• Develop and execute a channel strategy to support a mix of sales segments in the territory • Manage a strategic group of partners to maximize growth opportunities • Create and drive territory plans with key sales initiatives to support business goals • Cultivate partner relationships to ensure they are well-positioned to deliver successful customer implementations • Design a compelling value proposition that inspires partners to promote our solutions • Provide clear and consistent communication with dedicated partners to build strong partnerships • Lead regular business performance and relationship reviews with senior management and stakeholders • Build and maintain activity performance reports and dashboards to track results.

As the Manager of Sales Effectiveness, you will serve as the regional subject matter expert and primary point of contact for Aledade’s most critical sales opportunities. Your mission is to provide best-in-class market expertise, planning, and collateral that empower our sellers to communicate our value proposition with precision and efficiency. By bridging the gap between complex data and persuasive storytelling, you will distill sophisticated analyses into high-level insights that create "compelling events" for prospective practices. Beyond active deal support, you will be a key architect in the evolution of our growth engine, providing direct input into the design and maintenance of the financial tools, ROI models, and systems that enable Aledade to scale effectively in a high-growth healthcare environment. We are flexible with geographic location—the ideal candidate can work remotely from anywhere in the U.S. or from our Bethesda, MD or Durham, NC offices. Primary Duties in providing deal strategy, solutions, and architecture on all opportunities: Enterprise Sales Support: - Financial modeling & competitor data provisioning - Strategy & identification of opportunities present in available clinical data to communicate Aledade solutions - Pitch & data content design and build for custom presentations (health systems, IPAs, HCCNs, etc.) Tools, Systems & Insights Design & Build - Collaborate closely with leadership and other growth functions in designing data models and tools for:: - Financial Model Ongoing Improvements (ROI Tool): Support design and build of upgrades and enhancements to ROI tool leveraging available data & insights. Enhance automation capabilities on existing models. - Prospect Insights for Outreach: Continuation of development of tools to surface and demonstrate prospect insights from clinical data for Core sales team use Deal Pricing & Capital Access Design, Assessment & Implementation: - Collaborate with Portfolio Marketing to inform on new capital access product design - Serve as Growth SME on P&L considerations for pricing design and changes - Own the build and implementation of new pricing products into existing ROI model Other Responsibilities: - Collaboration w/ marketing to inform segment specific campaigns, share learnings - Partner to scale “tailored” content built for enterprise accounts into ready made for all prospect content - Management, training, troubleshooting around Aledade financial model offerings and GTM process - Ad Hoc project management, support for Director, particularly in assessment of enterprise deal structure and design Minimum Qualifications: - BS/BS Business/Economics or relevant field - 8+ years of progressive work experience in sales oriented role Preferred knowledge, skills, and/or abilities: - Strong Analytical & Communication Skills: This role requires the ability to “think on your feet” with the data available. Must be able to identify a problem or opportunity in a dataset, propose a solution, and visualize the data in presentation form to executive level audiences at sophisticated physician organizations - Strong knowledge of value-based care models, accountable care, and population health management. - Sales Acumen: Grasp of sales techniques and understanding of how primary care physician offices operate and make decisions - Customer Focus: understanding physician requirements to address pain points. Time Management: must be able to manage multiple clients, projects, and tasks simultaneously. - Adaptability: comfort in occasionally unstructured data, uncertainties and operating in the gray, ability to cleanly document & communicate assumptions when necessary while maintaining focus on the overall solution - Relationship building: Service oriented mindset and ability to create and maintain relationships inside the organization. Balancing stakeholder priorities while prioritizing growth opportunities - Communication Skills: ability to explain complex topics effectively and efficiently. - Proven track record of success in business development - Ability to thrive in a high-growth and fast paced environment. Comfort in failing and iterating quickly. Physical requirements: - Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required. Who We Are: Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place. What Does This Mean for You? At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission. In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members: Flexible work schedules and the ability to work remotely are available for many roles Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners Robust time-off plan (21 days of PTO in your first year) Two paid volunteer days and 11 paid holidays 12 weeks paid parental leave for all new parents Six weeks paid sabbatical after six years of service Educational Assistant Program and Clinical Employee Reimbursement Program 401(k) with up to 4% match Stock options And much more! At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation. Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants

WHO WE ARE SB Nation is the largest independent sports media brand, consisting of SBNation.com, Secret Base, MMAFighting, OutSports and more than 280 fan-centric team communities. SB Nation is part of Vox Media, the leading modern media company. We guide our audience from discovery to obsession. We inspire essential conversations about what’s now, what’s next, and what’s possible. As a community of journalists and storytellers, business professionals, creators and technologists, we believe it is a moral and business imperative to amplify voices: to cultivate diversity, equity, and inclusion throughout our organization and media. This applies to our candidates, our teams, our storytelling, our creative work, and our platforms, products, and partnerships. WHAT YOU’LL DO Strategy - Develop and lead editorial content strategy for assigned team communities centered around seasonal tentpole events. - Develop and implement policies and best practices for assigned team communities - Attend regular meetings to discuss and refine strategy, programming, and tactics in pursuit of our audience goals. Community oversight - Collaborate with NFL Director, Community to increase engagement around comments, Feed posts and overall community health. - Collaborate with NFL Director, News to expand our audience on all platforms with a refined SEO strategy - Conduct editorial oversight, quality control, and accountability for assigned team communities sites. In some cases, this will include close editorial oversight of original reporting and coverage of sensitive subjects. - Oversee assigned team and macro sites and associated budgets, with seasonal adjustments between tentpoles - Work with assigned team communities to continually diversify their contributors and audiences Execution - Execute on sales strategies in partnership with stakeholders - Hire and supervise full-time employee site/team community producer(s) Communication & Collaboration - Serve as a point of contact for assigned NFL team communities contributors to SB Nation, and provide consistent and reliable support to contributors. - Consult with programming, audio, marketing, commerce, legal, and other internal teams as needed to implement NFL content strategy on team communities - Conduct outreach to assigned team communities managers and staffs, and facilitate exchange of story ideas, strategy, tactics, successes, opportunities, knowledge sharing, etc. - Serve as point of contact for communications to assigned team communities from Vox Media, which may include working with or communicating messages from: product, support, editorial, video, legal, and/or people & culture teams, in conjunction with centralized SB Nation leads - Coordinate and collaborate with senior team community management and producers on NFL coverage. Writing - Occasionally, research, write, and edit posts related to topical coverage of multiple teams. - Produce high-quality, timely content that resonates with each team’s fanbase while maintaining the broader voice and tone of SB Nation. - Stay ahead of NFL trends, breaking news, and significant stories and apply to relevant team site coverage. Develop and maintain strong working relationships with stakeholders across the NFL to ensure content goals align with strategy WHO YOU ARE - At least 3-5 years experience working as a writer or editor, preferably in the NFL space - Advanced knowledge of all things NFL - Management or mentorship experience - Demonstrated skills in content strategy, handling budgets, providing editorial assistance, SEO, and digital content creation best practices - Ability to take direction, meet deadlines, and work independently within a collaborative, team environment - Incredible attention to detail WHERE YOU’LL WORK This job is remote. WHY VOX MEDIA? WHAT WE OFFER This is a permanent, full-time position. This job is benefits-eligible. We pride ourselves in providing comprehensive benefits to support all of our employees wherever they are in life. You can find more information about our benefits here. This role is a part of the Vox Media Union, represented by the Writers Guild of America, East OUR DEI+ COMMITMENT Vox Media is committed to building an inclusive environment where everyone can show up as their authentic selves and create their best work. We recognize that great stories, platforms, products and services come from people with all manner of backgrounds and experiences. We recognize that our commitments require ongoing work and sustained attention, as well as adaptation to new insights and best practices. We keep data regarding the demographics of our employees public and you can access it here. Learn more about our approach to corporate citizenship here. Vox Media is an Equal Opportunity Employer and qualified applicants will receive consideration without regard to race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. Vox Media will also consider all qualified applicants with criminal histories in accordance with applicable Fair Chance laws. We are also committed to providing reasonable accommodations as part of the application process to candidates with disabilities. If you require a reasonable accommodation as part of the application process, please contact our People & Culture team (recruitment@voxmedia.com). WHAT COMES NEXT Our recruiting team will go through applications in a timely manner. Please note that our recruiting team will only contact you from @voxmedia.com email addresses, never via text message. Read more about how our recruiting team operates, and how to protect yourself from recruitment fraud, here. PAY TRANSPARENCY The salary range listed below represents the minimum and maximum base pay for this position at the time of this posting. Final salary offered to the candidate selected for the position will be based on factors including but not limited to the candidate's skills and experience. Pay Range $81,000—$81,000 USD

