Location: St. Paul, MN (Remote) · In the early stages of implementing an integration platform as a service (iPaaS). The first critical service will be to introduce integration and automation between the legacy eligibility system, MAXIS, and the online application system, MNbenefits. · The resource will lead the Worker Interface implementation by initiating and managing structured engagement and validation activities with participating pilot local agencies. With a strong focus on county and Tribal needs and client’s program standards and positioned to guide and frame the requirements of the Worker Interface, the resource is responsible for bridging the functional and technical conversations with the project team and pilot local agency partners. Role Summary · The Product & Project Lead is responsible for driving the design, development, and delivery of the Worker Interface while ensuring effective coordination across the large project team (client’s and IT departments and iPaaS vendor) and local agencies. This hybrid role combines strategic product leadership with hands-on project coordination. Key Responsibilities: · Fully participate in the project team responsible for designing, building, and deploying the Worker Interface · Adopt internal meeting schedules and program procedures while leading local agency project meetings · Provide structured user feedback on potential development features and priorities · Drive documentation and prioritization of requirements for the Worker Interface · Conduct interviews, workshops, and surveys with participating local agencies · Represent the needs and perspectives of frontline workers in all internal project meetings · Build and facilitate clear communication channels and feedback loops between local agencies and the project team · Build and document user stories, bugs, issues, and enhancement requests · Articulate and define the future vision and strategy for the Worker Interface with confidence · Operate effectively in a hybrid agile framework, facilitating both internal technical teams and external local agency teams · Handle project coordination, scheduling, task assignment, and follow-up across multiple workstreams and audiences Required Qualifications & Experience: · Experience in product management or program leadership, preferably in government or human services technology projects · Strong expertise in Agile and hybrid project methodologies · Proven ability to facilitate meetings and manage stakeholders at all levels (executive, technical, and operational) · Experience writing and prioritizing user stories and managing product backlogs · Excellent communication and documentation skills · Ability to translate between technical teams and non-technical human services staff

Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them. Position Summary: The Virtual Remote Reimbursement Manager is responsible for supporting patients, healthcare providers, and internal teams in navigating the reimbursement process for pharmaceutical products. This role focuses on ensuring that patients have access to prescribed therapies by identifying and resolving reimbursement barriers. The ideal candidate will have a strong background in healthcare reimbursement, excellent communication skills, and a customer-focused mindset. The base salary range for this position is $145K–$150K plus bonus potential. Amplity offers a comprehensive benefits package, including health, dental, vision, company-funded disability, 401K, generous PTO, paid holidays, and more. Key Responsibilities: - Guide healthcare providers through the reimbursement process for including prior authorizations, appeals, and benefits verification. - Work with insurance companies, payers, and third-party administrators to address coverage issues and ensure timely access to therapies. - Provide education regarding insurance benefits and financial assistance programs. - Ensure all reimbursement activities comply with federal and state regulations, as well as organizational policies. - Maintain accurate and detailed documentation of all reimbursement activities, including case notes, payer communications, and patient outcomes. - Work closely with cross-functional teams in a compliant manner. - Provide insights to internal teams on reimbursement trends and challenges to inform strategic decision-making. - Educate healthcare providers and internal teams on reimbursement processes, payer requirements, and available patient support programs. - Stay up to date on changes in reimbursement policies and regulations to provide accurate guidance. - Identify systemic issues in the reimbursement process and recommend solutions to improve efficiency and patient outcomes. Qualifications: - Bachelor’s degree from an accredited institution required - A degree with a focus in healthcare administration, business, or a related field advantageous. - A minimum of 3 years of experience in reimbursement, patient access, and or pharmaceutical account management - Pharmaceutical experience preferred - Direct experience coordinating with specialty pharmacies preferred - Knowledge of healthcare reimbursement from a patient and provider perspective including patient access processes, including prior authorizations, coding, and billing and other approaches to pursue coverage - Understanding how products are covered under benefit design , including government and commercial payer policies. - Familiarity with HIPAA regulations and patient privacy standards. - Strong communication skills - Skilled with technology tools and programs including Microsoft Office Suite, digital meeting platforms and other CRM platforms - Successfully pass all required Amplity and client training - Willingness to work in all US time zones as needed Key Competencies: - Patient-Centric Approach: Commitment to advocating patient access and delivering excellent customer service. - Problem-Solving: Analytical and critical-thinking skills to overcome reimbursement challenges. - Organizational Skills: Ability to manage multiple cases and priorities in a fast-paced environment. - Collaboration: Works effectively with internal and external stakeholders to achieve shared goals. EPIIC Values: All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards. Excellence: We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude. Passion: We love what we do. Our energy inspires, engages, and motivates others. Innovation: Our ideas set us apart. We are curious and bold and challenge traditional ways of working. Integrity: We are open, honest, and transparent. We do the right thing with courage and understanding. Collaboration: We are better together. We actively seek the participation of others to achieve greater outcomes. About Us Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80’s as Physician Detailing Inc., or in the 00’s as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years. Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision — across all business shapes, sizes + specialties. We are on a mission to improve patient outcomes through executional excellence — enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else. Our Diversity Policy We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.

