Role Overview This is a high-responsibility program coordination and operations role supporting the delivery of GPS training programs and support groups. The Program Coordinator is responsible for ensuring programs run smoothly from end to end—managing logistics, participant experience, facilitator support, and real-time operations across multiple systems. This role goes beyond administrative support. You will be expected to take ownership of program execution, anticipate needs, solve problems proactively, and ensure nothing falls through the cracks. The ideal candidate is highly accountable, detail-oriented, and responsive, with strong program coordination experience and the ability to manage multiple priorities in a fast-paced, real-time environment. Key Responsibilities Program Coordination & Operations - Own the end-to-end coordination of training programs and support groups - Ensure all program elements (communications, materials, scheduling, systems) are accurate, complete, and executed on time - Track participant progress, attendance, and completion across CRM and LMS systems - Maintain clean, accurate data across all platforms (HubSpot, LMS, tracking systems) - Identify operational gaps and implement improvements to increase efficiency and quality - Serve as the primary operational point of contact during program delivery Participant Experience & Communication - Manage all participant communications (email, CRM, Slack) with accuracy, clarity, and timeliness - Send and oversee all program communications (welcome emails, reminders, follow-ups, certificates) - Provide high-quality support and guidance to participants across platforms - Proactively monitor engagement and address issues that may impact participation or completion - Develop and maintain templates, FAQs, and support resources Facilitator & Training Support - Coordinate with facilitators to ensure session readiness and alignment - Prepare and manage training materials, logistics, and schedules - Conduct pre-session checks to ensure smooth delivery - Provide real-time support to facilitators during live sessions - Communicate clearly and efficiently to resolve issues as they arise Zoom Moderation & Live Session Management - Lead Zoom session operations, including setup, co-hosting, breakout rooms, and participant management - Monitor chat, engagement, and overall session flow - Troubleshoot technical issues in real time with confidence and efficiency - Ensure a smooth, professional participant experience across all sessions Accountability & Performance Expectations (Critical) - Take full ownership of assigned responsibilities with consistent follow-through - Maintain accurate systems with no gaps, missed communications, or incomplete tasks - Anticipate needs and solve problems before they impact program delivery - Communicate proactively and clearly—never wait until issues escalate - Manage multiple priorities without dropping responsibilities - Maintain a high level of attention to detail and quality control Responsiveness & Work Expectations - Must be actively available and fully engaged during 11:00 AM – 7:00 PM ET - Expected to respond to team communication (Slack, email) within 5–10 minutes during live operations - Must be fully present during all trainings and meetings (no competing responsibilities during work hours) - Ability to join Zoom sessions immediately and respond to urgent issues in real time This is a real-time operations role, not asynchronous or flexible-response work. Required Skills & Qualifications - 3+ years experience in program coordination, operations, or training delivery support - Proven experience managing complex, multi-step programs or projects - Strong organizational and project management skills - Excellent written and verbal communication skills - High level of accountability, ownership, and follow-through - Ability to work independently and make decisions in fast-paced environments - Strong problem-solving skills and ability to stay calm under pressure - Experience working in fully remote teams Technical Requirements (Must Have) - Advanced proficiency in Zoom (hosting, breakout rooms, troubleshooting) - Strong proficiency in Google Workspace (Docs, Sheets, Drive, Slides) - Experience with CRM systems (HubSpot or similar) - Experience with Slack or similar communication tools - Ability to manage multiple platforms simultaneously with accuracy Preferred: - Experience with LMS platforms (LearnWorlds or similar) - Experience with Asana, Eventbrite, and Alchemer Language Requirements - Fluency in English and Spanish (written and verbal) required - Ability to support participants in both languages during live sessions and written communication Remote Work Requirements - Dedicated, quiet workspace with no interruptions - Reliable high-speed internet suitable for Zoom and multiple systems - Professional audio setup (headphones or microphone required) - Camera-on presence required for meetings and sessions - Reliable computer capable of managing multiple platforms simultaneously Work Environment - Fast-paced, high-volume program environment - Multiple concurrent programs and deadlines - Requires strong prioritization, time management, and task-switching - High level of real-time coordination and decision-making Who This Role Is Not For This role is not a fit for candidates who: - Prefer flexible or asynchronous work environments - Struggle with real-time responsiveness - Require constant direction or reminders - Have difficulty managing multiple priorities under time constraints Growth Opportunity This role has the potential to grow into a Senior Program Coordinator or Program Manager role based on performance and leadership capacity. Compensation & Benefits - Full-time, W-2 position (40 hours/week) - Hourly rate: $25–$38/hour (based on experience) - Performance-based bonuses (where applicable) - Paid Time Off (PTO) and sick leave About GPS Group Peer Support GPS Group Peer Support provides strength-based, trauma-informed care, offering consistent mental health support during stress, crisis, and change. Our evidence-based model integrates mindfulness, cognitive behavioral therapy, motivational interviewing, and peer support to reduce the long-term effects of stress and trauma. Our programs are designed for scalability and accessibility, equipping peer specialists, professionals, and community leaders with tools to build supportive, resilient communities. Application Process Qualified candidates may be asked to complete: - A technical skills assessment (Zoom + Google Workspace) - A real-time responsiveness and scenario-based task - A live simulation interview

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Job Description About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: • Career development with an international company where you can grow the career you dream of. • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. • An excellent retirement savings plan with high employer contribution • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity • This is a remote position • Must be able to travel up towards 50% • Candidates may work from anywhere within the United States. • Must currently reside within the U.S. territory, preferably near a major metropolitan airport for ease of travel. • Relocation assistance is not authorized for this position. • Must have a Valid Driver’s License. We’re empowering smarter medical and economic decision-making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. What You’ll Work On The DHS Project Manager (PM) is responsible for leading digital health solutions (DHS) implementation projects. The PM is the single person responsible and accountable for ensuring that these projects are completed within scope and on-time. • Will work directly with the sales and service teams to create project plans that deliver the agreed upon solution in the desired time frame. • The PM will serve as the primary point of contact with the customer throughout the life cycle of the project and integrate with instrument/automation PMs and the DHS delivery team as needed. • The PM will be the main liaison between customer LIS and DHS delivery to enable early on discussions about laboratory informatics details to avoid delays during implementation • Will develop appropriately detailed, cross-functional, realistic and appropriate timeline that includes resource requirements. • Will actively manage the scope, scope changes, risks and issues for each project that they lead and work with stakeholders to overcome obstacles and mitigate risks. • Will actively manage their projects in the enterprise management tool and ensure that project records are kept up to date and active. • Will recommend innovate ways to improve project management processes and performance in the PMO, expanding the skillset of the PMO to manage DHS specific projects. • Will work with cross-functional teams to resolve conflicts, manage changes in the project and adjust activities to meet new requirements. • Will establish routine joint operating mechanisms with Abbott and customers to ensure good communication and alignment. • Will drive for on-time project execution and customer satisfaction as primary project objectives for each project they lead • Ensure project timelines align to revenue projections and helps translate project plans into billing forecast. Main Responsibilities: • Lead Digital Health Solutions implementations and integrations, ensuring seamless communication between laboratory operations and hospital systems. • Manage diagnostic lab middleware solutions to optimize workflows and data accuracy. • Develop and execute project plans, including timelines, resources, and risk assessments for lab diagnostic equipment rollouts. • Oversee the installation, configuration, and validation of Abbott’s Digital Health Solutions in laboratories. • Identify resource requirements and time schedules for all DHS related projects. • Develop an implementation plan, conduct risk assessments, and develop and implement contingency plans to allow for and accommodate unforeseen events and changes in strategy. • Assure that DHS projects will effectively integrate with existing programs and strategies so that long and short-term business goals are attained. • Maintain compliance with regulatory agencies, quality system, ethics policy, and project goals. • Accountable for the successful completion of project tasks on time and within budget. • Accountable for managing resources (direct and matrix) assigned to project regarding project tasks. • Includes mentoring and providing feedback within a team. • interface with other disciplines, customers, internal clients, project staff and internal and external experts as required. Required Qualifications • Extensive experience with LIS platforms (EPIC Beaker, Cerner, Meditech, Sunquest, Soft, etc.). • Strong understanding of diagnostic lab middleware and laboratory automation. • Proven track record in implementing laboratory diagnostic equipment and managing related projects. • Excellent project management skills, with experience leading cross-functional teams. • Strong problem-solving and communication skills, with the ability to work collaboratively across departments. Preferred Qualifications • Familiarity with regulatory compliance and laboratory quality assurance standards. • 3+ years of project management experience with large-scale LIS implementations • Familiarity with regulatory compliance and laboratory quality assurance standards. • Knowledge of emerging trends in laboratory informatics • Prior experience in sales, marketing, service or support functions on digital products • Project Management Professional (PMP) certification Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is $86,700.00 – $173,300.00In specific locations, the pay range may vary from the range posted. JOB FAMILY: Project Management DIVISION: CRLB Core Lab LOCATION: United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 50 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

• Manage and control the processing of rebate and incentive applications for small‑ and medium‑business customers installing lighting upgrades, ensuring accuracy, quality, and compliance across all program requirements. • Support both direct install and midstream (incentive discount) channels, review new incoming projects for eligibility, assist contractors and distributors, respond to program inquiries, and help maintain the integrity of weekly incentive releases. • Process new lighting incentive applications for the direct install and midstream channels , including initial QC and eligibility screening. • Review and validate documentation—including invoices, forms, project details, and supporting materials—to ensure program compliance. • Build and manage project records in multiple proprietary databases and internal systems. • Support weekly incentive payment release cycles, including QC and correction processing. • Maintain clear, consistent documentation of workflows and data‑entry procedures. • Respond to incoming questions via the program phone line and inbox. • Provide respectful, clear, and accurate guidance on program requirements, documentation needs, or next steps. • Support callers from small and medium businesses, trade allies, contractors, distributors, and occasional downstream lighting inquiries. • Maintain confidentiality of business and customer information at all times. • Assist internal departments with questions regarding incentives, requirements, and industry standards. • Support the outreach team by offering contractor/trade ally assistance and customer‑facing information. • Participate in weekly client touchpoints to communicate payment details, corrections, and special considerations. • Support system enhancements by assisting in database design, updates, and testing. • Contribute to cross‑functional process improvements that positively impact incentive processing speed and accuracy.

• Process basic sales reporting requests including shipping, inventory, customer portfolio • Consistent key internal stakeholder follow-up to resolution • Follow up on ETAs for back ordered items • Data gathering, data entry, and report generation • Collaboration between project resources and sales • Maintain customer facing dashboards • Post Order provide Preorder & Buy & Hold assistance • Assist with Inventory, stock availability, and order tracking • Ad Hoc support services as needed