content, email templates, scripts, presentations, and event-specific communications aligned with approved messaging • Support issues management and community engagement efforts, advising leadership on on-the-ground insights, executing response strategies, planning communications for events and sessions, and applying a strong commitment to reconciliation and respect for Indigenous communities and equity-deserving groups

• Analyze trends and feedback across media, social channels, call centres, webinars, and community engagement, preparing insight summaries and recommending improvements to strengthen claimant communications and reduce barriers • Develop and adapt trauma-informed, culturally safe claimant-facing materials, including FAQs, fact sheets, web and social content, email templates, scripts, presentations, and event-specific communications aligned with approved messaging • Support issues management and community engagement efforts, advising leadership on on-the-ground insights, executing response strategies, planning communications for events and sessions, and applying a strong commitment to reconciliation and respect for Indigenous communities and equity-deserving groups