• Lead and manage one or more concurrent construction projects from start to finish - on time and on budget. • Build strong, trusting stakeholder relationships and bring the right people together to come up with innovative ideas and solutions. • Demonstrate knowledge and understanding of the project management process and roles of each team member, including the architects, engineers, and other consultants, and manage all these dynamics. • Manage the process and ensure the project goals and objectives are being addressed and met within the financial and schedule parameters for multiple stakeholders. • Identify, assess, and mitigate issues related to scheduling, logistics, sequencing, cost, quality, and progress as well as negotiating claims and change orders. • Review and evaluate project related materials such as project descriptions, drawings and specifications, budgets, schedules, contracts, and proposals for services prepared by others, as well as review construction documents on a regular basis for conformance to project goals, value engineering and constructibility. • Develop project related documents such as monthly reports, budgets, schedules, presentations, minutes, insurance tracking logs, etc. and review documents prepared by internal team members for accuracy and reporting purposes. • Support in quality assurance and project closeout processes.

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job supports the Digital Medicine team across multiple areas including client and physician education, patient navigation, program enrollment, asset management, customer relations, and billing functions. Serves as an ambassador for the digital medicine team to internal and external stakeholder groups through regular programmatic outreach, initiating contact with prospective patients to facilitate enrollment, and attending health fairs or other events. Assists with service recovery tasks and escalates issues as appropriate. Ensures working technology and facilitates use and fulfillment of program equipment, tools, software (including Epic) and services. Conducts billing, collection, and subscription management services, as needed.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion. Education Required - Bachelor’s degree; OR 3 years of experience in customer service, education, health care, information technology or related field; OR 1 year of Epic experience. Work Experience Required - 3 years of experience in customer service, education, health care, information technology or related field or 1 year of Epic experience in lieu of bachelor’s degree. Knowledge Skills and Abilities (KSAs) - Proficiency in using computers, software, and web-based applications, including expertise in digital medicine customer channel workflows and corresponding applications, including but not limited to Epic, device applications, devices, and smartphone operating systems. - Effective verbal and written communication skills and ability to present information clearly and professionally. - Excellent judgment and decision-making aptitude and ability to work in undefined situations and in a fast-paced and ever-changing work environment. - Interpersonal skills and ability to effectively and professionally work with people from all backgrounds. - Strong analytical skills and logical thought process in order to formulate solutions to problems. - Strong time management skills and ability to prioritize multiple projects, meet required deadlines, and work with frequent interruptions and changing priorities. - Ability to work variable hours, including nights, evenings, weekends, and extended shifts. Job Duties - Monitors and troubleshoots with members concerning problems with devices, systems or protocols and assists with coordination of delivery and setup of equipment and care team services. - Conducts outreach and serves as an ambassador for the promotion of digital medicine activities at internal and external events and ensures appropriate documentation has been completed and uploaded. - Performs outreach calls to new and existing digital medicine patients in order to gather pertinent information, complete enrollment process, and assist with program questions, utilization, and adoption. - Fosters seamless collaboration between external and internal stakeholder groups, serving as a liaison and resource support. - Recognizes and appropriately acts on opportunities for service recovery to provide a superior patient experience. - Manages and coordinates high-end access navigation and education services. - Identifies, communicates, and assists in the set-up of digital medicine services and participates in process improvement planning and implementation activities. - Supports and maintains user account information and maintains documentation as required by law. - Executes billing, collection, and subscription management functions, as needed. - Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. - Performs other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. The incumbent has no occupational risk for exposure to communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role. Are you ready to make a difference? Apply Today! Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website. Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C. Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.