• Handle inquiries via email, phone and ticketing systems • Maintain and manage customer accounts in Salesforce • Create and analyze reports using Salesforce, Tableau and Google Sheets • Support planning and delivery of training sessions • Collaborate with Sales, Marketing and Customer Success to develop processes • Maintain internal work instructions and drive process improvements

• Investigate billing concerns, working closely with patients, insurance providers, internal teams, and external partners to help drive timely, accurate resolutions • Play an important part in improving the patient experience while also strengthening the processes, resources, and guidance that support billing work across the organization. • Enjoy problem-solving, collaboration, and making a direct impact on access to care.

Role Description Du bist viel auf WhatsApp unterwegs, weißt genau, wie man schreibt, ohne steif zu wirken, und hast ein gutes Gespür für Menschen? Wir suchen Unterstützung für unsere Kommunikation mit Schüler:innen: Direkt, persönlich und auf Augenhöhe. Kein Callcenter, keine Standardantworten, sondern persönlicher Kontakt. - Du beantwortest Nachrichten über WhatsApp (Fragen, Beratung, Support) - Du hilfst bei Themen wie Bestellungen und Ideenfindung - Du sorgst dafür, dass sich unsere Kund:innen gut aufgehoben fühlen - Du bringst eigene Ideen ein, wie wir unsere Kommunikation noch besser machen können - Du unterstützt unser Team im Tagesgeschäft Qualifications - Du kommunizierst sicher, freundlich und locker (per du ist für dich selbstverständlich) - Du weißt, wie Schüler:innen ticken und kannst dich gut in sie hineinversetzen - Du arbeitest selbstständig, denkst mit und übernimmst Verantwortung - Du bist zuverlässig und hast Lust, Dinge besser zu machen statt nur abzuarbeiten - Du hast kein Problem damit, auch mal mit kritischen Nachrichten souverän umzugehen Benefits - 100% remote. Du kannst von überall arbeiten (auch entspannt von der Couch) - Flexible Einteilung, gerne auch am Wochenende - Ein junges Team mit viel Vertrauen und wenig Bürokratie - Die Möglichkeit, wirklich etwas zu bewegen und mitzugestalten - Du bist nicht einfach “Support”, sondern ein wichtiger Teil davon, wie unsere Kund:innen uns erleben. Deine Kommunikation macht den Unterschied. Company Description Wir sind die größte Organisationsplattform für Schüler:innen bundesweit und der größte Anbieter von Abizeitungen und -textilien. Seit November 2022 sind wir auch unter Gradoo bekannt.

Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 8:00 pm CST including rotating 8-hour shifts with three day-shifts and two evening-shifts (50% of shifts will be evening). It may be necessary, given the business need, to work occasional overtime. We offer 1 - 1.5 weeks of paid training. The hours during training will be 8:00 am - 5:30 pm CST, Monday - Friday. Training will be conducted virtually from your home. Primary Responsibilities: - 100% phone based high volume outbound/inbound calls to qualified members to provide information and answer questions about health plan programs - Provide “best-in-class” customer service to enrollees - Meet established productivity, schedule adherence, and quality standards while maintaining good attendance - Identify, qualify, and engage members into the most appropriate health and wellness programs to meet their needs - Effectively engage members that either qualify for our programs or are interested in learning more about what is offered - Accurate documentation of consumer interaction - Appropriately follow all processes and procedures - Maintain engagement with all the customer requests to ensure high quality of customer service - Deal positively with members and providers in sometimes challenging circumstances - Act as a subject matter expert and “go-to” resource for information - Flexibility to work evening hours will be required - Be rewarded and recognized for performance in an environment that will challenge you and provide development for other roles Qualifications - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 6+ months of experience in an office setting OR administrative role - 1+ years of experience in a high-volume call center - Proficient (3 - 5 years) in Microsoft Word and Microsoft Excel (creating, editing, and saving) as well as Microsoft Outlook (customizing and navigating) - Ability to work full time (40 hours / week), Monday - Friday with flexibility to work any of our 8-hour shift schedules Requirements - Sales experience - Healthcare OR insurance benefits - Experience in a hospital, physician’s office OR medical clinic setting - Clerical or administrative support background and/or working in a call center environment Telecommuting Requirements - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service - Ability to connect directly into internet via hard wire (either directly to modem or router) Soft Skill - Excellent communication skills - both written and verbal Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.