Role Description Customer Care Representatives working with Atlantic Broadband are the face of our team. They are personal experts providing direct customer care whether taking a payment, issuing equipment, assisting with questions on customer’s bill, have service issues or are looking to add digital cable, digital home phone or internet services. If you are a pro at building relationships, have a desire to keep up with the latest technology and gadgets, and like to work in a team environment, this career is for you. Responsibilities - Handle complaints concerning billing or services rendered, referring complaints of service failures to designated departments to seek resolution. - Achieve proficiency in providing customer support for service complaints within a required time frame. - Answer questions regarding services and products; receive telephone calls from cable customers to discuss billing questions and service concerns. - Handle customer needs and promote cable services to existing and new customers with tact and courtesy. - Place new installation orders, service orders for disconnects and service changes generated from the customer. - Responsible for researching customer complaints and processing billing adjustments by inputting credits or other adjustments into the computer records for customer accounts. - Handles customer calls via phone or in person and receives orders for installation, turn on, discontinuance, or change in service. - Solicits sale of new or additional services. Qualifications - One year customer facing experience - One year call center/customer care or other related customer contact experience preferred - Basic computer/keyboarding skills Benefits - Competitive salary - Medical coverage (including prescription and vision plans) - Dental coverage - Life Insurance (1x salary at no cost to employee) - Long and short-term disability insurance (no cost to employee) - Voluntary employee, spousal, and child life insurance - Company recognized Holidays with additional Floating Holidays - Paid Time Off (PTO) programs - Comprehensive Flex Work Policy - 401(k) plan eligibility (company match 50% up to 5% of eligible contributions) - Participation in the Employee Bonus Plan - Complimentary and discounted broadband services (for those in our service area) - Tuition Reimbursement - Headspace Membership - Opportunities for LinkedIn Learning subscriptions for select colleagues

• Take inbound calls from either the customer or the restaurant. • Make outbound calls to customers or restaurants to follow up on acknowledgement errors. • Manage incoming tickets generated from email or text via CRM (customer relationship management portal). • Return calls for any voicemails that a ticket is generated for. • Minor troubleshooting product or service problems reported by the customer or the restaurant. • Route calls / tickets to appropriate channels if necessary. • Facilitate and document accurate correspondence between the restaurant and customers. • Miscellaneous clerical duties.

Role Description The Administrative Assistant is responsible for providing administrative support to the [department/team] by performing various clerical and organizational tasks. This role plays a critical part in ensuring the smooth functioning of the department by assisting in tasks such as: - Data entry - Record-keeping - Scheduling - Communication We are looking to add the administrative role of Service Coordinator. This role supports our technicians and the Service Admin team with the following: - Provide quotes for service repairs - Complete full-service process including opening the work order, monitoring WIP, invoicing and closing work orders - Generate POs - Communicate with Technician Team Leads in order to dispatch repairs to technicians - Provide a high level of customer service Qualifications - Highly motivated to learn our industry - Detail-oriented and organized - Mechanically inclined - A communicator with proven ability to effectively communicate with coworkers, vendors and customers - MS Office-literate (even better if you have worked with an ERP system) - Ready to join a dynamic team Requirements - Training (approximately two weeks) commenced via Webex will be required (expenses covered) Company Description

Role Description We are seeking motivated individuals interested in working remotely to support clients with planning and coordinating travel experiences. As a Holiday Consultant, you will assist clients in researching, organizing, and reserving travel arrangements including accommodations, transportation, cruises, and activities. This role focuses on providing personalized support to help clients create smooth and enjoyable travel experiences. - Research and plan travel options based on client preferences - Coordinate bookings for flights, hotels, cruises, and packages - Communicate with clients to understand needs and provide guidance - Provide destination recommendations and travel insights - Manage reservations and assist with updates or changes when needed - Stay informed on travel trends, destinations, and supplier options Qualifications - Strong communication and customer service skills - Ability to organize information and manage multiple details - Comfortable using online tools and completing research - Self-motivated and able to work independently - Must reside in the United States, United Kingdom, Australia, Spain, Mexico, or Latin America Benefits - Work remotely from home - Flexible schedule - Ongoing training and industry resources - Access to travel-related perks and discounts - Opportunity to grow within the travel industry