OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us. YOUR IMPACT The Project Manager is responsible for managing and executing on multiple aspects of specific client matters, from project setup to collection of the final bill. This position reports directly to a Manager, Client Services within the department and requires flexibility to work nights and weekends. The Professional Services Department primarily provides professional consulting services to the enterprise and law firms. It coordinates document review, production, and advanced search and analytics using OpenText applications. YOU ARE GREAT AT ● Market Knowledge – Develops and maintains a thorough understanding of the broad e-Discovery, ELM, EDRM marketplace and serves as an expert on the needs of corporate e-Discovery – identifying and pursuing new areas of expertise as OpenText’s solutions evolve. ● Work effectively in a team environment with both members of the Professional Services department and other departments within the company as well as external teams such as managed review providers, law firms and corporate litigation departments. ● Act as the lead consultant for matters and clients when assigned as the lead by management. ● Responsible for managing all aspects of specific client matters, from assisting with initial proposal to collection of the final invoices and consulting and strategizing with clients and potential clients on best ways to meet the objectives of the case team or end client. ● Create project plans defining scope of work including lists of deliverables and deadlines, scheduling, resource allocation, reporting, budgets, and revenue projections and execute on these plans both directly and through the leadership of others. ● Provide superior client service in demanding, deadline driven situations ensuring the delivery of quality work product within established time frames. ● Ensure work product of case/client team meets the standards of quality set forth in project plan and adhere to the quality standards established by the Professional Services management team. ● Create and provide standard and custom, proactive and reactive reports based on client needs and objectives established in the project plan. ● Assist on unassigned projects when requested by supervisors or peers. ● Perform hosting activities necessary to prepare data for attorney review, including user and case administration, processing and loading documents, performing searches, and index management. ● Prepare data productions including conversion to Tiff or Pdf, branding, native productions, exporting documents, and load file generation. ● Provide support for escalated service requests including problem identification and resolution; and solving complex technical issues such as system performance troubleshooting, scripting conflicts, search result troubleshooting, and consultation. ● Bill clients for consulting time and ensure that staff is doing the same for your assigned matters or clients in which you are the lead. Ensure all fees are communicated and understood at the onset of an engagement and when custom requests are made. ● Identify opportunities for increased operational efficiency and leverage technical skills to create and implement resulting solutions. ● Maintain all necessary documentation in the performance of your work including required project reporting, custom requests, and customized solutions. ● Curiosity and critical analysis ● Deliver results ● Fostering Inclusiveness ● Innovation and creativity ● Relationship building and communication ● Situational agility and resilience WHAT YOU NEED TO SUCCEED ● Bachelor’s Degree from an accredited university, with a technical degree preferred. ● Five or more years of experience with a service or consulting firm directly supporting the litigation needs of corporations or law firms. ● Strong communication, presentation and writing skills. ● Working knowledge of litigation lifecycle, EDRM, litigation document review and workflows, complex searches related to litigation, Technology Assisted Review and Continuous Active Learning. ● Ability to demonstrate technical concepts to individuals with varying degrees of technological skills. ● Technical undergraduate and/or advanced degree are a plus (JD, MS, MBA). ONE LAST THING OpenText is more than just a corporation—it’s a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don’t just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference. OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off. Salary Range: $94,780- $155,710; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted. California Residents: The pay range above is a reasonable estimate of salary based on pay scale, candidate experience, skills, and education. In addition to the comprehensive benefits noted above, the role may be eligible for bonus or commissions. AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

• Represent Simplesense to customers, partners, and subcontractors • Clearly distill customer requirements into understandable project concepts • Work directly with internal and external stakeholders to define projects • Manage a portfolio of projects that deliver results to the customer • Employ a pragmatic approach to balance deadlines/budgets with capacity • Identify prioritization and staffing constraints; work with leadership to resolve • Identify and manage risk for projects and initiatives across a portfolio • Communicate and report formal program status: schedules, budgets and risks • Collaborate with the Program Team for continuous improvement • Serve as a senior advisor to the Director of Programs and Company Executives concerning Major DoD Customers (e.g. US Army, US Air Force, etc.)

