Customer Management Specialist Location: Toowoomba Australia Permanent Full Time Insurance Job Description: Join Our Team as a Customer Management Specialist based in either Townsville or Toowoomba. Help us reduce motor claims complaints and uplift the customer experience. About the Role We're seeking internal talent to join a newly formed team focused on supporting complex motor claims and preventing complaints. As a Customer Management Specialist, you'll use data and reporting tools to monitor claims and take early action where needed. You'll work closely with internal teams to ensure consistent service, operational efficiency, and positive outcomes - with visibility to senior leadership as part of a broader service uplift initiative. This role is set to begin on Monday 4th May 2026 Key Responsibilities - Identify and manage motor claims requiring additional support to prevent complaints. - Monitor claims using reporting tools and data, taking proactive action as needed. - Deliver empathetic, customer-focused service while maintaining operational standards. - Collaborate with internal teams, suppliers, and brokers to progress claims effectively. - Ensure accurate case management and timely, informed decision-making. - Contribute to a positive team culture by supporting colleagues and sharing knowledge. What We're Looking For - Must have claims experience and a minimum of 12 months experience with Suncorp. - Experience in customer service with strong communication and empathy. - Ability to manage multiple tasks in a fast-paced, high-pressure environment. - Proficiency in using systems and reporting tools for claims monitoring. - Demonstrated ability to meet targets while balancing customer and operational needs. - Knowledge of motor claims processes and the customer journey. - Alignment with Suncorp's values - speaking up for customers, adapting to change, collaborating with others, and celebrating team success Why You'll Love Being Part of Suncorp Join one of Australia's most trusted employers and enjoy a range of benefits designed to support your wellbeing, growth, and success: - Salary: $ 83,400.00 inclusive of 12% Super + performance incentives - Generous leave offerings: annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay) - Hybrid working options for better work-life balance - Staff discounts across 400+ top retailers, plus discounts on Suncorp brands including AAMI, Shannons, and Apia - Reward & Recognition programs celebrating your achievements - Professional development with ongoing training, coaching, and clear career pathways - Community connection: opportunities to participate in charitable initiatives like Spirit to Cure (Benefits may vary depending on role, level, and location.) Why This Role Matters This role enhances our ability to progress motor claims effectively and reduce complaints by providing focused, proactive support. You'll complement existing teams and contribute to a broader uplift in service quality - with impact visible to senior leadership. Take the next step in your Suncorp career - apply now and help us deliver better outcomes for our customers.

The job profile for this position is Plan Implementation Senior Representative, which is a Band 2 Professional Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. The Sr. Representative is responsible for CIM Data and Demographics such as Demo Changes and Fall out, along with LXNX and other issues that arise with provider data. Providing back up to the different team. Learning all the nuances for our National Providers. Provide recommendations for process improvements and elimination of barriers, obstacles and risks and assists with delivery and implementation of solutions using our nuances and various tools for the National Ancillary Team. Responsibilities - Perform tasks such as research fall out issues - Work any work items that come to your box - Follow up with the manager on infractions monthly. - Able to understand the interdependence among business systems, teams and matrix partners; recognizes when changes or additional analysis needs to be conducted and provide appropriate feedback and suggestions. - Participate in peer training and coaching support to obtain required processing knowledge. - Participate in workload balancing daily as needs arise to support work streams and functions - Understands and supports the team as needed. - Understand and follow all loading instruction, policy and procedure documentation. Continually identify and escalate process gaps and opportunities for process efficiencies across documentation to avoid negative customer impacts. - Initiate accurate problem identification and present root cause analysis findings utilizing appropriate data trending tools and resources. Collaborate to implement corrective actions. - Meet deadlines and accept additional tasks and assignments while maintaining established quality, production, and team timeliness standards. - Able to work successfully in a team environment as well as one your own. - Able to work and collaborate with matrix partners to provide regular data performance feedback, close data integrity gaps and proactively seek resolutions. Qualifications - Associate's degree or higher strongly preferred or equivalent work experience required. - Prior experience in the healthcare industry and knowledge of medical terminology (or any combination of education and work experience) preferred. - Knowledge of Microsoft Word, Excel and Access. - Preferred knowledge of HCPM required. - Facets and Proclaim are preferred. - Prior claim exposure/experience preferred. - Preferred, working knowledge of, and/or experience with coding and reimbursement methodologies. - Prior experience with provider data loading preferred. Understand how contracts are set up and current business policies and technology will affect claim payment. - Proven ability to maintain positive working relationships, receiving and providing feedback, coaching and guidance to/from other staff members - Self-starter with proven technical, analytical, negotiating, problem-solving, organizational and time management skills. Self-motivated, detail oriented, decisive, and adaptable to change - Aptitude in demonstrating the ability to maintain a high level of focus and attention to detail while working with complex data and systems - Ability to function well in a fast-paced, demanding environment - Must be able to effectively communicate across a wide variety of topics to various audiences. - Ability to work independently while managing multiple tasks and meeting deadlines while also being a strong team player, partnering with others to collaboratively resolve issues and deliver solutions If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 25 - 37 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

