Company Cox Communications, Inc. Job Family Group Engineering / Product Development Job Profile Sr Cloud Engineering Support Specialist Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % No Work Shift Day Compensation Hourly base pay rate is $35.58 - $53.37/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description Job Description At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.  Key Responsibilities - Support and maintain multiple customer environments. - Manage ticket queues and escalate high-priority incidents as needed. - Deliver a customer-first support experience via phone, email, and ticketing systems. - Collaborate across teams, vendors, and internal stakeholders to resolve issues. - Troubleshoot, resolve, and document technical issues with a focus on customer satisfaction. - Maintain accurate documentation, spreadsheets, and internal knowledge base articles. - Provide technical guidance, training, and RFC reviews for junior engineers. - Ensure environments are patched, secure, and running supported OS, applications, and updates. - Implement upgrades, LTSR/CU releases, and security patches. - Independently research new technologies and share knowledge with the team. - Participate in on-call schedules and flexible shifts as required. Technical Skills - Windows & Active Directory: User/group management, GPOs, DNS, DHCP, IIS. - Backup & Recovery: Veeam backup and replication (on-prem and cloud), retention policies, disaster recovery, ransomware recovery. - Networking & Security: DNS troubleshooting, IPv4, firewalls, network security concepts. - Infrastructure Monitoring: Server performance metrics, patch management, and troubleshooting. - Experience with tools such as Fortigate, N-Able, and Veeam preferred. Qualifications Minimum - High School Diploma/GED and 5 years’ experience in technical support experience. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; or 7 years’ experience in a related field - 2+ years of hands-on experience with Veeam backup and replication. - Working knowledge of Active Directory, Windows environments, and basic networking. - Understanding of cloud and “as-a-service” models (VDI, O365, Azure/AWS). Preferred - Relevant certifications preferred (Network+, Security+, AZ-900, Azure, AWS). - Strong communication, troubleshooting, and time management skills. - MSP experience preferred. - Flexibility to work varied shifts (days, evenings, nights, weekends). Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

• Design, develop, and maintain RESTful APIs connecting mobile and web applications to backend services. • Develop, refine, and maintain the irrigation scheduling engine, optimizing logic for water efficiency, environmental conditions, and user preferences. • Build and manage database schemas, queries, and data models to support device telemetry, scheduling, user data, and analytics. • Integrate with AWS IoT Core to handle secure device connectivity, telemetry ingestion, command processing, and synchronization with the cloud. • Implement core business logic and automation for irrigation, notifications, and AI-driven recommendations. • Collaborate closely with the Machine Learning Engineer to integrate predictive models and automate decision-making based on environmental or device data. • Design and maintain telemetry ingestion pipelines to process high-frequency data from connected devices. • Ensure backend systems meet performance, reliability, and scalability requirements through monitoring, testing, and proactive optimization. • Implement security best practices, data protection policies, and access controls across backend systems. • Write unit and integration tests for backend services and collaborate with the QA/Automation Engineer to ensure coverage, CI/CD integration, and deployment quality. • Collaborate with frontend, mobile, and IoT engineers to deliver consistent and efficient user experiences. • Document backend architecture, APIs, and data flows to support internal development and cross-team alignment. • Troubleshoot and resolve production issues, ensuring minimal downtime and high system availability. • Evaluate and adopt emerging backend technologies, frameworks, and design patterns to improve system performance and maintainability. • Focus on the voice of the customer and continuously improve products and services to deliver meaningful user value.