• Drive execution of AI programs across internal and customer-facing domains (e.g., LLM copilots, AI knowledge assistants, etc). • Partner with the AI Engineering team to operationalize prototypes into scalable programs. • Define program charters, project plans, stakeholder maps, and milestone schedules. • Facilitate alignment across AI Product, AI Engineering, GTM, and Legal/Data Governance teams. • Track and report KPIs around adoption, performance, and business impact. • Lead change management efforts: enablement, communications, and rollout plans. • Stay connected to developments in GenAI, LLMs, and related AI tooling to inform roadmap planning. • Champion, role model, and embed Samsara’s values and operating principles as we scale globally and across new offices.

Role Description The Manager – Program Management, manages day-to-day activity of program(s) and supervises staff. Extensive interaction with internal and external client(s). Acts as the primary contact for the assigned program(s). This position performs hiring, scheduling, training, and development of direct and indirect reports. Recognizes, recommends, and implements operational improvement. Works with Senior Manager or Director to develop policies, procedures and the business work plan for assigned program(s). Position may support multiple small clients or one large client. Provides direction, coordinates and supervises the activities of the operational team using established policies and procedures. Sets priorities for the team to ensure task completion, coordinates work activities with other supervisors and managers. Work is reviewed for soundness of judgment and overall quality and efficiency. Specific Job Duties - Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget. - Manage day-to-day activity of the program operation and ensures proper flow of work throughout the life of the program, including supervision of staff. - Working knowledge of protocol(s), contract requirements, program workflow and/or scope of work for assigned program(s). - Monitor program metrics to ensure adherence to program SLAs. - Aid management decisions on program development and design and/or restructure of program requirements. - Travel to and attend related meetings/conferences as required. - Presentation of program information to internal and external customers. - Participate in interviewing prospective employees, evaluating current employees, and train employees as needed. - Participate in team communication and collaboration during development and start-up, management, and close-out of assigned programs. - Participates in client kick-off and planning meeting(s). - Participates in internal and external team meetings. - Translate decisions and discussions into documented workflow processes. - Facilitate coordination of teams and team members to achieve successful program start-up. - Assist in developing program metrics. - Participates in client and/or FDA audits. - Identifies improvement of program processes. - Gather information on effectiveness of processes throughout the duration of programs. - Collect and interpret program metrics, as applicable. - Report and analyze process efficiencies, as applicable. - Ensure training materials are accurate and continually evaluate the need for group training sessions or additional training materials for the program. - Maintain program team performance by ensuring compliance with company and project goals. - Manage the dual role of supervising staff and supporting the maintenance of respective program applications. - Maintain program team performance by planning, monitoring and appraising job results while ensuring a high level of team performance. - Assist with the analysis and writing of client reports and other deliverables such as the presentation of program information to internal and external stakeholders. - Handle escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution. - Other duties as assigned. - Ability to travel as needed. - Actively participates in in-person and virtual meetings/events (internal and external). Supervisory Responsibility - 1 – 20 Direct Reports - 0 – 100 Indirect Reports Qualifications - Bachelor’s degree in relevant discipline or Associate Degree and equivalent work experience. - 5 – 8 years of relevant experience, or 3 – 5 years of experience with Master’s degree. - 2 years of related healthcare or pharmaceutical experience. - 1-year previous managerial experience. - Strong computer skills with specific aptitude in Microsoft Office. - Excellent verbal and written communication and presentation skills. - Strong analytical and problem-solving skills. - Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency. - Highly developed written communication and documentation skills to develop program materials, program specific procedures, and application requirements. - Client interfacing skills to cultivate and manage relationships. - Strong analytical skills. - Ability to analyze information and target trends. - Organize people and systems to achieve goals. - Working knowledge of customer service processes preferred. Benefits - Remote opportunities. - Competitive salaries. - Growth opportunities for promotion. - 401K with company match. - Tuition reimbursement. - Flexible work environment. - Discretionary PTO (Paid Time Off). - Paid Holidays. - Employee assistance programs. - Medical, Dental, and vision coverage. - HSA/FSA. - Telemedicine (Virtual doctor appointments). - Wellness program. - Adoption assistance. - Short term disability. - Long term disability. - Life insurance. - Discount programs. Company Description UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.