Role Description The Customer Success Specialist is a vital role at PRO QC International, tasked with optimizing the customer experience and ensuring client satisfaction. This position requires a blend of skills, including interpersonal communication, problem-solving, and project coordination. - Foster positive relationships with clients and ensure that services meet their needs. - Develop and maintain strong customer relationships through regular contact, including site visits, phone calls, and email correspondence. - Analyze customer usage of services to identify service opportunities and recommend potential upgrades or additional services. - Coordinate with internal teams to solve customer issues, ensuring high-quality and timely resolution. - Monitor and manage customer satisfaction ratings, using feedback to continuously improve service offerings and client engagement strategies. - Educate customers on using services effectively. Qualifications - Exceptional communication skills, both written and verbal. - Strong understanding of customer service principles and practices. - Previous experience in a similar role, ideally within the same industry. - Bachelor's degree or equivalent experience in Business Administration, Marketing, or a related field. - Minimum of 3 years' experience in customer service or account management roles. - Proficiency with customer relationship management (CRM) software. - Excellent organizational and multitasking abilities. - Demonstrable experience managing customer relationships and working collaboratively with internal teams. - Fluency in English, with excellent written and verbal communication skills. - Additional language skills would be a plus. Benefits - Competitive salary with annual performance reviews and the opportunity for increases. - Comprehensive health package, including medical, dental, and vision coverage. - A 401(k) retirement plan with company match. - Paid time off for vacations, personal days, and holidays. - Ample opportunities for career advancement within the company. - Continuing education and professional development assistance.

• Taking phone calls • Taking orders • Helping in the 'Pizza Making' Process • Completing cash transactions • Providing customers a great customer service experience • Cleaning • Lifting up to 25 lbs.

• Operate all equipment. • Stock ingredients from delivery area to storage, work area, walk-in cooler. • Prepare product. • Receive and process telephone orders. • Take inventory and complete associated paperwork. • Clean equipment and facility approximately daily.

• Answering customers’ requests via chat and email, helping and guiding them through the app and providing them with the best user experience in English. • Being our customers' voice by sharing their feedback and reporting their issues. • Collaborating with our different teams and having direct impact to improve our Product. • Representing Vivid Money and building a trustworthy relationship with our customers.