• Own the architecture and evolution of Datavant's cloud platform layer: Kubernetes (EKS), CI/CD pipelines, container orchestration, developer self-service capabilities, and workload management • Drive platform convergence across acquisition-inherited environments toward a consistent, well-governed architecture • Establish platform abstractions that enable product engineering teams to ship faster without creating infrastructure sprawl or compliance risk • Own the observability strategy, ensuring monitoring, alerting, and tracing are consistent, actionable, and trusted across all environments • Partner with Security to ensure cloud platform controls satisfy HIPAA, SOC 2, and emerging compliance requirements without creating delivery bottlenecks • Own the SRE function end-to-end: core platform SRE, embedded vertical SRE teams, and the operating model that governs how reliability is delivered across business units • Define and enforce reliability standards, SLOs, error budgets, capacity planning, and on-call practices across a multi-vertical healthcare platform • Lead incident management for infrastructure and platform incidents, ensuring rapid triage, clear escalation, effective resolution, and durable postmortems • Scale the embedded SRE model across Provider, Payer, Life Sciences, and Legal & Insurance verticals with clear ownership boundaries and consistent practices • Drive reliability improvements that are measurable: reduced MTTR, fewer repeat incidents, and increased deployment confidence • Own cloud account governance: account structure, organizational unit design, guardrails, and policy enforcement across AWS, Azure, and any additional cloud environments • Define and enforce network architecture standards: VPC design, routing, peering, transit gateway topology, DNS, VPN, and hybrid connectivity • Establish infrastructure-as-code and policy-as-code practices that prevent configuration drift without creating bottlenecks • Oversee physical office infrastructure and data center operations, including ongoing migration and consolidation efforts • Partner with Security on cloud security posture, IAM governance, and infrastructure compliance • Provide executive ownership for Datavant's VDI platforms serving thousands of concurrent users across regulated healthcare workflows • Drive architectural modernization, performance optimization, and capacity planning across multiple VDI technology stacks and cloud providers • Ensure VDI reliability and performance meet the demands of onshore and offshore clinical operations where downtime directly impacts revenue and patient outcomes • Own vendor management and build-vs-buy decisions for end-user compute platforms • Own the infrastructure integration playbook for acquisitions: cloud account onboarding, network connectivity, security baseline enforcement, observability integration, and platform convergence • Build repeatable integration patterns that reduce the marginal cost and risk of each successive acquisition • Partner with Security, Enterprise Engineering, and Technology Operations on post-close infrastructure workstreams • Ensure acquired teams can operate safely and reliably while longer-term platform convergence is executed • Scale infrastructure and SRE capabilities across Datavant's growing international footprint, including established and emerging office locations • Ensure infrastructure architecture and operational practices support global teams without creating regional silos or inconsistent governance • Partner with regional leadership to align hiring, on-call coverage, and operational maturity with business needs • Lead and develop a 50-60+ person organization spanning cloud platform engineering, SRE, core infrastructure, VDI, and FinOps, with a trajectory toward 70-80+ • Assess organizational structure and talent against long-term platform demands, making changes where necessary to ensure the right people are in the right roles • Build engineering depth and leadership capacity to reduce single-person dependencies and key-person risk • Establish a culture of architectural ownership, operational discipline, reliability focus, and continuous improvement • Manage vendor and contractor relationships with clear accountability and transition planning • Partner with recruiting to attract and retain senior infrastructure and SRE talent in a competitive market, across multiple geographies.

Role Description One of our portfolio companies is seeking a high-caliber Senior Oracle DBA & Infrastructure Engineer to lead our transition into a cloud-native future. This is a high-impact role requiring a "full-stack" infrastructure mindset. You will manage the intersection of enterprise database administration, cloud architecture, and secure networking. You will be responsible for the performance, security, and scalability of our proprietary ERP solution across 36 modules, ensuring seamless integration for a global client base. Key Responsibilities - Multi-tenant Architecture: Manage and optimize a sophisticated Multi-tenant (CDB/PDB) environment. Use containerized databases on single instances to maximize resource utilization and simplify administration. - Oracle 19c Oversight: Act as the primary authority for Oracle 19c databases, including patching, performance tuning, and PL/SQL optimization. - Cloud Migration & Standardization: Drive the final stages of client migrations from on-premises to OCI, ensuring all environments adhere to uniform Oracle Linux and application server versions. - Network Engineering: Manage internal firewalls and secure client connectivity via VPN tunnels and IPSec configurations to OCI. - Hybrid Environment Management: Maintain high availability for the remaining in-house servers while scaling SDC’s proprietary cloud infrastructure. - Business Continuity: Own the Disaster Recovery (DR) strategy, leveraging Oracle native replication technologies across separate data centers to ensure zero-data-loss for major clients. - Technical Customizations: Collaborate directly with customers to implement complex software customizations and interfaces. Qualifications - 7+ years of experience in Oracle Database Administration and Systems Engineering. - Expert-level knowledge of Oracle 19c, Multitenancy, Oracle APEX, and legacy Oracle Forms/Reports. - Proven experience with Oracle Cloud Infrastructure (OCI), specifically VCNs, Load Balancers, and Cloud Storage. - Advanced administration of Oracle Linux (RHEL) and Windows Server environments. - Deep understanding of networking protocols, firewall management, and IPSec VPN setup. - Prior experience supporting or integrating large-scale ERP systems is highly preferred. - Ability to operate independently in a 100% remote environment while maintaining high visibility. - Comfortable translating complex technical requirements for business stakeholders and customers. - Shift-focus from "maintenance" to "optimization," identifying ways to reduce complexity through automation and standardization. Our Values at Beacon Software - Humility: We acknowledge that the path to getting to the right answer involves being wrong along the way. We have strong beliefs which are weakly held. We actively seek new ideas and believe we can learn from anyone at any time. - Honesty: We are truth seeking in our approach to business problems. Business is a repeat game and we believe that human relationships generate alpha. We understand that trust is earned over a lifetime and can be lost in an instant. - Hunger: We play to win. We hold ourselves to high standards and will not be outworked. We take pride in having a deep sense of responsibility to ourselves, each other, our partners, and our customers. We believe to whom much is given much is expected. - Horizon: We seek to build a generational software company. This will take decades. We manage our expectations and those of our partners to take advantage of the 8th wonder of the world - compounding growth. How We Use AI in Our Hiring Process To ensure transparency, we want candidates to know that Beacon Software uses Artificial Intelligence and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role. AI does not make hiring decisions: Every application is reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate.