• Provide strategic leadership and oversight for genetic counselors and genetic counselor assistants to ensure alignment with departmental and organizational goals. • Design, implement, and continuously improve clinical support workflows, systems, and technologies to enhance case management efficiency and customer experience. • Define, monitor, and analyze key performance indicators (KPIs) to drive performance improvement and support data-informed leadership decision-making. • Lead talent development initiatives, including recruitment, mentoring, performance management, and succession planning, to build a scalable and high-performing team. • Serve as the clinical subject matter expert for products and services, providing guidance on high-complexity cases and supporting operational decision-making. • Collaborate cross-functionally with laboratory operations, medical affairs, commercial teams, and IT to ensure integrated and effective clinical support services. • Lead change management efforts for new service launches and process transformations to ensure clinical support readiness and adoption. • Ensure compliance with regulatory requirements, documentation standards, and internal quality metrics to mitigate risk and support operational integrity. • Perform other duties as assigned to support team and organizational objectives.

Prepare and teach nursing courses, develop educational materials, assess curriculum, and advise students. Engage in professional development and contribute to department functions, including recruitment and committee work.

Assess client needs, supervise pre-licensed counselors, and develop creative interventions to achieve client goals while maintaining accurate documentation and collaborating with a dynamic team to enhance service delivery.

• Deliver direct client counseling services to families, couples, and children (patients, their parents, siblings and/or other stakeholders) through telehealth. • Utilize empirically supported therapeutic approaches that draw from a variety of disciplines and are tailored to the needs of each client. This may include Narrative Therapy, Cognitive Behavioral Therapy, Play Therapy, Solution Focused Collaborative Therapy, and others. • Attend to relational ethics while collaborating with others in the interdisciplinary team and the families we serve, actively engaging other team members to ensure wraparound support for the family and sharing of information and ideas. • Participate in family care meetings with other providers, as needed. • Additional responsibilities may be added, such as clinical mentorship, with participation in our Clinical Ladder Program.