Atlantic Broadband

Role Description Customer Care Representatives working with Atlantic Broadband are the face of our team. They are personal experts providing direct customer care whether taking a payment, issuing equipment, assisting with questions on customer’s bill, have service issues or are looking to add digital cable, digital home phone or internet services. If you are a pro at building relationships, have a desire to keep up with the latest technology and gadgets, and like to work in a team environment, this career is for you. Responsibilities - Handle complaints concerning billing or services rendered, referring complaints of service failures to designated departments to seek resolution. - Achieve proficiency in providing customer support for service complaints within a required time frame. - Answer questions regarding services and products; receive telephone calls from cable customers to discuss billing questions and service concerns. - Handle customer needs and promote cable services to existing and new customers with tact and courtesy. - Place new installation orders, service orders for disconnects and service changes generated from the customer. - Responsible for researching customer complaints and processing billing adjustments by inputting credits or other adjustments into the computer records for customer accounts. - Handles customer calls via phone or in person and receives orders for installation, turn on, discontinuance, or change in service. - Solicits sale of new or additional services. Qualifications - One year customer facing experience - One year call center/customer care or other related customer contact experience preferred - Basic computer/keyboarding skills Benefits - Competitive salary - Medical coverage (including prescription and vision plans) - Dental coverage - Life Insurance (1x salary at no cost to employee) - Long and short-term disability insurance (no cost to employee) - Voluntary employee, spousal, and child life insurance - Company recognized Holidays with additional Floating Holidays - Paid Time Off (PTO) programs - Comprehensive Flex Work Policy - 401(k) plan eligibility (company match 50% up to 5% of eligible contributions) - Participation in the Employee Bonus Plan - Complimentary and discounted broadband services (for those in our service area) - Tuition Reimbursement - Headspace Membership - Opportunities for LinkedIn Learning subscriptions for select colleagues