Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 8:00 pm CST including rotating 8-hour shifts with three day-shifts and two evening-shifts (50% of shifts will be evening). It may be necessary, given the business need, to work occasional overtime. We offer 1 - 1.5 weeks of paid training. The hours during training will be 8:00 am - 5:30 pm CST, Monday - Friday. Training will be conducted virtually from your home. Primary Responsibilities: - 100% phone based high volume outbound/inbound calls to qualified members to provide information and answer questions about health plan programs - Provide “best-in-class” customer service to enrollees - Meet established productivity, schedule adherence, and quality standards while maintaining good attendance - Identify, qualify, and engage members into the most appropriate health and wellness programs to meet their needs - Effectively engage members that either qualify for our programs or are interested in learning more about what is offered - Accurate documentation of consumer interaction - Appropriately follow all processes and procedures - Maintain engagement with all the customer requests to ensure high quality of customer service - Deal positively with members and providers in sometimes challenging circumstances - Act as a subject matter expert and “go-to” resource for information - Flexibility to work evening hours will be required - Be rewarded and recognized for performance in an environment that will challenge you and provide development for other roles Qualifications - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 6+ months of experience in an office setting OR administrative role - 1+ years of experience in a high-volume call center - Proficient (3 - 5 years) in Microsoft Word and Microsoft Excel (creating, editing, and saving) as well as Microsoft Outlook (customizing and navigating) - Ability to work full time (40 hours / week), Monday - Friday with flexibility to work any of our 8-hour shift schedules Requirements - Sales experience - Healthcare OR insurance benefits - Experience in a hospital, physician’s office OR medical clinic setting - Clerical or administrative support background and/or working in a call center environment Telecommuting Requirements - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service - Ability to connect directly into internet via hard wire (either directly to modem or router) Soft Skill - Excellent communication skills - both written and verbal Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Role Description This position is remote, but candidate must live in one of the following states: AK, NC, SC, GA, FL, MO, VA, OK, TX, TN. - Overseeing the customer’s experience from onboarding to ongoing support. - Acting as liaison between the customer and the company. - Addressing customer inquiries and resolving issues timely and professionally. - Monitor and track delivery on parts necessary for completion of service requests. - Ensuring the product is processed and shipped timely to meet customer expectations. - Monitoring customer satisfaction and success metrics. - Building and maintaining strong relationships with clients. - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - Coordinating customers’ service requirements with other appropriate departments as necessary to ensure effective customer service. - Properly coordinate and schedule completion of work based on parts delivery. Qualifications - 4 years’ experience in Customer Service Role. Requirements - Excellent verbal/written customer service skills. - Ability to multi-task and prioritize efforts. - High-Energy professional who is detail oriented and able to work well under pressure. - Must be able to work with MS Office (Word / Excel). - Data entry skills. - Ability to work independently. - 2-year college degree or equivalent. Benefits - Competitive compensation package based on performance. - Medical, dental, vision, life and disability coverage as of the 1st of the month. - Health savings accounts and flexible savings accounts. - 401(k) plan with company match. - 7 annual holidays and flexible time off options.

Role Description We are looking for a detail-oriented and customer-focused Vacation Planner to join our team. In this fully remote role, you will assist clients with their travel plans, provide outstanding customer service, and coordinate all aspects of their vacation experiences. If you enjoy helping others and have a passion for travel, this role offers a chance to combine both. - Provide exceptional customer service to clients via phone, email, and online communication - Assist clients with vacation planning, including destination selection, accommodations, activities, and transportation - Prepare and present travel quotes and options based on client preferences - Handle booking arrangements and ensure accurate documentation - Maintain ongoing communication with clients before, during, and after their trips - Collaborate with travel partners and suppliers to secure the best options for clients Qualifications - Strong customer service skills and a professional, friendly demeanor - Excellent written and verbal communication abilities - Ability to multitask and manage time effectively in a remote setting - Basic computer skills and reliable internet connection - Previous customer service or travel industry experience is a plus but not required Requirements - Strong customer service skills and a professional, friendly demeanor - Excellent written and verbal communication abilities - Ability to multitask and manage time effectively in a remote setting - Basic computer skills and reliable internet connection - Previous customer service or travel industry experience is a plus but not required Benefits - Flexible remote schedule - Comprehensive training and mentorship - Supportive team environment - Income-earning possibilities based on performance - Access to exclusive travel perks and discounts - Growth opportunities within the travel services industry - $45,000 - $65,000 a year

About the Opportunity We are seeking motivated and detail-oriented individuals to join our team as Travel Logistics Specialists. In this role, you will assist clients in organizing and coordinating travel arrangements while delivering exceptional customer service throughout the planning process. This opportunity is ideal for individuals who enjoy travel, organization, and helping others create memorable experiences. As a Travel Logistics Specialist, you will work with industry-leading booking platforms and suppliers to support travelers with planning, reservations, and itinerary coordination. Key Responsibilities - Coordinate travel logistics including flights, hotels, cruises, transportation, and vacation packages - Assist clients with travel planning and provide destination recommendations - Manage booking details and ensure travel arrangements meet client preferences and budgets - Communicate with travel suppliers and partners to confirm reservations and resolve issues - Maintain accurate records of travel plans, confirmations, and client communications - Provide excellent customer support before, during, and after travel - Stay informed on travel updates, promotions, and industry trends - Support clients with itinerary adjustments or travel-related questions as needed Qualifications - Strong organizational and communication skills - Customer-service mindset with attention to detail - Ability to work independently and manage multiple tasks - Basic computer proficiency and comfort using online booking platforms - Interest in travel, tourism, hospitality, or logistics - Previous experience in travel planning, hospitality, logistics, or customer service is helpful but not required What You’ll Gain - Flexible remote work environment - Access to professional training and travel industry resources - Opportunities to develop expertise in travel planning and logistics - Supportive team environment focused on professional growth - Potential travel-related perks and industry incentives $35,000 - $65,000 a year This position offers a flexible work structure and provides training, tools, and resources to help individuals succeed in coordinating travel logistics and supporting clients throughout their travel experience. Applicants should be comfortable working in a remote environment and communicating with clients through digital platforms.