As Marqeta’s Manager of Service Delivery & Partner Performance, you'll be at the forefront of transforming customer support into a competitive advantage. This role puts you in the driver's seat to revolutionize how we deliver exceptional cardholder experiences through data-driven insights, cutting-edge technology, and strategic partnerships. You'll have the autonomy to identify opportunities, architect solutions, and implement change that measurably elevates our support operations and cardholder’s experience. Working with talented cross-functional teams and strategic BPO partners, you'll not only meet KPIs and SLAs—you'll redefine what excellence looks like in fintech customer support. This is your opportunity to make a tangible impact on cardholders while building a high-performing support ecosystem. You'll shape performance standards, drive operational transformation, and create the frameworks that scale as Marqeta grows. If you thrive on turning data into action, building collaborative partnerships, and seeing your strategies deliver real results, this role is your platform to shine. We work Flexible First. This role can be performed remotely in the United States, only in one of our National locations, which you can review here. The Impact You’ll Have - Performance Fanatic: You don’t sit around and wait for things to happen. You strategize, plan, and monitor a path to operational success based on the right data. - BPO Vendor Management: Manage the operational success of multiple programs across multiple products through building and maintaining effective relationships with operational BPO site leadership - Performance Analysis & Reporting: Monitor and analyze contact center data (KPIs, metrics) to identify trends and areas for improvement. - Process Optimization: Identify gaps, develop and implement sustainable and scalable solutions to enhance operational efficiency, workflows, and customer satisfaction. - Quality Assurance & Compliance: Define what great looks like and collaborate with QA and Complaints teams to ensure adherence to quality standards and compliance requirements. - Technology Implementation: Utilize and drive enhancements through new tooling and AI solutions across our telephony, IVR and CRM system to improve agent efficiency and effectiveness - Leadership & Coaching: Motivate staff, provide coaching, and influence positive outcomes to cultivate a high-performing culture. - Escalation Management: Resolve complex customer issues during moments of truth. - Cardholder Experience Optimization: Foster strong relationships with key Program stakeholders to collaborate on enhancing cardholder experience through sharing expertise, CSAT/QA results and data drive operational efficiencies - Change Management: Central role to new program launches and existing program refreshes - Marqeta Culture Carrier: Champion culture cross-functionally through actively embodying Marqeta values, enhancing engagement, and facilitating culture-building activities Who You Are - 7+ years of Customer Support Operations with equivalent years of experience in BPO industry or management of BPOs - Strong communication skills (interpersonal, verbal, presentation, written, email) and track record of creating and executing strategic operational efficiencies - Demonstrated ability to drive customer satisfaction and experience using people, processes or technology to deliver exception outcomes - Proven ability to influence and manage stakeholders (internal and external) to achieve positive outcomes - Experience using data to drive insights and recommend changes for improvement - Strong technical aptitude including Google Suite, Salesforce, Slack and contact center telephony systems (ex. Amazon Connect) - Familiarity and first-hand knowledge in fintech, banking or payments - Positive attitude, team player, adaptable, and resourceful - Detail-oriented, organized, and adept at managing competing priorities - Exercises sound judgement and decision-making across diverse scenarios - Ability to travel globally Nice-To-Haves - Deep knowledge of payment processing, program management and/or issuing of debit and credit cards - Demonstrated ability to manage and operate Amazon Connect - Strong operational and customer-facing documentation skills with the ability to produce clear, engaging internal and external support guides - Experience implementing and growing communication channels beyond phone and email - Proven success in integrating AI solutions into BPO operations from generative AI tooling to agentic implementation of voice or chatbots Your Manager - Jena Baker, Ops Director of Global Customer Support Operations Typical Process - Application Submission - Recruiter video call - Hiring manager video call - Virtual “Onsite” consisting of 4-5, 45 min calls - Offer! Compensation and Benefits Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States: - National: A baseline tier that applies to most of the geographic territory of the United States. - Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA - Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City. Visit this page or consult with a Recruiter to determine which tier would be applicable to you. When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is: - National: $123,000 - $153,800 - Premium: $133,100 - $166,400 - Premium Plus: $144,700 - $180,900 We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company. Along with monetary compensation, Marqeta offers - Multiple health insurance options - Flexible time off – take what you need - Retirement savings program with company contribution and after tax contributions - Equity in a publicly-traded company and an Employee Stock Purchase Program - Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave - Free therapy sessions, financial and professional coaching, and legal advice - Monthly stipend to support our remote work model - Annual “development dollars” to support our people growth and development - Through Flex First, the freedom to live and work wherever you and your family thrive