Role Description As a Project Manager at Coursedog, you’ll lead customer implementations across our academic operations platform, partnering closely with colleges and universities to ensure successful adoption and long-term value. You’ll own the end-to-end implementation experience — from project planning and coordination to training and go-live — while collaborating with internal teams across Product, Engineering, Data, and Support. This role balances customer-facing execution with critical thinking and problem-solving, and is well-suited for someone who thrives in a fast-paced environment, brings a product-oriented mindset, and is motivated by improving higher education outcomes at scale. If you’re excited about working directly with customers, navigating complex implementations, and contributing to a mission-driven product across a global, distributed team, this is an opportunity to make a meaningful impact. This role offers a competitive base salary ranging from $100,000-$110,000, depending on experience. The position includes a performance-based variable compensation plan, bringing the total on-target earnings (OTE) to $110,000-$120,000 when goals are met. Location & Working Hours: - This role is based in Europe and is fully remote. - Regular collaboration across time zones, including coverage across Asia-Pacific / Middle East and U.S. East Coast hours. - Candidates should be comfortable working flexible hours to support customers and internal teams as needed. - International travel is a core part of this role, including travel to customer sites and company locations in Asia-Pacific (e.g., Singapore and other international regions as needed). Qualifications - Experience leading software or SaaS system implementation projects. - Strong ability to set priorities, manage multiple workstreams, and monitor progress toward project goals. - Proven skill in identifying, communicating, and mitigating project risks, issues, and dependencies. - Clear and concise verbal and written communication skills across technical, product, and business contexts. - A consultative approach to problem-solving with strong judgment and the ability to work across organizational boundaries. - Comfort working with technical concepts and SaaS terminology, including data systems and integrations. - Experience using tools such as Notion, Rocketlane (or similar project management tools), Salesforce, and Freshdesk. - Willingness and ability to travel internationally and work flexible hours across multiple time zones as a core part of the role. Requirements - Lead successful, standard customer implementations across Coursedog’s product suite, working directly with institutional stakeholders. - Own project planning and execution, including setting priorities, building project plans, tracking progress, and managing risks and dependencies. - Drive administrator and end-user training, developing scalable training resources and leading tailored sessions for campus-specific use cases. - Support customers throughout and beyond implementation by collaborating with support teams and helping users navigate platform questions. - Partner with Product, Engineering, and Data teams to resolve technical integration issues and improve implementation outcomes. - Gather insights from customers and research to inform data-driven feature recommendations and scalable product improvements. - Contribute to continuous improvement of implementation processes, customer satisfaction, and long-term retention. - Travel internationally to support customer implementations, trainings, and key project milestones, including destinations such as Asia-Pacific / Middle East and other international destinations, subject to applicable safety, legal, and company guidelines. - Collaborate across global teams and customers, flexing working hours to support Asia-Pacific, Middle East, and U.S. East Coast time zones. Benefits - Unlimited Paid Time Off policy for flexibility and balance. - Remote-first culture emphasizing flexibility over rigidity, outcomes over hours, and transparency over gatekeeping.

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us. YOUR IMPACT The Project Manager is responsible for managing and executing on multiple aspects of specific client matters, from project setup to collection of the final bill. This position reports directly to a Manager, Client Services within the department and requires flexibility to work nights and weekends. The Professional Services Department primarily provides professional consulting services to the enterprise and law firms. It coordinates document review, production, and advanced search and analytics using OpenText applications. YOU ARE GREAT AT ● Market Knowledge – Develops and maintains a thorough understanding of the broad e-Discovery, ELM, EDRM marketplace and serves as an expert on the needs of corporate e-Discovery – identifying and pursuing new areas of expertise as OpenText’s solutions evolve. ● Work effectively in a team environment with both members of the Professional Services department and other departments within the company as well as external teams such as managed review providers, law firms and corporate litigation departments. ● Act as the lead consultant for matters and clients when assigned as the lead by management. ● Responsible for managing all aspects of specific client matters, from assisting with initial proposal to collection of the final invoices and consulting and strategizing with clients and potential clients on best ways to meet the objectives of the case team or end client. ● Create project plans defining scope of work including lists of deliverables and deadlines, scheduling, resource allocation, reporting, budgets, and revenue projections and execute on these plans both directly and through the leadership of others. ● Provide superior client service in demanding, deadline driven situations ensuring the delivery of quality work product within established time frames. ● Ensure work product of case/client team meets the standards of quality set forth in project plan and adhere to the quality standards established by the Professional Services management team. ● Create and provide standard and custom, proactive and reactive reports based on client needs and objectives established in the project plan. ● Assist on unassigned projects when requested by supervisors or peers. ● Perform hosting activities necessary to prepare data for attorney review, including user and case administration, processing and loading documents, performing searches, and index management. ● Prepare data productions including conversion to Tiff or Pdf, branding, native productions, exporting documents, and load file generation. ● Provide support for escalated service requests including problem identification and resolution; and solving complex technical issues such as system performance troubleshooting, scripting conflicts, search result troubleshooting, and consultation. ● Bill clients for consulting time and ensure that staff is doing the same for your assigned matters or clients in which you are the lead. Ensure all fees are communicated and understood at the onset of an engagement and when custom requests are made. ● Identify opportunities for increased operational efficiency and leverage technical skills to create and implement resulting solutions. ● Maintain all necessary documentation in the performance of your work including required project reporting, custom requests, and customized solutions. ● Curiosity and critical analysis ● Deliver results ● Fostering Inclusiveness ● Innovation and creativity ● Relationship building and communication ● Situational agility and resilience WHAT YOU NEED TO SUCCEED ● Bachelor’s Degree from an accredited university, with a technical degree preferred. ● Five or more years of experience with a service or consulting firm directly supporting the litigation needs of corporations or law firms. ● Strong communication, presentation and writing skills. ● Working knowledge of litigation lifecycle, EDRM, litigation document review and workflows, complex searches related to litigation, Technology Assisted Review and Continuous Active Learning. ● Ability to demonstrate technical concepts to individuals with varying degrees of technological skills. ● Technical undergraduate and/or advanced degree are a plus (JD, MS, MBA). ONE LAST THING OpenText is more than just a corporation—it’s a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don’t just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference. OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off. Salary Range: $94,780- $155,710; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted. California Residents: The pay range above is a reasonable estimate of salary based on pay scale, candidate experience, skills, and education. In addition to the comprehensive benefits noted above, the role may be eligible for bonus or commissions. AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

• Represent Simplesense to customers, partners, and subcontractors • Clearly distill customer requirements into understandable project concepts • Work directly with internal and external stakeholders to define projects • Manage a portfolio of projects that deliver results to the customer • Employ a pragmatic approach to balance deadlines/budgets with capacity • Identify prioritization and staffing constraints; work with leadership to resolve • Identify and manage risk for projects and initiatives across a portfolio • Communicate and report formal program status: schedules, budgets and risks • Collaborate with the Program Team for continuous improvement • Serve as a senior advisor to the Director of Programs and Company Executives concerning Major DoD Customers (e.g. US Army, US Air Force, etc.)

• Drive execution of AI programs across internal and customer-facing domains (e.g., LLM copilots, AI knowledge assistants, etc). • Partner with the AI Engineering team to operationalize prototypes into scalable programs. • Define program charters, project plans, stakeholder maps, and milestone schedules. • Facilitate alignment across AI Product, AI Engineering, GTM, and Legal/Data Governance teams. • Track and report KPIs around adoption, performance, and business impact. • Lead change management efforts: enablement, communications, and rollout plans. • Stay connected to developments in GenAI, LLMs, and related AI tooling to inform roadmap planning. • Champion, role model, and embed Samsara’s values and operating principles as we scale globally and across new offices.