• Achieve North America revenue and market share targets for the Process Monitoring product lines • Develop and execute regional commercial strategy aligned with division objectives • Own forecasting accuracy and pipeline management through disciplined SFDC utilization • Provide strategic market intelligence and competitive insights to divisional leadership • Drive growth through continuous improvement initiatives (PPI) within the commercial organization • Lead, coach, and develop a high-performing direct sales team across North America • Support and align with channel managers and distribution partners • Build and maintain strategic relationships with key accounts, distributors, and industry partners • Partner closely with Product Marketing to drive effective lead generation and campaign execution • Champion PPI methodologies to improve commercial effectiveness and efficiency

• You are responsible for delivering Managed Services contracts (Managed Cloud, AMS, SAP maintenance, OwnIP) within the Germany Business Unit, serving exciting clients from various industries and company sizes in the German-speaking market • You build partnership-based relationships with your clients, keep their needs in mind and regularly advise them with solution-oriented guidance to establish and expand long-term collaboration • Your duties include ensuring our service quality by adhering to agreed processes • You proactively identify optimization opportunities and then coordinate their implementation within the organization and at the client • You act independently to ensure compliance with Service Level Agreements with our clients and ensure appropriate planning and control • You report regularly to both your clients and your management • In addition, you support sales—for example with tenders or with presentations of Service Management at nationwide client meetings • You are part of a nationwide team of highly motivated Service Managers

• Lead the Customer Assurance team, including specialized representatives in Quality Assurance, Reputation Management, Facility Monitoring & Security, and new experimental functions. • Oversee and enhance review generation and reputation management initiatives, ensuring strong outbound engagement and positive brand perception. • Monitor and refine Quality Assurance programs, providing coaching and insights to elevate performance across Customer Success and Resolution teams. • Direct the Facility Monitoring & Security response function, ensuring timely, accurate escalation and reporting. • Manage digital customer success support channels (email, chat, etc.), ensuring high-quality service outside of phone interactions. • Provide oversight and process support for collections and AR functions, partnering with Resolution to improve recovery while protecting the customer experience. • Serve as a liaison between Customer Success, Customer Resolution, and Operations (including store personnel and the Facility Learning Manager) to ensure alignment, consistency, and collaboration across virtual and physical functions. • Collaborate closely with the Customer Success Manager and Customer Resolution Manager to align strategies and ensure seamless cross-team execution. • Innovate by leveraging technology, data, and process improvements to build scalable solutions for assurance-focused functions. • Act as a resource and support partner to leadership, identifying risks, opportunities, and efficiencies across non-traditional customer service functions. • Must be able to work extended hours and weekends as needed.

Req ID: 359171 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT Service Catalog Analyst - REMOTE to join our team in Arlington (REMOTE), Virginia (US-VA), United States (US). Job Summary: The IT Catalog Manager Analyst supports the Service Catalog within Business Relationship Management under the Service Delivery Line of Business, assisting in maintaining and enhancing a central repository of IT services, approved hardware, and software to ensure customers have an intuitive way to browse, request, and self-install items. Using strong analytical and data management skills, along with the ability to maintain and update service catalog entries, this role ensures accuracy and relevance of information. Familiarity with ITSM tools and workflows streamlines updates and integrations, while attention to detail and a customer-focused mindset promote user-friendly experiences. By working with teams, the Catalog Manager Analyst contributes to proactive support, feedback loops, and performance requirements like providing simplified data visuals for mission awareness and continuous service improvement. Job Duties: - Strong analytical and data management skill - Ability to maintain and update service catalog entries - Assist in enhancing catalog usability and supporting self-service capabilities. - Utilize ITSM tools (e.g., ServiceNow) to manage workflows and streamline updates. - Analyze catalog data and provide simplified visualizations for mission awareness and performance reporting. - Collaborate with IT teams and stakeholders to incorporate feedback and improve catalog offerings. - Support continuous improvement initiatives to enhance customer experience and operational efficiency. - Attention to detail and customer-focused mindset Basic Qualifications: - Minimum 6 years' experience with the role/responsibilities listed above - Ability to obtain a Public Trust clearance Preferred Qualifications: - Bachelor's degree - ServiceNow - Understanding of ITIL principles and processes. - Familiarity with performance metrics and operational KPIs in IT environments. - Skills in data visualization tools (e.g., Power BI, Tableau Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $78,948 - $164,476. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. #LI-NorthAmerica About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.