• Design, configure, test, and execute client business requirements within Workday Advisory areas • Conduct collaborative sessions with clients • Assess client needs, propose recommendations, and offer alternative solutions • Troubleshoot various aspects such as business processes and configuration • Provide guidance and mentorship to team members • Cultivate a deep understanding of Workday's deployment methodology.

The Sr. Representative is responsible for CIM Data and Demographics such as Demo Changes and Fall out, along with LXNX and other issues that arise with provider data. Providing back up to the different team. Learning all the nuances for our National Providers. Provide recommendations for process improvements and elimination of barriers, obstacles and risks and assists with delivery and implementation of solutions using our nuances and various tools for the National Ancillary Team. Responsibilities - Perform tasks such as research fall out issues - Work any work items that come to your box - Follow up with the manager on infractions monthly. - Able to understand the interdependence among business systems, teams and matrix partners; recognizes when changes or additional analysis needs to be conducted and provide appropriate feedback and suggestions. - Participate in peer training and coaching support to obtain required processing knowledge. - Participate in workload balancing daily as needs arise to support work streams and functions - Understands and supports the team as needed. - Understand and follow all loading instruction, policy and procedure documentation. Continually identify and escalate process gaps and opportunities for process efficiencies across documentation to avoid negative customer impacts. - Initiate accurate problem identification and present root cause analysis findings utilizing appropriate data trending tools and resources. Collaborate to implement corrective actions. - Meet deadlines and accept additional tasks and assignments while maintaining established quality, production, and team timeliness standards. - Able to work successfully in a team environment as well as one your own. - Able to work and collaborate with matrix partners to provide regular data performance feedback, close data integrity gaps and proactively seek resolutions. Qualifications - Associate's degree or higher strongly preferred or equivalent work experience required. - Prior experience in the healthcare industry and knowledge of medical terminology (or any combination of education and work experience) preferred. - Knowledge of Microsoft Word, Excel and Access. - Preferred knowledge of HCPM required. - Facets and Proclaim are preferred. - Prior claim exposure/experience preferred. - Preferred, working knowledge of, and/or experience with coding and reimbursement methodologies. - Prior experience with provider data loading preferred. Understand how contracts are set up and current business policies and technology will affect claim payment. - Proven ability to maintain positive working relationships, receiving and providing feedback, coaching and guidance to/from other staff members - Self-starter with proven technical, analytical, negotiating, problem-solving, organizational and time management skills. Self-motivated, detail oriented, decisive, and adaptable to change - Aptitude in demonstrating the ability to maintain a high level of focus and attention to detail while working with complex data and systems - Ability to function well in a fast-paced, demanding environment - Must be able to effectively communicate across a wide variety of topics to various audiences. - Ability to work independently while managing multiple tasks and meeting deadlines while also being a strong team player, partnering with others to collaboratively resolve issues and deliver solutions If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 25 - 37 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.